Groupon: Collective Buying Power

Yes, this includes frames that are described as "frameless."

Christina B. answered 2 months, 14 days, 8 hours, and 49 minutes ago

For clarification, the basic frames all have either a metal or zyl frame. However, you can use the $89 frame credit to upgrade to a frameless or drill mount frame that is in our designer collections of frames. You would also need to upgrade from a standard plastic material to either polycarbonate or trivex to ensure that the lenses do not prematurely crack as is common when plastic lenses are used in drill mount frames. Thanks for the inquiry!

LeRoy P. answered 2 months, 14 days, 8 hours, and 38 minutes ago

Thank you for your inquiry. We have had one complaint with the BBB in five years of business that was dismissed by the BBB. It involved a patient that had purchased a Living Social Deal that we had offered and they thought that it would cover in full any of the frames we have available in our office, to include $350 designer frames. The details of the deal were clearly stated in the promotion to include basic frames with designer frames available by using the $89 frame credit that can be used in place of selecting one of the basic frames. The patient was not happy with this and we then offered to provide a refund in the amount of 1/2 the deal and corresponded with Living Social to have them provide the portion of the deal price that they keep. Living Social agreed to do this. We also provided the patient with their glasses prescription to enable them to purchase glasses at any place of their choosing. The patient was not happy with this solution and filed a complaint with the BBB. When we replied to the BBB and everything was verified, the complaint was closed. Hope this explanation helps. Thanks!

LeRoy P. answered 2 months, 15 days, 8 hours, and 46 minutes ago

The Groupon Deal covers single-vision lenses in a plastic material. To upgrade to lined bifocal lenses, you would use the $62 credit for single-vision lenses towards lined bifocal lenses, which are $129. Therefore, you would pay $67 to upgrade to lined bifocal lenses. Most patients elect to use polycarbonate material rather than standard plastic because it is much lighter, thinner, and impact resistant. We rarely use glass as a material due to its heavy weight and the danger of it breaking upon impact and damaging your eyes. The upgrade to a polycarbonate material is $42. There are also other options including Transition lenses or anti-reflective coatings available to you if you wish. Thanks for the inquiry!

LeRoy P. answered 2 months, 15 days, 8 hours, and 54 minutes ago

We have had many patients purchase he deal and upgrade from the covered single-vision lenses to progressive lenses using the $62 lens credit. We offer the most technologically advanced digital, free form lenses for you to choose from. Thanks for the inquiry!

LeRoy P. answered 2 months, 16 days, 13 hours, and 3 minutes ago

We have had a number of patients purchase the deal to purchase prescription sunglasses. The deal would provide for a $89 frame credit towards any sunglasses and a $62 lens credit, which results in significant savings. Thanks for the inquiry.

LeRoy P. answered 2 months, 16 days, 13 hours, and 6 minutes ago

The offer applies to soft contact lenses. Unfortunately it does not apply to RGP contact lenses. Thanks for your interest.

LeRoy P. answered 2 months, 16 days, 13 hours, and 10 minutes ago