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Anita S.

Hi,
My car is in need of the Sparkle Exterior package. Can I buy that for 50% off?
Thanks

I’m located in Huntington Beach, and I see that you cover our area. Does this package include my area?

Thanks

I just read the rest of the Groupon, and realize now that you do cover Orange County with this Groupon.

Now I’m interested in known the same as Anita, if I can purchase the Sparkle Exterior package for 1/2 off. I’ve been told I need my car waxed in order for it to stay clean longer. So, that package would be nice.

Thanks (and thanks Anita for a great question!)

The company description states you roam Orange County, does the Groupon Deal cover Orange County, Tustin???

I live in Corona/Chino area do you go to my area?

Anita S.

your welcome kat and I’m gonna wait for an answer before i buy..

Chris K.

Does this include shampoing cloth seats? I have a ford f250 crew cab with a camper shell. Is the extra charge still $15.00 or more for this vehicle?

Thanks….

Brian L.

I’m interested in upgrading to a Signature Full Detail Package. Could I get that for 50% off? Or could I just pay the difference between the two plus the cost of the Groupon Deal? Please let me know before I purchase.
THANKS!

Josh C.
Merchant

Hello everyone. My name is Rosie and I am a Sales/Customer Service Rep for Allure Detail.

Anita and Kat, Unfortunately the 50% off is only for the Dressy Protector Package as stated on Groupon.

Kat, we do service the Long Beach area

Josh C.
Merchant

Chris
Starting price for shampoo/cleaning of seats is $15 (add-on services such as this is on our website). The $15 add charge is for SUV, Trucks, Vans

Rick P.

Do you service San Clemente? Do you service Irvine?

Josh C.
Merchant

For everyone,

If you are interested in any of our other packages, aside from the Dressy Protector Package, please give us a call at 310-751-0303 and we can explain and discuss alternative arrangements as to what we can do/ cannot do to accommodate these requests.

We are more than happy to talk to you so please give us a call!

Josh C.
Merchant

We service Orange County and are in the area once a week.

Keep in mind, this offer is good at our location in Downey (see map). For an additional fee of $30 we will come to your city in L.A. and the O.C

Vicki A.

Josh, if we have Allure Auto Detail come to our home and provide this service for two cars, does the $30.00 Travel fee cover both cars? Or, do we have to pay the travel fee twice?

Brian L.

I live in Pasadena. Do I need to pay the $30 travel fee? This deal is not for your mobile service but I have to bring the vehicle to Downey?

Eng R.

If my husband and I each purchase a certificate, and you come out to our house and do both cars on the same trip, will we have to pay $30 for travel or $60? Thank you.

Josh C.
Merchant

Vicki, the fine print states “Limit 1 per visit. $30 travel fee applies for mobile detailing service.” You may only redeem ONE at each visit. So if you are planning on purchasing one for you and another as a gift, then we will have to charge the travel fee each time as we can only do one car per day.

Josh C.
Merchant

Brain L. please give me a call 310-751-0303 so I can answer all your questions and explain a bit further how this works. It will take me too long to type it here. Thanks

Keren S.

the interior of my roof is cloth and has gotten a little dirty with time, does your company clean that part aswell?

Josh C.
Merchant

Keren, this offer does not cover the cleaning/shampoo of roof. But we do clean/shampoo the roof in our Interior Package or we can do it as an add-on service for about $20 (may be less depending on the severity of the interior roof

John C.

It was not clear to me (from the groupon or the website) that I would have to pay a significant additional amount to receive mobile service – i just got an email notice adding to the Fine Print!

I want my purchase cancelled!

Josh C.
Merchant

John,

I am sorry to hear that you are disappointed that it was not initially added to the offer. Anyone that is unhappy or not satisfied will be refunded/reimbursed by Groupon.

Let me just say you are still saving a huge amount (over $80) for this type of service from one of LA’s most reviewed, reliable, professional company. We truly hope you reconsider the cancellation

Where do you travel TO from your location for FREE? Within 20 miles? I just purchaed and now have to pay $30 additional for the service?

Kelly C.

Hi all!

Just remember there is a location in Downey where you can drop your car off to get the detailing done for the $80 Groupon by appointment. I apologize for the misunderstanding but we wanted to let everyone know all of the details regarding the mobile service during the feature.

