The Editorial Department understands that in order to effectively spread the word about Groupon culture it must first be written about in another “Behind the Deals” post.
In recent years, it’s become fashionable for corporations to move customer-service departments to tax-free, lawless islands off the coast of Cyprus. Nevertheless, Groupon’s customer-support team remains in the United States, in the alderman-ruled citystate of Chicago, so it can continue to dole out heaping helpings of English-language support and friendliness. Here are a few other ways Groupon’s customer-support staff goes above and beyond to aid customers:
- The live, human staff addresses issues directly, without making people navigate an automated phone tree or a hedge maze.
- The staff bakes and delivers a personal-pan birthday cake to each Groupon subscriber on, or around, their birthday.
- Many customer-support people are improv comedians who utilize their skills to address customer concerns in the funniest accents possible.
- Each staff member is authorized to fax real, legal American currency to customers who ask politely.
Tags: Behind the Deals, customer service
John
onMarch 29, 2011 1:27 pm
I emailed you guys on an issue and never heard back…
Maryetta Crum
onMarch 29, 2011 2:01 pm
Love the blog, the cake was fantastic & please fax more $$$$$$$$$$$$.
Have a great day, Maryetta
Thea
onMarch 29, 2011 2:12 pm
John
We were able to locate that ticket and will have a CS rep follow up with you right away. If you ever haven’t heard from us within 24 hours, please follow up with us again. There seems to have been a disconnect in this situation, and we’re sorry for the delay!
Thea @ Groupon
Kirsten Likes
onMarch 29, 2011 3:07 pm
I agree…Groupon customer service has always been awesome!
Melissa
onMarch 29, 2011 3:50 pm
I had an issue with a groupon not being honored and the customer service from groupon was excellent!
Marie G
onMarch 29, 2011 5:29 pm
This website was provided for the $8.00 Domino’s pizza coupon – invalid web site – please contact me to let me know how to process this Groupon.
Suzanne
onMarch 29, 2011 6:09 pm
I called in today to discuss a previously purchased groupon- the woman who answered was so friendly, and beyond helpful. I really am appreciative of your customer service!
emily goodman
onMarch 29, 2011 7:02 pm
I inquired about advertising and no one ever got back to me.
erica chao
onMarch 29, 2011 7:16 pm
I love groupon. You’ve made me sooooo broke!!! Still waiting for my cake??? Can you send some grade a usa cash??
Samantha Franklin
onMarch 30, 2011 7:43 am
We bought the groupon for the premade meals in indpls. When we tried to redeem it, all slots by the expiration date were taken. At onr time, the voicemail said they were working with groupon but we have not heard anything since. What do we do?
Marcus Revilla
onMarch 30, 2011 9:40 am
I registered to be a featured vendor on your site a couple of weeks ago and received notice that my verification was pending; it has been quite some time and am getting rather frustrated with the number of unreturned calls and emails.
Thea
onMarch 30, 2011 11:06 am
Hi Samantha,
Can you follow up with us at support@groupon.com so we can look into this further for you? Thanks for your patience!
Thea @ Groupon
Thea
onMarch 30, 2011 11:15 am
Marcus,
We can pass this along to our Stores team and someone will be in touch. Thanks!
Thea @ Groupon
Thea
onMarch 30, 2011 11:25 am
Hi Emily,
We can follow up with the reps for you. Hopefully they’ll be in touch soon. Thanks for reaching out.
Thea @ Groupon
K C
onMarch 31, 2011 12:20 pm
I’m not receiving my groupon denver to my email again. I’ve checked my SPAM, and none in there either.
Also, an idea for a company to offer a Groupon — Scottevest.com. terrific travel gear, LOTS of pockets, svelt style. Looking forward to a DEEP discount
I’ve not sent this before, why do you think that I have???
Thea
onMarch 31, 2011 12:49 pm
KC,
Can you send us an email at support@groupon.com so we can see if there’s some disconnect with your subscription? Thanks!
Thea @ Groupon
Jess
onMarch 31, 2011 3:54 pm
I’ve emailed twice regarding an issue, and no response yet.
Thea
onApril 4, 2011 8:26 am
Jess
Sorry to hear that. We did not find an email from you with this email address. Can you call 1 (877) 788-7858 (during normal business hours, central time) so we can address any issue you have? Thanks for your patience.
Thea @ Groupon
geri arnais
onApril 4, 2011 11:07 am
I left a phone message and sent you an email this morning. Received Ticket 2682490, but no reply or way to respond. How do I reach you?
Thea
onApril 4, 2011 11:55 am
Geri
That email provided you the website (http://www.grouponworks.com) that you can submit your business’s to in order to be considered. If you have further questions, you can reply to that email at support@groupon.com.
Thea @ Groupon
NATALIA
onApril 5, 2011 9:15 am
i always loved Groupon deals but just recently got to the point when am finding dificult to deal with your customer support and refund system.why can’t i get a refund for the purchase that am not able to use due to the time limit i have left in UK and according to the difficulties with geting appointments at the clinic you have been cooperating with???can someone pls get back to me..
mikes718
onApril 5, 2011 11:55 am
I spent several days trying to work out a problem I was have with a Groupon, while trying to get the matter straighted out the Groupon expired , I was told by service person they would help and contact me with the outcome., Needless to say no one contacted me and the Groupon expired I emailed twice and neither email got an answer. I’m unsure about future Groupon purchases…
Samantha Evans
onApril 5, 2011 12:07 pm
I emailed Groupon about a problem with a vendor for whom I purchased a Groupon. They services they advertised didn’t exist. This is the “customer service’ response from Groupon: Hi Samantha, Thanks very much for your feedback and I do apologize for any trouble. Feedback like yours helps us in our review of this deal and how we set up future deals. I will alert the sales rep for this deal of this information. Please let me know if I can help you further. Regards, Dave
support@groupon.com
A whole lot of nothing…just like the vendor upon which I wasted my money, put my time and valuables at risk, and didn’t get what was advertised as part of the Groupon.
Did your customer support team train at the hotel where I got such lousy service?
Thea
onApril 5, 2011 2:36 pm
Samantha
Sorry for any frustration! We see that you’ve been in touch with a CS rep and they’ve passed this along to find out where the confusion occurred. I’ve followed up with them and they will reach out to you again shortly. Thanks for your patience!
Thea @ Groupon
Thea
onApril 5, 2011 2:40 pm
Natalia,
Thanks for the feedback. We’ll forward this along to Groupon UK and see what resolution we can reach.
Thea @ Groupon
Thea
onApril 5, 2011 2:48 pm
mikes718, We followed up with a CS rep and it looks like this issue has been taken care of. Let us know if you have any other questions or need us to follow up further.
Thea @ Groupon
Andrew
onApril 11, 2011 1:41 pm
no one is answering the phones at groupon. no one is responding to email at groupon. no one is responding to the web support at groupon. I’m trying to buy something, entered multiple credit cards, no luck. I’ve never had so much difficulty buying something… no support really concerns me…
Thea
onApril 12, 2011 7:31 am
Andrew, I’m sorry you were having difficulties contacting us yesterday. When I followed up with a CS rep, it looks like someone reached out and you were able to successfully purchase your Groupon and it is in your account at this time. If you need any more assistance, please follow up with us through that email!
Thanks!
Thea @ Groupon