Groupon: Collective Buying Power

do they bring their own supplies and equipment?

do they go to Queens?

Why only in Manhattan? Doesn’t seem right

Will they go to Brooklyn Heights…

America’s Cleaning Company brings all of its own equipment. .

This offer is for Manhattan residents only. In the future ACC may run GroupOns in other boroughs.

America’s Cleaning Company brings all of its own equipment. .

This offer is for Manhattan residents only. In the future ACC may run GroupOns in other boroughs.

They may be fantastic, but at least four of those Citysearch reviews are obviously fake/paid. Groupon should know better than to quote and link to fake reviews.

How long in advance does an appointment have to be made? Is this a Monday thru Friday operation?

At least 48 hours notice is typically needed, though it depends somewhat on crew availability to schedule a job’s time slot. If a specific time is requested ACC will do its best to accommodate. If a slot opens up the 48 hour notice may not be necessary.

The crews are available Mon-Fri and on request with enough notice, Sundays as well.

At least 48 hours notice is typically needed, though it depends somewhat on crew availability to schedule a job’s time slot. If a specific time is requested ACC will do its best to accommodate. If a slot opens up the 48 hour notice may not be necessary.

The crews are available Mon-Fri and on request with enough notice, Sundays as well.

Can more than 1 coupon be used in same home on separate occasions?

Does ACC clean windows?

My apartment is a 4 floor walk-up. Any problems with bringing equipment up?

Please consider other boroughs for future promotions. There are areas of the Bronx (Riverdale); Queens (Long Island City) and Brooklyn (Brooklyn Heights) that are just minutes from Manhattan.

WOW no brooklyn really. Damn I really needed this one.

The description says you can use all three in one go " for a larger home or especially filthy closet," but the fine print says limit one per appointment. So which is it?

ya the reviews seems weird. why is Tony Hoboken commenting if they only service manhattan???

Hi Nedra,

You can buy up to 3 Groupon’s for yourself – multiples as gifts. 1 per appointment.

Thanks, Michael @ Groupon

is there an expiration date on this groupon? i might want to wait a few months to use it…

Can you explain more about your natural cleaning products?

Nedra – Absolutely. The three max was intended for separate occasions.

Ladessia – inside yes, outside no.

Nancy – it shouldn’t be an issue, as we use lightweight vacuums. Heavier equipment might be problematic.

Hey Groupon, perhaps you should add Manhattan to your list of cities, as you did Brooklyn, and then offer this deal. SMH.

Robin, Vladimir – we will certainly look to doing future GroupOns in your area! We wanted to focus on our most established Manhattan business this time, but were thrilled to see interest in other areas!

Robin, Vladimir – we will certainly look to doing future GroupOns in your area! We wanted to focus on our most established Manhattan business this time, but were thrilled to see interest in other areas!

Hello All -
I just wanted to answer some of your questions:
Yes, America’s Cleaning Company serves all 5 boroughs as well as Long Island and New Jersey. This deal is only available for Manhattan, but in the future we hope to offer this deal in the other boroughs,and if you’d like to schedule a cleaning call us for a quote!
The expiration date on this offer is Jan 2011.
Ladessia – Yes, we do clean windows.
Nancy – that 4 floor walk-up won’t be a problem.

Just to clarify- Does this deal allow me to purchase 3 2-hour packages, and use them back to back in my apartment so that the crew cleans for 6 hours straight?

Are they bonded and do they bring all the supplies and tools?

Could I buy this, and pay a little extra to get Hoboken?

Bach – Sorry for the confusion. It was supposed to be intended for 3 separate appointments, though unfortunately that line was put in which implied differently. Our apologies.

Cyrece – our cleaning solutions are 100 percent natural (most green products are 99), biodegradable, non-toxic, etc. I will try to post more details shortly.

Bach – Sorry for the confusion. It was supposed to be intended for 3 separate appointments, though unfortunately that line was put in which implied differently. Our apologies.

Cyrece – our cleaning solutions are 100 percent natural (most green products are 99), biodegradable, non-toxic, etc. I will try to post more details shortly.