Thanks,

Kelly@Groupon

John C.

@Josh, @kelly – thanks. i appreciate the refund. i purchased because i saw all those photos of mobile vans and a laundry list of the coverage area. but it unfortunately makes zero sense to “drop off” a classic car in downey for up to 4 hours when i live in Los Feliz. i can only drive one car at a time ;)

Dee F.

I too have credit card in hand.
I am in Whittier during the day at the Whole Child, a non-profit at Lambert and Colima. Is there a radius that is exempt from the additional fee? Or anyway to get back to my office if I leave my car there? I’d love to get my car interior cleaned.

Josh C.
Merchant

The travel fee of $30 is a flat rate for any house or work location that we have to travel to. The only way to avoid the travel fee is to bring the car to our location in Downey.

Dee, we do not have a shuttle service to be able to take you back to your work (or home) when you drop it off.

C K.

After purchasing and using this Groupon, my vehicle had water damage to the floor. Josh has refused to accommodate our requests to come and fix it, or even acknowledge that this happened because of his guy’s detailing. We’ll be contacting Groupon for a refund, this service was very disappointing. :(

Mark P.

Very disappointed in the quality of the “detail”. I had to vacuum up areas they missed. Also the location is not their location but a do-it-yourself coin operated car wash.

Josh C.
Merchant

Mark,
We are very sorry to hear that you were dissapointed in us by not fully vacuuming your vehicle, please remember Group-on and I are giving full refunds if your not satisfied. Even after we are explaining to customers if the “Dressy Detail” will help bring back the new car lust.

Yes the location is not owed by me but we lease one bay to do details and car washes for Downey residents. Groupon and I decided to use this bay to help save 152 people the $30 driving fee we charged. other wise the deal would of been over $100 scaring some customers.

these places are becoming more popular so we are jumping on the trend. here are some examples: google address

Leffingwell Car Wash
14209 Leffingwell Road
Whittier, CA 90604-2749

9451 Telegraph Road
Pico Rivera, CA 90660-5522

Danielle S.

Hi CK,

I apologize for any trouble. Please reach out to Groupon’s Customer Support for any assistance. They can be reached at support@groupon.com .

Best,
Danielle@Groupon

C K.

Hi Danielle,

Rather than dealing with Josh again, I contacted Groupon who has already gracefully processed a full refund. I really appreciate your customer service and recommend that anyone else displeased with Allure contact Gourpon instead.

Thank you!

CK

Josh C.
Merchant

C.K
Allure Detail is committed to 100% customer satisfaction. We will do whatever it takes to make you and any dissatisfied customer happy, but you must also be courteous and allow us the opportunity to work with you. Our reviews and daily praise confirm our commitment to you and all of our customers. It is not our position to respond to such unwarranted reviews and attacks, but you yourself had mentioned you left the windows open that night allowing your interior to dry when that weekend it rained. We did not instruct you to leave your windows open as we did not perform any detail work that would require us to do so. Your truck has PLASTIC INTERIOR!, we vacuumed and wiped the interior with plastic rejuvenator. I completely understand that you need to redirect blame for your faults as it is necessary from my first-hand account of how Jeff is rude, verbally abusive and threatens people.
When Jeff contacted me, he went off on a screaming four-letter tirade describing how he was going to crucify me and made several disgusting comments including instructing me on how to have incest with my mother. Most people would have hung up the phone during such an immature beratement, but I politely allowed Jeff to speak his mind until he abruptly hung up on me. We had issued a complete refund for your detail before you even called and would have gladly corrected this situation at no cost to you had you and Jeff not been so completely rude and threatening. It goes to show that no matter how professional we are and hard we try, some people will find any reason for a refund and ultimately just cannot be satisfied.

Danielle S.

Hello everyone. I just wanted to briefly remind everyone that each business we feature is thoroughly vetted for quality and integrity, and we are confident that Allure Auto Detail is up to those standards.

In this particular situation this merchant kept an open dialogue with Groupon and we worked together to come to a satisfactory resolution for everyone involved.

Always remember that Groupon backs its merchants completely, which is why we stand by our Groupon Promise — if you ever feel let down, we’ll return your purchase.

Thank you!

Danielle@Groupon

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