A Chat with Fixafone
What services does your business offer and what makes your business stand out from the competition?
We are family owned and operated. We pride ourselves on our customer service and affordable prices. When you come to us you will speak and meet with the cellular technician who will be working on your phone. You will not talk to a front-desk employee who is just there to collect a paycheck.
What was the inspiration to start or run this business?
I have been working in the cellular industry for over 20 years. I saw so many ways I could help customers in a faster and more affordable way! And most of all I love what I do.
What do you love most about your job?
Helping people and keeping up with the always changing technology keeps it exciting, and I love to be challenged, but when a customer leaves saying “Omg! you’re the best!” or “Thank you sooo much!” it’s very rewarding to me. That’s why I do what I do.
What is the best reaction you’ve ever gotten from a customer?
One customer traveled over an hour because she felt comfortable here and was treated as family! She said she learned a lot while she was here; also she couldn’t locate anyone else to fix her Samsung Galaxy S5 the same day! Most places she called wouldn’t even repair her phone because it is so new.