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Is anyone else having trouble viewing info on their website… taking forever to load pages and some not loading at all?
I wanted to find out number of visits it takes to provide complete laser hair removal on: *lower legs
*bikini line
Thanks!

Which charity are they donating to?

Yes. Now the link seems to be broken. I was trying to see where their locations are. Can someone from Groupon call them?

Sharon S.

I’ve been trying for 45 minutes and there’s no ability to connect. This makes me very uncomfortable. They obviously have poor internet set-up or were unprepared. Either one is not good news when you’re considering this purchase.

Mary C.

I found their national customer service number. It’s 877-640-7873. They were very helpful!

i finally saw their website but it is not loading properly and the format comes out very weird and hard to read. i’ll try their phone number.

Natalie N.

So wait I don’t get this deal. Maybe its just written poorly. You get ONE treatment or you get as many treatments that amount up to $1697, because some treatments are only $600. SO for instaen, could I pick two or three treatments that amount to the total $1697?

Diane W.

the website is not functioning well. I believe the deal is that you pick ONE of the nine treatments listed and that is what you get for the $185.
I agree it is poorly written and wonder about the quality….although over 100 have purchased which is a good sign?

lisa K.

I am confused too, can you mix and match them? and when do they expire?

the number definitely works better, they have all the info.

Hey Everyone!

It is an amazing deal! I have gone to Brite Smile in the past for laser hair removal and teeth whitening and I must say that I absolutely LOVE my results. The staff was so friendly and professional, answered all of my questions before the treatment, and made me feel very comfortable. I started with my bikini and underarms and I loved the results so much that I decided to continue with lower legs. I fully completed all my treatments now, and I can honestly say that I am very happy with the results. I would definitely recommend Britesmile to anyone!

it says they are good for 1 year and it’s 1 treatment of your choice from the choices listed below.

Peaceful T.

>Oxana (or someone?)

Thank you very much for sharing your experience. I am interested in teeth whitening and only one 60minute-treatment can do the job? I had whitening treatments by professional long time ago and have been using Crest strips, so I guess that my teeth are pretty good taken care of but, still could be done some more treatments by professionals again. Thanks!!

Armand D.

38% of users say britesmile was worth it. Many report intense pain and burning/blistering on lips and tongue: http://www.realself.com/Brite-Smile/reviews Also check out reviews of the other treatments offered here. None of them have a majority of successful reviews, some have reports of permanent damage or disfigurement. I’m very surprised Groupon is promoting these products.

Elisabeth M.

I couldn’t find a ton of positive reviews either. In fact, Complaintsboard.com (http://www.complaintsboard.com/?search=pure+med+spa&everything=Everything), has some kind of horrific stories posted about Pure Med Spa. I was considering purchasing for the laser treatment package, but no thank you. The fractional laser treatment at least seems to be pretty questionable.

Catherine K.

I went to Yelp to look up review of this place of which there is only ONE (posted by “Xenia” from Toronto, Canada no less!) and it is the exact same paragraph just posted by “Oxana” several comments up.
Can we say ‘plant’?
This combined with the many complaints websites set up agains them make me very leery.

Peaceful T.

>Catherine K.

REALLY? Okay, then no wonder how Oxana sounded perfect about them!!
Thanks for the info.

Thankful for this discussion board to help make my decision!!!

OMG! I am an AVID Groupon fan. I was seriously considering this offer. However, I will pass. Thank you all for the valuable information shared here.

Khanh H.

I did this deal for myself and wife at the Beverly Hills location. I had no complaints. However, they will try to push products on you. I left paying $80 extra.

Catherine K.

I am a huge Groupon fan as well and have been very happy with the ones I’ve purchased so far.
I think the problem is with a lot of these laser hair places. I’d really love to take advantage of one of these deals on laser hair removal but I’m still trying to find one that doesn’t have their customers so upset with them that they are setting up websites to complain about them. I’m not looking for 100% satisfied customers but SLIGHTLY more who are happy rather than upset would be nice.

I am concerned that the britesmile web address changes to Pure Med Spa, and when I tried to call the Beverly Hills location, there was no answer. I purchased it already and now I am extremely nervous :(

Oh WOW I just read through all the complaints and am shocked and a little horrified that Groupon would offer this deal with a company of such ill repute. They are being sued by multiple clients for burns, disfigurements (particularly a woman who had her lips way over-injected with lip filler) and other shady dealings. I have since canceled my order, especially after hearing about the unclean facilities (cockroaches?!!!)