Why not Astoria?? Unfair. I would have bought this.

Thank you for considering other boroughs- I am moving to Forte Greene in a few months and will be 1 train stop from Manhattan. We would be interested in trying your services when you include Brooklyn.

Erica – Sorry, this promotion was intended for three separate uses…
Jo – Yes, bonded and insured, and bring own supplies.
Hoboken – we do work in Hoboken but this promotion was for Manhattan. In the future we will have to expand!
Tracey – sorry, same answer. We do work in Astoria however and Queens would certainly be on our next GroupOn!

Erica – Sorry, this promotion was intended for three separate uses…
Jo – Yes, bonded and insured, and bring own supplies.
Hoboken – we do work in Hoboken but this promotion was for Manhattan. In the future we will have to expand!
Tracey – sorry, same answer. We do work in Astoria however and Queens would certainly be on our next GroupOn!

Hi:
I just bough the coupon without realizing it was exclusively for Manhattan. I live in Brooklyn!! What can I do about my error?

Does company get in touch with you to make appointment? do you contact them? how does this work?

Klara – I’m so sorry! You’d probably have to contact GroupOn… Perhaps ask about holding it for a future Brooklyn promotion?

Janet – email info@americascleaningcompany.com to schedule an appointment or to ask any questions.

Klara – I’m so sorry! You’d probably have to contact GroupOn… Perhaps ask about holding it for a future Brooklyn promotion?

Janet – email info@americascleaningcompany.com to schedule an appointment or to ask any questions.

I know a bunch of other people have already said it, but, no Brooklyn? I would have jumped on this one! I’ll keep my eyes peeled for when they expand this offer to other boroughs!

What if it only takes 1 hour to clean my apartment? Do I get to save the other hour for a different cleaning appointment?

I purchased this deal last time it was on groupon. It was impossible to make an appointment with them and I lost out on the $61 I paid, which negated a lot of the money I saved from previous groupons. Pretty disappointing, I wouldn’t recommend this.

my apologies. the one I purchased was from a company called Slate NYC.

ErinC – Looks like we’ll have to ask GroupOn about running it soon! :) Thanks!

JasonC – Sorry, it’s a one-use coupon. If we split it up it would be impossible to manage, and it’s typically not worthwhile to send a crew for a single hour job.

DavidC – Thanks for the clarification – America’s Cleaning Company has never tried GroupOn before, and we’ll do our best to make sure that doesn’t happen! We’re quite happy with the results so far, including that the deal has tipped!

For those who asked about the products:

America’s Cleaning Company™ uses proprietary, 100% natural cleaning solutions containing special organic proteins. The products break down bacteria naturally and completely, leaving no dead bacterial residue to attract new bacteria that can be harmful to children and pets. The products are:

Do you work nights or weekends?

EB W. – We do weekday evenings, though not late at night; we are available Sundays, not Saturdays, and not Sunday evenings.

For either, a little extra advance notice would be appreciated on our end.

Just to clarify our previous answer, we try to book jobs starting no earlier and ending no later than:

S: 10am – 7pm
M-F: 8am – 9:30pm
Saturday: CLOSED

Special exceptions may be made, but rarely if ever.

do you do tidying and organizing (e.g., clothes, dishes, random knickknacks)? or do i need to clean up before you get here?

also, how much tip is customary for a 2 hour session?

Good question Emma. We prefer that the customer handle tidying et al, as everyone has their own preferences where things go. That said, we’re happy to do that work, just be aware that it does take time and reduce how much they’ll be able to clean.

We prefer not to suggest tip amounts; if people like our employees’ work and wish to tip that is between the customer and the employees. We do not require any tip and our employees are paid salaries or hourly wages that presume no tips.

Good question Emma. We prefer that the customer handle tidying et al, as everyone has their own preferences where things go. That said, we’re happy to do that work, just be aware that it does take time and reduce how much they’ll be able to clean.

We prefer not to suggest tip amounts; if people like our employees’ work and wish to tip that is between the customer and the employees. We do not require any tip and our employees are paid salaries or hourly wages that presume no tips.

