Groupon: Collective Buying Power

Hi,

I live in South Africa and want to purchase this deal to use next week from the 25th of august???

Would this be possible???

Hi Dayne

Unfortunately, no it would not. The earliest any of the three options is available for stay is November 30–December 30 ($269, a two-night stay for two in a Parlor suite ).

Regards,

Adam S.
Groupon Customer Support

Hi Dayne-

Actually- we made an error in that first option- This Groupon is indeed valid starting this week, so you would be able to use it if there is availability.

We are correcting that first option to read Valid from Now-Dec 30.

Sorry for the confusion!

Brittani @ Groupon

@ Brittani,

Could you please check if there is availability from the 25th of August, that being next week thursday for 4 days?

Hi,

What is the Type of room that comes with this offer? Is it the “Mayfair Suite”?

If we want to Check-In on 11/20 and stay four nights, can we take full advantage? I saw that 11/17 thru 11/20 was excluded, in the details, that’s why I am asking.

Thank you,
Henry

Any other fees and taxes that will be added?

I just bought this for the timeframe from April 2012 – August 2012 and it showed up as Expires: December 31, 2011. Just want to make you aware of this….

Pamela-

The “expiration date” is the book-by date. Not the Travel-by date. So that is correct- you need to make your reservation by December 31, but you can still travel during April-August.

Hope that helps!

Brittani @ Groupon

Brittani,

The deal states that travel is valid until December 30th. We’re looking to book for the nights of December 29th and 30th (checking out on December 31st)… Would that work? Or is December 29th the last valid night?

Thanks!

Valet parking included— does that mean the $26/day fee is included in the Groupon deal? Also- is the jacuzzi set up fee of $30 included?

Hi Henry E.

This Groupon is valid only for the Parlor Suite.

Unfortunately, 11/20 is not available to book so will not be able to check in on that date.

Hi Anneli H.

Tax is not covered by the Groupon. Tax will be paid at check-in. Any additional fees are also not included in the Groupon price.

Regards,

Adam S.
Groupon Customer Support

Hi Joelle G. – Yes the $26 Valet Charge per day is included in the Groupon Price. The Parlor Suite has an indoor Jacuzzi Tub so it does not have the $30 Set Up Fee.

Regards

Mayfair Mgmt

Hi Jared M.

The night of the 30th is Not available. The last available night is Dec 29th.

Regards,

Dayne-

I just spoke to the property and this was the response on your dates: The Groupon can be used for the 2 nights of August 25 and 26, however there are no Parlor Suites available for the 27th and 28th. That said, you can certainly use the Groupon for the first two nights, and then book your last two nights in a different room category through the hotel.

Hope that helps!

Brittani

Is November 14-15 available?

Is the Parlor Suite available for Nov 25 & 26, 2011?

Hi Groupon staff,

I’d really like to buy this deal for a trip in October but my stay is for 3 nights instead of 2, 7th-10th to be exact. How would I get the extra night?

Shante H.

Though these rooms have an in room hot tub, is it still possible to pay the $30 extra to have the japanese soaking tub as well ? Are these the same?

The start date for the first option has not yet been changed. If I purchase the groupon, could I use it the first weekend in September?

Hello Brittani,

I’d like to buy this offer but I don’t know if there will be availability on the dates I’d like, that’s why I’m afraid to buy it. Is there possibility to see the availability before buying?
Would Friday 26th and Saturday 27th of August be available with Groupon ticket for the parlor suite?
Thank you!
Camille.

If I purchase a two night deal do the nights need to be consecutive?

Hi! I want to be there on October 15th, but we’re 3 (included my daughter (15), may I included a 3rd. person, paying an extra charge? Thanks

Are the dates 23rd/24th September 2011 available?

If I wanted to book a room using the groupon for Dec. 27th and 28th what happens if the room is unavailable once I am able to make the reservation after I purchase the groupon. Could I make the reservation then purchase the groupon and call back to add the groupon to the reservation?

Is February 3rd and 4th available?

After reading other questions, I want to be clear the first date to book is Aug 17th- Dec 31st. I’m looking to book Saturday Aug 20th- 22nd. Can this time slot be execute with the purchase I just completed. If not how can I get my card card refunded?

If we book and have to change the date/reschedule is that a problem?

I am interested in purchasing this deal, I would like to stay Sept 22 or the 23, are those days available and what is the amount of tax I will be responsbe for.

I’m looking to buy this deal and set the date to check in for the weekend of Aug. 27 and 28. Is this possible? The above post says no, but is there another available room for this date? Thanks.

Hello! I’m interested in purchasing this Getaway for the nights of November 12 and 13, but the Mayfair’s website says the Parlor Suite is unavailable those nights. Can I use the voucher for another type of suite? Or am I out of luck? Thanks.

Hi,
I am interested in booking a room for Wednesday, March 21 and Thursday, March 22, 2012. Would this Groupon be honored for those dates during the Sony Ericsson Tennis Open?
John Connor

Hi Aileen R.

Yes, the nights need to be consecutive.

Regards,

For Availability Questions and/or Extra Nights please contact us at reservations@mayfairhotelandspa.com.

Hi Kristina M.

The Jacuzzi Tub in the Parlor Suite is in the bedroom and is not the same as the Japanese Soaking Tub. The Japanese Soaking Tub is not available in the Parlor Suites.