Susan L.

Not good. Each of the services links went to 404 not found. Groupon. pull this ad, please!

HELP!!! I just bought a “gift” for my daughter and there is no “cancel purchase” on a gift!!! HELP!!!!!!! THERE IS TOO MUCH NEGATIVE FEEDBACK!!!

HELLLLOOO SO-Cal! I am the GM at the Redondo Beach location! I just want to say that we have been rockin out over here….my clients are wonderful and so many people have taken advantage of this offer from Groupon! WOW! i myself have had the Whitening treatment and also laser hair removal AND Dysport! my friends and family have all come too! They are booking their whitening treatments for Beverly Hills location and my sis is going to Santa Ana location! Thanks guys for the great treatment of my peeps!! MWAH! (and all the negative comments are hilarious and sooo not true! we have NO complaints!!)

Bob H.

I recently had the laser hair removal and it is excellent. My wife never told me that it bothered her but after I found out I had the procedure and we BOTH are very happy with the results. The staff was very professional and informative. I purchased multiple gifts for my wife, she is going to love it. I am going back for the teeth whitening later today.

Bee B.

Hello… the 877-640-7873 corp # that MARY C provided was very helpful in providing locations/contact information. “15 LA locations” is a bit misleading….. for teeth whitening there are only THREE in So.Cal… Bev Hills, Santa Ana and San Diego (La Jolla). When I phoned the BH office they took my number for someone to call me… she said I’d get a call back in a couple of seconds as the reservation person was on another line…. I said, “I’ll hold”…. they said, “oh she just stepped out”. Hmmmm…. cancelled my order for 3. “My Groupon” page did have a CANCEL ORDER option.
Maybe something better on Monday from Groupon. Enjoy the weekend!b

Nikki G.

please read for anyone wanting the services of skin care, etc. they only do it at Redondo Beach. before you sign up, read this. I don’t own a competing salon, I actually see antique jewelry. no one would like to get skin care done for cheap more than me but not at the price of burns or disfigurement (from: http://www.complaintsboard.com/complaints/pure-med-spa-c73331.html) WENT FOR A LIP ENHANCEMENT DURING A PROMOTION, SAID THE PERSON DOING MY LIPS DOES VICTORIA’S SECRET GIRLS LIPS, NORMALLY I WOULD ONLY NEED LESS THAN ONE SYRINGE AT ANOTHER PLACE..BUT SHE TOLD ME I NEEDED 2 OF THE PERLANE..I TRUSTED HER AND I HAVE BEEN DEFORMED, I DONT EVEN LOOK THE SAME, SO OVER-INJECTED, I BELIEVE THEY TRY TO SEEL PRODUCTS INSTRAD OF LOOKING AT THE CUSTOMER, THEY TELL ME BE GLAD IT IS ONLY TMEPORARY, MENTAL STRESS HAS BEEN AWFUL BECAUSE I LOOK SO BAD, AROUND MY MOUTH, STICKS WAY OUT, I AM SO EMBARRASSED AND REALIZE PEOPLE ARE EMBARRASSED FOR ME, CONSTANT COMPLAINTS TO SUPERVISORS..ALL IGNORED, WON’T DO ANYTHING, JUST PAY FOR ME TO GO TO A PLASTIC SURGEON AND HAVE THIS REMOVED, I CRY ALL THE TIME, HATE TO LOOK IN THE MIRROE, I WAS PRETTY NOW I LOOK LIKE A FREAK..BEWARE BEWARE, DON’T GO TO THEM, LET ME SAVE YOU THE HUMILITY

Linda H.

I have been going to the Santa Ana Pure Medspa for years and I have never had an issue or problem. Things happen at every spa at some time or another. I have had hair removal, laser skin rejuvenation treatments, botox and filler and just recently since they joined with Britesmile teeth whitening and I have never had a problem. When their laser was in for maintenance and they had to cancel my appointment they offered me a complimentary facial instead. I appreciate that kind of customer service these days because it is rare.

The reason Pure Med Britesmile is offering such a FABULOUS deal is because we love our clients…and this is a one time offer that will allow all sorts of new clients to try our services….oh and by the way…Tis the Season….some people are just never happy…..Hope everyone has a happy and prosperous Holiday season!

Mary S.

Hi Everyone!

We are proud to have performed more than 2.5 million whitening procedures and 1 million laser procedures for many, many satisfied clients.

