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Vanessa L.

I absolutely love the Arboretum! Thank you thank you!

LA County Arboretum &.
Merchant

Thank you Vanessa. We love hearing that and I hope you’ll enjoy visiting the garden.

LA County Arboretum &.
Merchant

Hi Sarah, Yes, with a family membership you get two cards. When you come to the Arboretum to redeem your Groupon, just fill out the membership form and list the 2 names you want printed on the cards.

LA County Arboretum &.
Merchant

Thanks Sarah! In the event that you may also receive a membership as a gift, redeeming 2 groupons at once will not extend your membership for 2 years, but you may use it towards a portion of your renewal for the following year or you may consider an upgraded membership.

Mayra Melissa M.

The family membership allows for two cards one for me and can the second one be my sister.

Laura H.

great deal, too bad its only for new members:(

What is the photographing policies? Tripods? Reflectors? (non-commercial)
Are the tram rides included with this membership?
As a single person, can the second card be un-named?

Thanks!

What about picnicing – allowed? Any chance bbq pits there?

Maricelly V.

Could I use this membership to also visit Descanso Gardens in La Canada, CA? I also tried to find a list of gardens where the reciprocity applies but couldn’t open the link.

Barbara L.

I used to have a membership but it lapsed a few years ago – does that make me a ‘new member’ for the purposes of this offer or does it only apply to those who have never belonged?

CM M.

Yes, as another person noted ( Sarah o) I am interested in knowing also the other 200 locations that are available to to visit with a membership to the arboretum.

noah a.

link to reciprocal gardens (note, one rule is that they are at least 90 miles away so I assume it would exclude Descanso); http://www.ahs.org/events/reciprocal_events_online_directory.htm

LA County Arboretum &.
Merchant

@ Melissa. yes, you and your sister can be on the same family membership.

I second the question….What about Descanso Gardens?

LA County Arboretum &.
Merchant

@Sarah. You can see the participating gardens by downloading the brochure here: http://www.ahs.org/events/reciprocal/index.htm

Descanso is included – check the link, it’s the third or fourth down.

LA County Arboretum &.
Merchant

With an Arboretum membership, you can also enjoy visiting Descanso Gardens.

LA County Arboretum &.
Merchant

@ Darell. We allow and encourage visitors to document their experience in the garden. We also love when visitors share their images on our flickr group. Photography policy states that personal use is acceptable, but commercial photography and large equipment must be scheduled with our photography/filming department. flickr and photography information can be found here: http://www.arboretum.org/index.php/ . We do not allow picnicking on the grounds and no bbq’s, but there are benches near the entrance where you can picnic. During the year, for certain special event, we do allow picnics and that will be stated in the invitations sent to members.

LA County Arboretum &.
Merchant

@Laura. This is for new members, but long time members like yourself, can purchase gift memberships for friends and family at the discounted rate.

LA County Arboretum &.
Merchant

@Darrell. Sorry for misspelling your name up above. :) As for tram rides, those are not included with your membership. Tram rides are $4.00/person. As a new member, you will receive an invitation for a new member orientation, which includes a tram ride.

LA County Arboretum &.
Merchant

@ Barbara. If your membership has lapsed for 2 or more years, you will be considered a new member. You can call the membership office to verify the lapse date 626.821.3233.

The RAP Local Exclusion Guideline excludes gardens within 90 miles of one another from receiving the benefit(s) unless the gardens mutually agree to lift the exclusion. For AHS members, the exclusion is based on their home address. Please contact the garden you belong to or the garden you plan to visit to inquire about this guideline.

Do you have exclusion exceptions for most of the So Calif gardens?

Amy P.

Congratulations to all who take advantage of this deal! Beautiful place, restful & relaxing ambiance, friendly & helpful staff! A respite in the middle of bustling LA!

LA County Arboretum &.
Merchant

@Darell. No we do not.

LA County Arboretum &.
Merchant

@ Amy. Thank you for the raving review!

noah a.

Descanso is on the list, but one of the requirements is for the garden to be at least 90 miles from your home address

LA County Arboretum &.
Merchant

@ Noah. It is at the discretion of the garden and we do have reciprocal admission with Descanso.

Joye T.

Place comment in this box…

Joye T.

I bought this before I realized it was for new members only. My membership has lapsed for the past 9 months can I still use this?

Do you have a list of the gardens in SoCal that you do have an exception agreement with? It would save me a lot of time if you posted it here if possible. If not possible. is there a list available to see at your garden? I did purchase this deal, but in large part because of the reciprocal admissions.

Rachel L.

Okay, now I am confused. Can this be used at Descanso or not? Can someone from LA County Arboretum answer it, plainly. If it is, I think this is great. Two gardens in LA make it worth it, no question.

teresa

yes. The Arboretum membership can be used at Descanso Gardens. And lots of other gardens in the U.S. They have a list of them on their website.

LA County Arboretum &.
Merchant

@Darrell Please visit the American Horticultural Society for a complete lsit of gardens, arboretum and conservatories througout North America http://www.ahs.org/events/reciprocal_events.htm
Thank you, see you in the Garden.