If we cannot use two of these groupons in back to back appointments, can we for example use 1 groupon for an appointment on a Tuesday and 1 for another appointment, same apartment, on Wednesday?

My second question is, is there any chance of getting appointments within the next two weeks? I really only need this if it can happen in the next two weeks but if 873 other people already bought Groupons I can see that may not be possible.

Lila – While in theory, you can book two separate appointments on different days and use two separate GroupOns, it is likely that – as you noted in the next question – with the number of customers we will be getting, you wouldn’t end up being able to book two back-to-back like that.

In regards to the next two weeks, there are no guarantees, but we will try to accommodate as many customers as we are able within the confines of our scheduling. Please e-mail us at info@americascleaningcompany.com and as soon as we get the list from GroupOn tomorrow, we will begin scheduling all of those jobs that have been requested as well as we are able. Meanwhile, we can at least tentatively take people’s requests to get a better idea of what things are going to look like.

Thanks!

Hi does the three limit apply per person or per household?

Thanks!

Hi, how does it work if I need three hours total, same day?

Hi Jill,
If you think that you will need 3 or more hours for one cleaning job, then you would get the first two hours free and each hour after that will be 20% off our regular rate.

I accidentally purchased three instead of one coupon—can I cancel the other two? Not likely to use them all in the allotted time.

hi jill,
my building will be doing work in every apt. and i was planning on using service upon work completion . will they be able to move some furniture back after they clean? do they move furniture when cleaning? u said they can do a messy closet, will they help with organiZing (sifting thru papers, go thru clothing, magaZine filled corners that need to be removed etc)? i realiZe this will use up a 2 hour session but that’s okay as i can schedule another appointment. and of course r they judgemental? also i am handicapped would they be able to go down to laundry room and put in and remove and bring up the laundry on a visit? no waiting or folding necessary by them.
thanks, kayla C.

Hi Simone,

Contact support@groupon.com and they will take care of you.

Thanks, Michael @ Groupon

Hi—cannot access any of the groupons for this sale I bought yesterday, and haven’t heard from customer service…

Hi Grouponers — has anyone been able to book this service? Has anyone had their place cleaned yet? I’d like to know how good a job they do.

I haven’t been able to book this service. Their website is not working and there has been no response from the email address provided info@americascleaningcompany.com.

I have not been able to book this service either. Tried calling and emailing and have not heard back.

Very disappointed!

Kashyap – Please try calling 1-866-ACC-1266 or e-mailing again. We’ve been doing our best to stay current with all the calls and e-mails, and for the most part have caught up, but every once in a while an e-mail slides through unreturned.

Neha – I’m told someone recently spoke with you to book your appointment, but if not, please see the comment to Kashyap.

Thanks so much,

Ezzie

Yes – I was able to get in touch with someone to schedule an appointment. Thanks!

I have emailed this company and have tried calling the number given all day yesterday and today and first there was no answer and now the call is unable to be connected. How does one get in touch with this company to make an appointment?

Theresa – Our main number has been down about a day, and Broadview (our phone company) is working on fixing it as we speak. If you’ve e-mailed someone will get back to you shortly.

Ezzie: I have emailed, but I’ve gotten no response and I am hoping to schedule for Thursday. I’ve left my cell number in the email. Any guest to how long before someone will be in touch?

Hi Theresa,

Due to the phone issue, e-mail response has been a bit backed up, but we hope to get back to everyone today.

Just to clarify, I did a quick scan on the incoming e-mail and didn’t find a Theresa anywhere; please be sure to double-check you’re emailing “info@americascleaningcompany.com”.

Thanks so much,

Ezzie

I am also supposed to have an appointment this week and have called to no avail all day today. My name is Nina Robbins. Please scan for my e-mail and response as soon as possible.

Ezzie: I emailed the correct address, the email is from terri and I’ve left my cell phone in the email. I am forwarding the original email back to the company. I tried the phone and still not able to get through, although I’m still trying to get a Thursday appointment. If you scan the email again, could you please call my cell? Thanks.

