Today we’re introducing a few simple tools for rating your Groupon experiences. After you’ve used a Groupon, you now have the option to award or flag a business. If your experience was exceptionally good, give the business an award and we’ll know to feature them again. If it was a disappointment, flag the business. For everything in between, you don’t have to do a thing – we just want to know when things were especially good or bad.
There’s one more cool thing about Groupon ratings – they’re bidirectional, meaning that merchants can rate you too! If you get an award from a business owner, we’ll reward you with G’s to spend on Groupon. Merchants can also flag the rare troublesome customer, so that we can keep an eye on the bad apples and keep the quality of our community high.
We think these ratings tools will help reinforce the foundation of Groupon’s community – great customers and the best local businesses. Watch the following video to learn more.
Ben
onJune 1, 2010 12:03 pm
Awesome idea. I love how the ratings are a two-way street. Good customers will finally start getting a little credit!
Soumya
onJune 1, 2010 1:45 pm
Oh love this idea.
muffu
onJune 6, 2010 1:46 pm
Really great idea… This idea really shocked me.I think Groupon business model(including copycat in the future)will restore vitality to the local areas all over the world.
David Flash
onJune 8, 2010 2:30 pm
Neat feature! Posted my commentary on announcement below on CouponMarketer.com
“Group buy industry pioneer Andrew Mason of Groupon.com has announced via its blog today the addition of ratings functionality to it’s site. The big news is that the ratings will be bi-directional, meaning that business will have the opportunity to provide feedback to Groupon on specific “Groupies” redeeming vouchers.
This may allow Groupon to remove “bad apple” customers (maybe someone who tips $0 at a restaurant with a Groupon, for example) from its list, providing businesses more of what they want (good customers) and less of what they don’t want (the tiny fraction of coupon customers looking to abuse the offers and the businesses that sometimes can give the whole industry a bad name).”
http://www.couponmarketer.com/coupon-marketing-business/2010/6/8/groupon-reinforces-commitment-to-content-and-audience-qualit.html
Leigh
onJune 8, 2010 6:22 pm
LOVE IT! Thanks for working to make this even better!
Gael Keefe
onJune 14, 2010 7:28 am
What a great Idea!
Would love the chance to win the chicago trip and take my daughter as we have just lost my parents and its been a tough year, change of scenery would be wonderful!
OlgaC
onJune 30, 2010 1:58 pm
My only issue would be if a merchant flagged a customer because they flagged the merchant (or vice versa).
Brandi Nuttall
onJune 30, 2010 1:58 pm
LOVE IT! and always love the 2 way review system…very necessary sometimes. )
Brian
onJune 30, 2010 2:03 pm
I just mentioned this to my wife yesterday that customers should be rated by merchants I feel like Windows 7 “that was my idea”
char
onJune 30, 2010 2:43 pm
i tip 20% if i get 20% service; it’s not automatic, regardless if i use a groupon or not.
Lyndie
onJune 30, 2010 3:42 pm
I was just thinking yesterday-when I had a bad experience with a business concerning a Groupon-that I wished there was a way I could tell others about it so they could be for-warned. I can’t wait to do this!
Lyndie
onJune 30, 2010 3:43 pm
Is this where I would do this?
char
onJune 30, 2010 4:17 pm
good question, lyndie. plus, how do they know who you are when you give them the coupon and pay cash?
Kirsten
onJuly 2, 2010 5:58 pm
This is a great idea…but how do I do it??
Lynn
onJuly 3, 2010 4:58 pm
Great idea …how do we get started?
the mom
onSeptember 9, 2010 6:39 pm
thanks for your help good luck
Rob
onNovember 22, 2010 6:49 am
I recently visited a groupon participating business and inquired about if they partake in the ‘reward a customer’ promotion. They were unaware it. They even visited the groupon site and looked for it and could not find it. I forwarded this link to them. Perhaps Groupon could make that an easier option for the businesses.