LA County Arboretum &.
Merchant

@ Rachel L. Descanso gardens is on the receiprocating gardens and they do give Arboretum members free admission to their garden. Thank you.
@Joyce Please call me at 626.821-3233 Ivonne Escobedo Membership Coordinator

LA County Arboretum &.
Merchant

@ Darrell. Only the gardens listed with an asterisk fall into the 90 mile exclusion.

Jennifer W.

I love the Arboretum, and the reciprocal admissions program is a major perk. Thanks for this offer!

LA County Arboretum &.
Merchant

Thanks Jennifer! We are glad to offer this to new members. Enjoy the garden.

pascal u.

Hi
How many guests can i bring with me with this membership?

LA County Arboretum &.
Merchant

@Pascal d. The family membership is for 2 adults and their children under 18 years of age.

LA County Arboretum &.
Merchant

@Pascal – Your membership is for 2 adults and your children under the age of 18 years. We not give out guest passes, but you may upgrade to a garden Sustainer Membership and pay the difference of $55. A garden sustainer membership is for four (4) adults and your children under 18 yrs. Please visit our website http://www.arboretum.org/index.php/support/join_now/ for more information. Thank you and see you in the garden.

Rachel G.

I have had numerous friends join under my link but I have never got credit for them. Anyone know how this works?

Susana T.

I can’t wait to enjoy the Arboretum. Now I don’t have an excuse. Thanks for the great deal!

LA County Arboretum &.
Merchant

@Rachel G. You may want to contact Groupon directly to figure out the credit for referral feature. And, thanks for spreading the word. We look forward to seeing you at the Arboretum!

LA County Arboretum &.
Merchant

@Susan. Thank you for joining!

Gail M.

Can I use this as early as tomorrow. We have a trip planned already!

LA County Arboretum &.
Merchant

@Gail M. As stated in the fine print, redemption of the Groupon begins Monday, October 18. But, you can stop by the membership office tomorrow and meet Ivonne Escobedo, membership coordinator, to get the member benefits information sheet and newsletter.

Chris C.

Are dogs allowed at the arboretum? Or is there a pet-friendly area?

LA County Arboretum &.
Merchant

@Chris C. Sorry, but dogs/pets are not allowed in the garden.

Kris K.

This is such a great deal! I used to go all the time to the arboretum as a kid. Thanks and I look forward to my garden visits this year.

mark y.

our membership has expired. what if i end up receiving a gift membership… does this mean i can use this as another year’s family membership? thanks.

LA County Arboretum &.
Merchant

@Kris K. Thanks for joining! And, we look forward to seeing you at the Arboretum. What is your fondest memory of the Arboretum?

LA County Arboretum &.
Merchant

@mark y. If you end up receiving a Groupon as a gift, you may use it towards a portion of your renewal.

Annie H.

I’m pretty sure the answer is ‘no’ but I want to double check for my doghter, are dogs allowed?

Annie H.

Nevermind, just saw the answer. Thanks.

Nicole D.

Is it good for one of the members and any additional adult they bring at the time or does it have to be both of the adults listed on the card each time?

LA County Arboretum &.
Merchant

@Nicole D. The family membership level allows 2 adults and their children, under 18, to enter the garden at any given time.

oh I am so excited! Thanks for the opportunity!

LA County Arboretum &.
Merchant

@Heather B. Thank you for joining! See you in the garden very soon.

Jonathon C.

I love taking my kids around the Arboretum. This is an awesome deal, especially considering all the other reciprocal admissions. Thanks!

LA County Arboretum &.
Merchant

@ Jonathon C. Thank you! I’m glad you and your kids will continue to enjoy the garden as members. See you at the Arboretum very soon!

Gail M.

In response to this starting Monday according to the fine print, when I read the fine print listed on this groupon it actually states that the membership must be activated by 2/18/11 and does not state that we must wait to activate 10/18/10. So I am not sure what fine print you are referring to?
So you are saying we would have to pay for 2 adults and 2 children tomorrow, ($28) even though we have purchased this one year membership? (And it didn’t say that in the groupon listing….)

LA County Arboretum &.
Merchant

@Gail M. When you purchase the groupon you will receive a email from Groupon and in the fine print it, as stated, redemption of the Groupon begins Monday, October 18. But, Please feel free to stop by the membership office tomorrow and meet Ivonne Escobedo, membership coordinator, to get the member benefits information sheet and newsletter.

@LA County Arboretum &. Thank you for clearing up the 90 mile exclusion policy. I have the 2009 reciprocal Admissions Program List from a link you had guided us to. So when you stated, “Only the gardens listed with an asterisk fall into the 90 mile exclusion.” all my fears that I couldn’t visit Descanso and Van Nuys and PV were relieved. Yayyy, I’m so excited to see all the gardens. Thank you for showing excellent customer service by being here to answer all of these questions for everyone today! =)

LA County Arboretum &.
Merchant

@Heather B. Thanks Heather. We are this friendly in person as well. :) Please stop by the membership office and say hello.

Cameron P.

Thank you for offering this great deal. We live just minutes from the Arboretum and love visiting! I am planning to join with my mother.

