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Thu Dec 27 07:59:59 UTC 2012

Equine Escapes – Issaquah Plateau

$29 for One-Hour Group Horseback Trail Ride for One ($60 Value)

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In a Nutshell

Trail rides take up to six riders on a quick trip through the woods

The Fine Print

  • Expires Jun 19, 2013
  • Limit 1 per person, may buy multiple as gifts. Not valid for reservation until 1/1/13. Must reserve at least 3 months before expiration. Voucher valid only for one rider. Reservation required; subject to weather. 24hr cancellation notice or fee up to Groupon price applies. Must be 6 or older; 15 and younger must be accompanied by an adult. 225lb weight max; subject to fitness level. Must sign waiver. Not valid 12/24, 12/25, 12/31, 1/1/13, or 2/14/13.
  • See the rules that apply to all deals.

Deal Q&A 5 questions, 5 answers

Questions and Answers

I noticed on Yelp that there were some complaints about problems with booking and guides not showing up. If that happens, are we able to get a refund?

Courtney W. asked 4 months, 24 days, 13 hours, and 48 minutes ago - 1 answer

Equine E.

Hello Courtney, Thank you for your question and I'd be happy to elaborate. The comments shown on Yelp are not a good representation of the business and for some reason all of the positive reviews have been filtered. We had a family emergency immediately before a morning ride back in September of this year. Some of the comments on Yelp are from this group. We unfortunately were not in a position to contact them prior to the ride and thus created understandable frustration. Should anything in the future prevent us from taking out a ride we would always do our best to give as much notice as possible to cancel the ride. Additionally, we would offer free rides or upgrades to the affected groups...as we did for the group affected by the event that occurred last September. We strongly encourage all of our customers to make their reservations online using our reservation system as it is available 24/7. Customers are asked to ensure their contact information is accurate in our system so they receive their booking confirmation as well as the reminder emails. We also ask that people text us if they have difficulties finding the trailhead as we typically don't answer our phones while out with other rides due to safety reasons. In a nutshell, we would make every reasonable effort to make good on anything negative that may occur. Thank you and we hope to see you in the future! Kelly

Equine E. answered 4 months, 24 days, 11 hours, and 11 minutes ago

My Daughter is under 15 so if she rides with me, is that just one ticket I have to buy or still 2?

Yma L. asked 4 months, 27 days, 19 hours, and 24 minutes ago - 1 answer

Sammy T.

You would have to buy 2 Groupons. You would each ride your own horse.

Sammy T. answered 4 months, 26 days, 15 hours, and 57 minutes ago

The voucher cannot be used earlier than Jan 1st, right?

Cris S. asked 4 months, 27 days, 20 hours, and 58 minutes ago - 1 answer

Sammy T.

Correct, it cannot be used before the 1st of the year.

Sammy T. answered 4 months, 26 days, 15 hours, and 58 minutes ago

Can I buy 4 for a family of four to go together?

Barbara A. asked 4 months, 28 days, 18 hours, and 2 seconds ago - 1 answer

Equine E.

Absolutely! We take groups out up to 6 people at a time.

Equine E. answered 4 months, 28 days, 14 hours, and 32 minutes ago

are trail rides going to be available for jan 2, 2013?

Cris S. asked 4 months, 29 days, 13 hours, and 50 minutes ago - 1 answer

Equine E.

The voucher is good for Friday, Saturday, Sunday and Monday. Thus, we won't have rides available for Jan 2nd.

Equine E. answered 4 months, 28 days, 14 hours, and 32 minutes ago

1 - 5 of 5 questions

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