The company is under new management that has gone above and beyond to ensure all of our clients are happy and satisfied with their results. If you aren’t happy, let us know we want to hear from you! We have the best equipment, the best staff and the best locations in the industry.

And… with Today’s Groupon feature, we are donating 10% of the proceeds to your local Dress for Success chapter. This charity is dedicated to assisting disadvantaged women gain economic independence. For more information, visit their website at www.dressforsuccess.org

Thanks for participating and we look forward to helping you achieve your skincare and dental goals… while doing something good for the community at the same time!

Sincerely,
Mary S.
BriteSmile

V. H.

Sarena F.,

You can always cancel the purchase as long as it’s before the deal ends.

michel k.

I called before I placed my order because I was skeptical. I told the lady I bought the certificate and wanted to make sure they’re going to honor it. She was extremely friendly and answered all of my questions thoroughly. They’re running this deal to attract new customers and build more worth-of-mouth/referral clients. I ordered a few as gifts, and one for myself.

YOU CAN’T CANCEL A GIFTTHERE IS NO OPTION IF YOU ARE E-MAILING A GIFT!!! EVEN IF YOU MAKE A MISTAKE. I AM CALLING GROUPON.
I AM CAROL KLINE IN STUDIO CITY.

Sandra M.

I just purchased several groupons from BriteSmile in the past for my family and friends and we have no complaints. I am a regular client at the Beverly Hills location. The Dentist is GREAT! The staff are great. I enjoy the services they offer.
Happy Holidays!

Hello everyone,

We have been under the new ownership since April 1st, 2009. New ownership, new great promotions, our focus is to make our medical spas the golden standard of the aesthetic business. We are happy to service everyone who is taking advantage of our wonderful promotions and ready to make you look and feel your best every day!

Britesmile has been around for 11 years and has a great name and reputation, our customers are happy with the customer service they receive and results are amazing. Please call our centers if you have any further questions and speak to our managers that are on standby to answer all your questions and concerns and take advantage of our limited offers on great services!

Thanks Michael K.! I think it was me that you spoke with. I am glad that i answered all of your questions and know that you and the people you purchased gifts for will be extremely happy! Let me know if i can assist you further…and WELCOME TO BRITESMILE! :)

Jeff n.

Hey there groupies. I would like to thank everyone for supporting this promotion . 10% of all proceeds go to dress for success a womans program for helping people get back on their feet. I love this charity. Britesmile took over pure med spa in 2009. We are now the largest provider of dysport/Botox , fillers , laser hair removal , teeth whitening, velashape etc in north America . Our 2009 customer satisfaction is over 99%! These stores have the best equipment, best trained staff, best locations and of course awsome pricing in the industry. I am sure your service will be wonderful . Thanks again for supporting this !

Jenna G.

I’ve been a long time client at the Brite Smile Beverly Hills location and I LOVE LOVE the teeth whitening. I am completley addicted and wouldn’t go anywhere else. Before I discovered Brite smile I used to use those annoying crest strips and with my schedule, there was just no time for that. I searched around for professional teeth whitening, but didn’t want to bother with the tray mess either. I wasn’t sure what to think of brite smile at first. Although it is a great spa and I absolutely adore the staff, it was in a “spa” which was different from what I was used to. But, now that I truly know from personal experience, I will never go any where else for my teeth whitening.

Thanks!!
JG

Michael G.

With all of these divergent opinions (some of which appear to be plants from Brightsmile) I am not sure what to make of this deal.

It also Looks like this deal is offered by Groupon across the US this weekend and it appears that no one from Groupon is responding to all of the issues that have been raised, which is a but worrisome as well.

I am gonna pass and this makes me a bit more suspicious of Groupon in the future.

Good Afternoon SO-CAL! Just wanted to say thanks to all the people that have called to inquire about this Fantabulous deal!!! I just had a lady call and say that this is the hilight of her month to come in here! She said she makes a day of it and just loves my staff and the excellent service she gets! We are still rockin in Redondo and are also letting clients know about all of our other locations to make sure that get the most convenience! So all you So-Cal Spas….im sending peeps your way too! WE LOVE BRITE SMILE!!!!!!!!!!!!

Hey Guys -

Thanks for all the feedback – the discussion boards are doing their jobs!