On your web site Membership FAQ, it says that if another cardholder on my membership does not come with me, I can bring another person in his/her place (as long as one person named on the card is present). If I am not present, can my mother bring one of my siblings (adult), her sister (my aunt), her husband (my father), or a friend?

LA County Arboretum &.
Merchant

@Cameron P. Thanks Cameron, we are really glad to be able to offer this as part of our new member drive. As long as your mom is a cardholder on the family membership, she can bring a family member of friend if you are not present.

mark y.

i’m still a little confused. my membership expired in feb of this year. my sister wanted to buy a gift membership for me. what do you mean that i apply it towards renewal? thx.

LA County Arboretum &.
Merchant

@mark. y. You do not qualify for this new member drive promotion, but if you receive a groupon from your sister as a gift, you can come into the membership office and use it to pay for part of your renewal. You can call Ivonne in the membership office for further clarification 626.821.3233.

i want to buy the membership for me and my daughter so we can bring my grandchildren. if i wanted to bring my husband on a day my daughter is not with me can i bring my husband as a guest (free) and viceversa can my daughter come with her husband if i’m not with her.

I recently purchased the Huntington Library membership that allowed a single member to bring one adult guest whenever they visited the garden.. will this also apply to the Arboretum membership if there is only one person in the household?

LA County Arboretum &.
Merchant

@Sandra. If you want the flexibility of having 2 families enter the garden, I suggest you purchase 2 Groupons so you and your husband and your daughter and her husband can all visit at the same time with the kids. With one family membership, the person named on the card can bring 1 guest.

LA County Arboretum &.
Merchant

@ Tim E. That also applies to your Arboretum family membership.

Barbara L.

I went ahead and bought the deal, after calling the membership number. My old membership expired on December 31, 2008, but after some confusion and discussion, the office said I could use it if I activated the membership AFTER the first of the year. Can you confirm this? Thanks.

We love the Arboretum and have been members for years. I sort of resent that this deal is not available to us because it’s not a new membership. Why should we be penalized because we are already ardent supporters? So much for “customer” loyalty…

LA County Arboretum &.
Merchant

@Barbara L. You got the information straight from the membership office. We glad to have you back.

I saw the posting about filling out the two names when you come in to use your membership. The other person asked if it is ok if it was her sister. Can it be a friend that uses the other membership card?

LA County Arboretum &.
Merchant

@Sharon G. Thanks for your support and being a loyal member for many years. As a loyal member, you have probably been part of helping us spread the word about our new member drives likes these. Once a year, we introduce the garden to new people and welcome them as members at a reduced rate. We have found that people enjoy the garden so much, they continue renewing and enjoying the garden, much like yourself. This offer is open to Arboretum members who want to purchase a new membership as a gift for friends and family.

LA County Arboretum &.
Merchant

@Allisa B. The other person can be a friend or a family member.

chi p.

I’m a bit confused about the 90 mile restriction for the reciprocal gardens. Can we go to Descanso gardens without a issue or is it at the discretion of Descanso gardens. I hate the thought of getting over there just to be denied at the discretion of Descanso gardens because we live closer than 90 miles from the location.

LA County Arboretum &.
Merchant

@chi p. The 90 mile restriction only applies to the gardens listed that have an asterisk next to them in the brochure. You can visit Descans Gardens with an Arboretum membership. Download the brochure here for the list of gardens: http://www.ahs.org/events/reciprocal/index.htm

Kimberly C.

I just want to make sure I understand this correctly. The membership is good for one year from the date activated. If you purchase from groupon.com you will have until Feb. 18, 2011 to activate this membership. Is that correct?

LA County Arboretum &.
Merchant

@Kimberly C. Yes, that is correct! :)

LA County Arboretum &.
Merchant

@Kimberly Yes, that is correct, you have until February 18, 2011 to activate your membership, once activated you have a 12 month membership to the Arboretum. Thank you for your support and see you in the garden.

paul b.

Is this package strictly limited to family members? Rather, am I able to list any other adult as the second card holder?

LA County Arboretum &.
Merchant

@paul b. No, not just limited to family, you can add a friend to your membership.

Cynthia V.

I work at the Arboretum and have been a member for 7 years. Even at the regular price, it’s an excellent value and I’m glad I could purchase a few groupons to give as gifts to my friends for the holidays. Ivonne in the membership office rocks!!! Thanks for offering this. Keep up the awesome work!!!!

Jimmy

Can I fill out the membership online or do I have to go in person?….

LA County Arboretum &.
Merchant

@Jimmy once you purchase your membership through groupon, you will need to visit the arboretum in person to activate the membership. You have until February 18, 2011 to do so. Thank you and hope to see you in the garden.

LA County Arboretum &.
Merchant

Thank you everyone for you support and I hope to meet you all soon at the Arboretum.

Angela L.

My father and I were trying to get out there this past Friday to use our Groupon but I couldn’t log on to the site to print the coupon. He leaves town today and won’t be back before the expiration date of the Groupon. Will we still be able to use it and sign up after the expiration date? We don’t live that close to the Arboretum. We are out in West Hills. So, it takes planning for us to get out there.

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