Questions and Answers
Hi Everyone –
Please let me know if you have any questions.
Thanks!
Adriana from Groupon
Is the $25 tax deductible as a charitable contribution?
Help. I changed my mind about KCRW. I am already a member so it doesn’t apply to me. How can I undo my buy?
Hi Alison – Not sure, please email membership@kcrw.org with that question.
Hi Marcia – Please email support@groupon.com.
Thanks!
Adriana from Groupon
If I buy it now, can I wait to redeem this during the pledge drive and still get the gift that is offered then?
Hi Margaux – Sorry but per our Groupon Fine Print, this deal can’t be combined with other offers.
Thanks!
Adriana with Groupon
Only for new and non-current members? Way to reward your already existing loyal listeners. Deal FAIL.
Hi everyone! Jennifer Fuertes, KCRW Director of Member Services here and I’m happy to help with any questions…
Tara: Thanks for your support!
Alison: Only the portion that goes to KCRW will be considered tax-deductible = $15.
Margaux: Unfortunately this offer does not qualify for a premium. But, the Fringe Benefits card is the best benefit of your membership. If you’re interested in getting a premium during our 2011 Winter Pledge Drive, you are always welcome to make an additional gift for one! :) Thank you for your interest in supporting KCRW…
Marcia and J.C.: Please contact me directly this Monday at jennifer.fuertes@kcrw.org or (310) 314-4635.
Has anyone gotten their groupon to redeem yet? Mine has just said processing since I ordered as soon as it went up the other night. Never had one take this long before….
As a lover of Groupon and KCRW this deal is the best! I use my Fringe Benefits card all over and since I’m tired of covering my sisters I’m giving them this deal as gifts. Trust me download the Fringe Benefits app and you’ll discover discounts all over the place.
Michael R: I’d like to make sure you are able to redeem your groupon. Please contact me directly tomorrow (Monday) at (310) 314-4635.
Shawniece: Thanks for your enthusiastic support of KCRW. You are a STAR! ;)
Yeah, wondering the same as Michael. I bought my membership a couple of days ago and it still says “processing”. How can I actually redeem it. Also, when did I not receive any kind of email confirmation of my order? This is my first time using Groupon. Finding it kind of confusing.
I meant WHY did I not receive an email confirmation of my order?
Hi Erica – I’m looking into this now and will get back to you ASAP.
Thanks!
Adriana from Groupon
Still says “Processing” Is this do to all the traffic that groupon has been having for the Holliday? It’s been three days!
Hi Michael and Erica -
We are unfortunately experiencing “Still Processing” on a number of Groupon purchases from last weekend. We appreciate your patience and understanding as the system works through all the orders. Your KCRW voucher will be available ASAP.
Thank you!
Adriana from Groupon
Hi Steven – I think our messages crossed paths! Please see my reply to Michael and Erica above. They will be available as soon as possible!
Thanks!
Adriana from Groupon
How do we get a log in for KCRW and our benefits?
does anyone know how to redeem this groupon?
Sorry, same question here! How and when do we get to redeem? THANK YOU!
Hi Randolph, Alexandra, and Janin – Follow the instructions printed on your Groupon voucher to log onto KCRW’s site and fill out a form. Your membership packet will be mailed to you.
Thanks!
Adriana with Groupon
Hello there! Is there any way that I can print a temporary Fringe Benefits card? THANK YOU!
Hi Janin – That is a question KCRW will have to answer – please email Jennifer, the KCRW Director of Member Services: jennifer.fuertes@kcrw.org
Thanks!
Adriana with Groupon
I’ve sent three emails to Jennifer Fuentes already and still no reply about when I can expect my membership packet in the mail. It’s been nearly 4 weeks since I purchased this groupon. Honestly, I think that is more than enough time to have to wait, especially for a simple reply.
Anyone receive their membership card yet? Still waiting. Still no response for anyone at KCRW.
Same here. Haven’t received mine either. It’s been 3 weeks.
It seems they don’t respond to emails (even though you’ll get an auto response saying you’ll receive a response within 24 hrs). But if you call the member number at 310-314-4635 or 800-600-KCRW (5279), someone will answer your question. Apparently the membership cards are sent out by a third party. If you purchased them in December you should expect them by the end of this week or next week at the latest.
They can also send out a temporary card until then.
Hope that helps.
Did anybody get their member cards yet?
I’m finally getting around to try and redeem my KCRW groupon, and I see that I’m supposed to go to ‘http://gr.pn/fvHjle’ but that just comes up w/ a 404, Page Not Found…pufferfish? seems to be a groupon-related thing. Anyway, seems that I’m supposed to find someplace at that URL to enter my groupon number…but nothing there in which to input it. Alternative?
BTW, that URL got formatted a bit strangely in my previous post, this is it exactly: http://gr.pn/fvHjle
Both Urls still not working for me
I use my Fringe Benefits card all the time to get discounts around the Greater Los Angeles Area (download the iphone app – so you know when a discount is near by). If you are good about using the card, it will EASILY pay for itself. Plus I’ve won Hollywood Bowl tickets with the card. Supporting KCRW made sense for me as that’s about all I listen to when I’m in the car – but I’ve been pleasantly surprised over the years how my membership always seems to pay for itself with all the discounts I get around town. Here’s where you can find the huge list of discounts:
http://www.kcrw.com/benefits