Nina – I believe you’d been left a message, but later informed us that your phone had not been working?

Theresa – You should have received e-mails both yesterday and today according to our records.

I just had this done for the first time. It was TERRIBLE! They called to ask if they could come an hour early, I said yes and came home an hour earlier than I had planned to. Then they were an hour late! Then it was two men, neither of which had any idea how to clean a house. I asked them to replace the duvet cover and my bed and re-make my bed and when I went into the bedroom, the comforter was folded on top of the bed with the old duvet cover still on it and the new duvet cover clumsily laid in the bed and the pillows in disarray! I waited until they were ready to leave to see if they were done, and that’s how they were going to leave it! I fixed it myself after telling them how to do it properly. They only stayed for one hour of the “2 hour” cleaning service I was supposed to have which is usually, for first timers, $48 an hour. So I actually paid $10 more for this service by having the Groupon! This company is terrible and the cleaners have NO IDEA what they are doing. I can’t believe it. I honestly am stunned.

Place comment in this box…

PS: My floors are still dirty, the countertops have goop in the corners, they didn’t empty ANY of my trash cans, all my appliances are still dirty, and there are two rubber things I found on the floor that I have no idea where they came from or what they belong to. This is the WORST cleaning job I have ever had.

I emailed these guys for the third time today. I’ve had zero response to my emails of August 4th and August 9th. If I don’t get a response to this email, I’ll be asking for a refund. I bought three of these vouchers and am starting to wish I hadn’t. I thought it would be a luxury to have my house cleaned but it’s a bigger chore trying to get the appointment arranged.

I am so, so, so mad. SO mad.

The cleaners were scheduled to come last Friday night (I had scheduled this over a month in advance) and under an hour before they were supposed to come a guy called saying they were “waaay backed up” and would be “over an hour late, if at all”. Huh. He said maybe he could try and get some guys together or ask people if they would work late. What?! I’m paying for this service, I don’t want people who are exhausted and overworked or who aren’t cleaners at all! He said they would call me first thing Monday. NOPE. I called them. The guy said “ohh yeah, we listened to your voicemail, I’ll call you back in two minutes.” No apology or anything that sounded like one. Actually, he was a little RUDE. And guess what?! He didn’t call back! it’s now almost SEVEN HOURS after that phone call, and I have called TWENTY (count em, TWENTY) times today. Now I don’t even get the answering service. My apartment is packed up and rearranged ready for a serious clean. I have never had a cleaning service before and was excited that Groupon made that possible. But if this is what America’s Cleaning Company’s customer service is like, I shudder to think what their actual cleaning service is like. I beg them to CHANGE MY MIND.

I scheduled my appointment for a weekday morning a month in advance and they called 2 days before to reschedule as they were short a crew. They came 2 days later in the evening (only time available in the same week) and called that they were going to be 15 minutes late. The fact that they called was god – all the rescheduling was a pain. Luckily I was able to be there. The team that came was very good – did a fine job on my son’s studio – they left 40 minutes early but had done absolutely everything. Obviously 2 hours was too much for a small apartment.

I had an appointment scheduled for last Sunday and arranged my schedule so that I would be at my apartment when they showed up. An hour before, someone called to say that the supervisor had to go to the hospital and they couldn’t get in touch with the 2 people that were supposed to come clean my apartment. And that it was too late notice to get anyone else. All of this after it took me a month to get an appointment. Seeing all of the comments with similar issues, I will be requested a refund.

I had a good experience with my appointment… and I am a little picky when it comes to cleaners… I’m the person with the white glove after the cleaner leaves! They did call and say they would be a little late and they were about 20 minutes late, but that was OK. I was glad they called. They did a good job. They cleaned several things my regular cleaner didn’t such as the top of some very tall furniture, and didn’t clean some other more obvious things such as there was a lot of dust on the kitchen counters (presumably they dusted the tops of the cabinets after wiping the counter down). They didn’t clean the shelves on the inside of my fridge that I asked them to, but they did dust the frames on my artwork which most cleaners must be told to do. They booker on the phone was polite and scheduled me right away (I called the day after the groupon ended). They were very accommodating in my opinion. I bought 2 and have not yet used the second one, but I look forward to it as I really think they did a good job. I was glad to have and use this groupon and would likely buy again.