Ive had the teeth whitening done at Britesmile, Chicago. Actually, bunch of us at Groupon have, and we all liked it. I suppose every experience is different, but over all, Britesmile is a huge success and a great business. I would hope everyone enjoys their Groupons as much as we did.

For all of you who posted earlier asking about canceling – go to your ‘My Stuff’, find your Groupon and cancel it. Its pretty easy, but if you cant figure it out, dont worry, we’ll take care of you.

I’m getting this great deal too. I had the Brite Smile treatment done 2 years ago at the Beverly Hills office and my teeth looked great afterwards! I did get the zingers during the 3rd treatment but they went away after using oragel.

A class act is Groupon..they have cleared everything up with a returned phone call and an e-mail early this morning. I now have one BriteSmile for me…and one for my daughter. I will continue to keep buying Groupons…great company.

:)

I sure hope this deal comes back after christmas when I’ll actually have some extra money and time for me! Please Groupon?

Adeline .

I have been debating over this deal for the past 2 days and I have decided not to get it. I will also advise my friends not to buy this. You can go to the sites listed below to see how I come to this conclusion. Customers getting burned, no refund policy, employees not getting paid and not being fully trained, understaffed, lawsuits, running behind on rent, old equipments, vendors not being reimbursed, etc… I wanted to buy 2 of these for 6 sessions but I’m afraid I may not get these services I purchased specially at this low price.

http://laragardner.wordpress.com/2009/03/17/pure-med-spa-again/#comment-1222
http://www.katu.com/news/specialreports/69407162.html
http://www.topix.com/forum/city/schaumburg-il/TB723RGTRPBFI9N3C/p5
http://cbs2.com/local/Medical.Spa.Kimberly.2.524354.html
http://www.complaintsboard.com/complaints/pure-med-spa-c62979/page/2.html

Brian B.

By going to Britesmile today, I learned that if you have taken tetracycline before, you’re basically screwed from ever having white teeth! The Britesmile doctor could only whiten my teeth up to 2 shades for my upper teeth (comparable to Crest White Strips which I tried twice – regular and advanced formulas) and 5-6 shades for my lower teeth because my teeth have a natural grayness caused by the tetracycline. Therefore, I believe that the 16+ shades claim in the advertisement is bogus.

I decided to forego the procedure and ask Groupon for a refund which I doubt I’ll get. Crest and Britesmile use the same ingredient (hydrogen peroxide) and the same strength. The differences between Crest and Britesmile are the time involved (1 hour vs. 2 weeks), the cost and, most importantly, Crest has a money back guarantee that Britesmile does not

michel k.

So… did they go out of business? Most California #’s for them are disconnected. Someone on another forum said that their Redondo Beach location was shut down and even mall representatives were unsure of what happened.

I’m waiting for the answer to this question too!

Call them!

Groupon is making full refunds as I write this.

Ariel R.

I have left NUMEROUS messages with both the Brightsmiles in B.H and Sherm Oaks. I have gotten NO RETURN CALL. This is bad, very bad.

Groupon, I need a refund to be issued please.

Kimberly B.

I have bought 4 of those Groupons and have now found out they are closed. Hopefully Groupon can help with this problem. You want to know, when you buy a promotion, that the company will be open so you can use the service. So you just assume of course they will be open if Groupon, a reputable company is offering the deal! I have told so many people about Groupon!!!!! I feel cheated. This is absolutely so shameful what Brite Smile has done to us. Does anyone have any advice?
Kim

Andrea W.

I have been trying every possible number to make an appointment, but if Bright Smile is closed, then what the heck!?!?

I just want the services I’ve already paid for. Refund, Exchange? Something? Come on Groupon.

Maxine J.

I have not been able to reach the locations as the phone no. are disconnected. I have also sent emails. The 800 number is always busy. This is not like any business I know of. I want my money back.

Maxine J.

groupon customer service
877-788-7858
it wasn’t easy to figure out. indeed the brite smile locations have closed. call Groupon for your refund.

Maxine J.

Groupon is refunding my money. Thank goodness.

Kimberly B.

Yes Groupon was fantastic dealing with this issue as was my Visa company. You see I was so thrilled about this deal that I bought 4! @ with my Visa at Britesmile and 2 from Groupon! Thankfully I was protected from any loss. So Groupon has won me over-forever!
Kim

We tried calling Britesmile this morning and the Beverly Hills number is disconnected. We were able to find an alternate number which was actually a dentist and they said all Britesmile locations have closed and have gone bankrupt.

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