The Auto Analyst
At The Auto Analyst, ASE-certified technicians distill complicated automotive equations into simple, easily solved problems. Seth, the service manager, works with mechanics Matt and Sonny to fix vehicles while educating each driver about the cause of the car’s sore spot. If you call up the shop's customer-service rep, Michelle, you might learn that the staff ferries customers to and from work, provided the destination is within a five-mile radius of the company jet pack. Coffee, water, and free WiFi wait inside the NAPA AutoCare Center, which stands by its services with a 12-month, 12,000-mile warranty.