I was able to schedule without much problem, but that was probably the only easy part. The manager arrived with two cleaners, who were nice enough and did a passable job of cleaning, except that they broke a glass and either took or threw away several of my kitchen and bathroom towels! Since then, we have been trying to either get them back or get reimbursed, but the company does not appear to exist any more and stopped taking phone calls, after promising to pay me back. Is this even a real company?

Once again I’ve been trying to get in touch with this company for the last week (began last Wednesday). I have left messages and an email. Can someone please get in touch with me?

I have been trying to get in touch with the company too. Several phone calls and e-mails with no response. I’d like to schedule my appointment and get it over with. Hello!!! Someone????

Theresa, Milena, and others with this problem -

Our apologies for the lack of response on our end. When the Groupon purchasers first began calling we were able to handle the volume of calls. But a few weeks ago we began to experience problems with our phone and internet servers (the two are connected), leaving us without phones and emails for days at a time. This created a huge backlog of calls and emails that we’re still catching up on. Additionally, our office was closed three days last week due to the holidays, backing us up even further.

Rest assured that we are working tirelessly on fixing the phone and email issue (we are looking into other carriers to avoid having these issues in the future), and we will get back to everyone who has called us or emailed us as soon as possible, probably within the next few days. Thank you for your patience, and thank you for using America’s Cleaning Company!

I had the same problems as everyone else. I set up two appointments in advance. Aug 31, 10 minutes AFTER they were supposed to show up (and after I rushed to get everything ready) they called to say the supervisor was rushed to the hospital. Poor person, but is there only one supervisor at this company? Today I have the other appointment at 7:00. I’ve been emailing and calling for days now to confirm, and nothing. Fine that your phone and email server is down, but you can use the internet in other places. All I want to know is that you’ll appear.
How can we get our money back if their workers never show?

The phone now says that this number is non-working. Additionally, since last Wednesday, September 8th I have been trying to get in touch with the company to no avail. The same thing happened in August and I’ve yet to be able to set an appointment. I wanted an appointment for Tuesday, September 21st. I’ve been attempting to get in touch with ACC since September 8th; it is now the 16th – am I going to be told that the 21st is too close to set an appointment? This has been extremely frustrating.

Theresa, I bet Ben will contact you soon, once he sees your message. I just got a confirmation that they’re still coming tonight, after posting here. Phew! Good luck everyone, and I’ll let you know how it goes.

So, last night there was horrible traffic due to the storm, (I thought they mentioned they don’t do other bouroughs because they’re located in Manhattan?) and they didn’t show. Carlos promised to have someone (not 2 person crew, as paid for, but it was all he could do) here this morning at 9:30, who would work 4 hours to make up for the missing other person. I asked for the supervisor’s telephone number from this morning, and Carlos said not to worry, that the person would show. It’s 9:50, and no one is here. This is the second time I’ve not even seen a cleaning person on the appointment day. I’m done. I’’m getting my money back and will clean my apartment myself from now on. Thanks for the lesson Americas Cleaning Company. Shame on you Groupon. You should have researched them better before signing a contract.

I, too, have had no luck getting a response via phone or email since July! Now the phone is non-working number (as you mentioned Theresa C.) I recently heard a business show on the radio that mentioned that many businesses using Groupon were becoming overwhelmed and unable to accommodate the rush of customers. I also see a post from Ben that they are having back log issues. I would be OK with waiting for my service, even set an appointment for late this year, if someone would at least pay me the respect to contact me. Furthermore, if this lack of crew and back log is an issue, Ben, perhaps your company will consider extending the expiration dates for purchased service. I don’t know about anyone else but that would help ease my stress about all this. Of course, I am not interested in losing money on the deal. I really do hope it all works out. I have made other Groupon purchases with no issues.
Patty C.

