I bought this Groupon thinking that I was going to a spa like environment...was I wrong. The Surrey location is a room in a doctors office. The "bed" was like a doctor table...paper liner included. The consultation was limited to "have you have had microdermabrasion before?" She then asked me to remove my moisturizer with a pre-moistened face cloth (the kind you buy at the drug store for camping). After about 30 minutes she finished...and then proceeded to wipe my face off with paper towels...and not the good kind...the kind you find in a public washroom. I will NOT be going back for the rest of my treatments nor would I ever send ANYONE here.

From start to finish it was an overall terrible experience. While I was waiting in the sitting area the receptionist took a call from another customer and was short, rude and dismissive speaking over the customer on the other end. I couldn't believe what I was hearing! Saying things like, "that's not right what you were told before and that girl has caused a lot of problems for us..." Then when I went into my massage room, it was bright, with dirty walls and I could hear people talking/gossiping in the room next door, there wasn't music or candles. Not a relaxing atmosphere whatsoever. To top off everything, the girl giving the massage made a phone call on her cell in the middle of treatment

the massage table was very uncomfortable, she used a really small towel that did not cover all of my body (and I am not that big), the pillow was a rubber type pillow with no protective sheet over it, who knows how many people used the same one before ?

The spa was dirty & the staff (especially the manager/owner) were rude. My room was very dirty, no linens on the massage table and I was given two small towels to cover up with. The masseur left the lights on during the entire service. I purchased the hot stone massage and she did not have the hot stones ready so she just gave me a really, really bad massage that was not relaxing at all. 10 minutes before the end of the massage her cell phone rang and she answered it, talking on the phone for over 5 mins, then massaged me again for about 2 minutes until she said the treatment was over. I left the spa feeling more stressed out and sore than when I came in. I will never visit the spa again.

Invest in a more more quiet machine, it's not relaxing to hear it beep. Also, to the owner, it's really rude to yell at your employee and at customers. I tried to relax during my massage but the owner was outside yelling and complaining, it was definitely not relaxing.