Regards,

Hi Susana C,

The Parlor Suite is a two-room suite with a King Size Bed. We could accomodate a 3rd person with a rollaway with a charge of $25 per day.

Regards,

Hi Adrienne T,

We need the Groupon # in order to confirm your reservation.

Regards,

Hi Kathy W,

Yes, you are able to cancel the reservation with at least 48 Hour Notice and reschedule (based upon availability).

Could you please let me know if the 12-13 November is available?

Hi – we are very interested in purchasing this deal and had to wait until the reservation line was open at 9am this morning to confirm our dates with the hotel. Now the deal is sold out. Is there any way we can get this deal due to the hotel opening restrictions? It would be greatly appreciated.

Please Note: Nov 11-13, 2011 is Not Available…

Do you have any rooms with two double or single beds that could be included in this deal? If so I have 3 rooms, with an extra night that I’d like to reserve.

Can I purchase and then book for November 24-26 in a parlor suite?
If so, does the Groupon cover the first two nights, and I then pay for another? If so, what would be the charge (inclusive) for the extra night?

Hi Jeanne N.

Unfortunately the deals are based on 1st come 1st serve basis. We did add some more Coupons due to the high demand but once these are sold there will be no more added.

Regards,

Hi Cindy J,

The Parlor Suite is a two-room suite with a King Size Bed. We could accomodate a 3rd person with a rollaway with a charge of $25 per day.

Regards,

I have tried calling the reservations line, but had to leave a message. I need to know if the parlor suite is available Sept 16th and 17th (2011) and able to be used with this groupon?

And if so, what would be the total in fees, taxes, or any other charges not incuded in the groupon?

Thank you for your time.

Dear Mar N.

Please contact reservations for Availability Questions and/or Extra Nights at reservations@mayfairhotelandspa.com.

Regards,

I tried calling and the central reservations people know nothing about the Groupon coupon. When I called the hotel, I was put into voicemail. I want reservations for specific nights Dec. 28 & 29th. What do I do?

I purchased and would like to use the Mayfair Parlor Suite October 6-7. How do I make reservation?

What about December 31 and January 1? Is there a deal for that timeframe?

how far away is this hotel from miami/south beach?

can this be done by phone ? I cannot download voucher

I just called to make a reservation this weekend. They told me they had rooms available, but when I asked to use my groupon they said those rooms are not available. What gives?

According to the post above the package is available starting now through December. How can I still purchase this package?

Hi Lorraine S & William R.

Please contact us at reservations@mayfairhotelandspa.com for Availability.

Regards,

Hi Barry W,

The Groupon Special is not available for Dec 31 and Jan 1.

Regards,

Despite availability for 2 nights next week and the following week, it appears that the third option won’t allow me to use the coupon til next year. Is this true?
Thanks

Availability for August-September of THIS year is out?
(Third Option shows 2012)

Hi Michael V.

That is correct. By purchasing this deal’s third option, you’ll receive (for $269) a two-night stay for two in a Parlor suite valid April 8, 2012–August 31, 2012.

I hope this helps, and please let us know if you have any more questions at all. We’ll have you all set up in no time! :)

Joey R.
Groupon Customer Support

I wanted to know if children are included as well (4 & 2). Also are there room available between Nov 3 to Nov 7?

Thank you for your questions. We are sold out of the 2011 special…

I just want to say that I just stayed there & we LOVED it!!! We got a great 2 day deal for an executive suite with the breakfasts & parking & japanese hot tub ours was more expensive so I’m JEALOUS!! but we did have an awesome deal. The breakfasts were great & everyone was really nice. Love the pool and amazing location

I´d like to check avalability from Oct 5th to Oct 10th for 2 persons.Thanks!

Hi friends,

Rebecca from Groupon here. Just want to clarify something and this is true fro all of our Getaways deals. If you purchase the Groupon but are unable to book your desired dates, we are happy to offer you a full refund by contacting us a support@groupon.com. Hope that helps to clarify.

Thanks,
Rebecca G
Groupon Customer Support

I’d like to purchase the groupon and book a room for the upcoming labor day weekend. I’d prefer to stay Friday Sept 2nd and Saturday Sept 3rd.

I called reservations to check availability and they told me I would have to go through the hotel in house booking to check for availability of the groupon deal. I have called 305-441-0000 four to five times and asked to speak to the in house booking dept and have not been able to speak to anyone though. I’m a little frustrated with the lack of being able to talk to anyone and left a few messages.

Any idea if the Parlor suite Groupon deal is available on these dates?

My husband and I would like to arrive December 31, 2011 and check-out January 2nd, 2012. What price package would that fall under?

Hi Jeff H.

We’re really very sorry again for any inconvenience this may have caused.

If you’re having trouble getting in touch with the in-house booking department over the phone, you can always reach them via email at reservations@mayfairhotelandspa.com .

Hi Dawn

This particular deal is not valid on the following dates:

December 31st, 2011

January 1st, 2012

I’ve included all 3 Groupon options below:

For $269, a two-night stay for two in a Parlor suite valid August 17–December 30

For $409, a two-night stay in a Parlor suite valid January 2, 2012–April 7, 2012

For $269, a two-night stay for two in a Parlor suite valid April 8, 2012–August 31, 2012

If there’s anything else at all we can do to help, please let us know!

Thank you again for using Groupon!

Joey R.
Groupon Customer Support