I agree with you Patty, they should at least give us a response. The phone is not working is not a very good excuse. Groupon really should start limiting the vendors, some of them cannot handle the amount of customers. Anyways, Ben said that they will be in touch with us in the next few days. I’m going to wait, but I really want it done by September to get it over with…

I’ve been calling since early sept—largely same probs as Theresa, Milena et all. Annoyed. Need some help here or am talking to Groupon this week. Tina

Via an email from Ben, an appointment was set up for this morning at 9 a.m — it is now approaching 10:30 and no one has shown up or called. The phone number is “non working” and I have received no responses from my emails. This is not a good way of doing business.

I have the same problems as mentioned above….I used one groupon successfully but still have 2 outstanding and would like to have my money back – how can we file a claim against?

Is this discussion monitored by Groupon? How do we get in touch with the Groupon Co. to ask for a refund?

I have an appointment today and I did not receive a confirmation phone call from the company. Every # I try phoning them at says that the # is not available. Is this company still in business??!!! I bought 3 groupons. On the day of the first appointment, they didn’t show saying that they had a flat tire (I waited at home for hours). They came the next day. Now on the day of my 2nd appointment, I can’t even confirm whether to stay home waiting for them or not. I definitely want a fulll refund!

Sent an email last week saying I wanted to make an appointment for today. Never heard a word back from them. We will be asking for a refund for the groupon.

Does anyone know the process of getting the refund? I do think this company does not exist anymore and it is annoying and frustating…

Look under FAQ for instructions on how to request a refund.. I contacted Groupon and rec’d a full refund for the cleanings I purchased. They were very accommodating given the problems that this cleaning company is obviously having.

Groupon gave me my money back immediately when I wrote to them and explained what happened. All you have to do is write to them and ask for a refund. Too bad Americas Cleaning Company doesn’t have the same customer service. Groupon was great.

I have the exact same problem as everyone here. They never showed and now arent answering. I called groupon and they were happy to help me out and give me my money back.

Groupon should refund ALL unused purchases on this groupon! Very unprofessional and frustrating – number out of order, no response to calls or emails…

I had a similar problem as many above…I spoke to Benjamin about scheduling my 3 appointments…my first appointment was on the 12th and they had asked if they could come 2 hours earlier I was unfortunately unable to accommodate that and RUSHED home to be there before my scheduled appointment at 11:30 and NO ONE showed up. I didn’t get a phone call and no response via email or phone since then…I will be requesting a refund.

Janet: Yup, am also frustrated and mad as hell at not even being able to contact them. I waited a few months thinking they’d be swamped with people trying to redeem their groupons. But now am having shoulder surgery and could really use this service while I am not able to do my own cleaning.

I called the number provided by Groupon and the number that came up on google for the America’s Cleaning Company on W 33rd street. Both numbers are temporarily unvailable??? No reply to emails… Bad business groupon.

anyone find out if we can get a refund since the company can’t meet their obligations?

I can’t get through—the number is disconnected…I need a refund I think

Groupon is being really cool about this actually. Try giving them a call as they are aware of the situation (and also have not been able to contact this company).

Email Groupon at support@groupon.com or call 1 (877) 788-7858 (during normal business hours, central time)

My patience wore out and I contacted Groupon for a refund via email. They were immediate to respond, offered a credit to be used at Groupon and then immediately gave me the full refund when I requested that over a credit. Very professional, timely and attentive.

I want my money back for the 2 groupons I haven’t used. Cleaning crew came in August – the work was just ok (didn’t dust sofa or bookshelves, crumbs on counters) but…well…how do I put this – used the bathroom and didn’t flush on way out!?!?!? I was very nice about it, tried to schedule another appt (no follow up calls, no return when I tried to reschedule). At this point, with no response for 2 months, no follow up and the image of my apt after they left – I don’t want these people back and deserve my 2 unused groupons reimbursed

The company appears to be out of business, the webpage has gone away, phone is disconnected and emails have gone unanswered.

the website is not working, the phone is not working. i am going to contact groupon for a refund. how disappointing.