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Adele B.

How do we find out what other museums we get free admission to?
“Free admission to over 200 other museums”

Adele B.

Sorry, another question. Does the family one include only two adults? Or can there be three adults (I would like to get it for my parents and myself)? Thanks!

stephen v.

for a list of participating musuems, http ://astc. org/ members/ passlist. htm not sure if we can post links so take out the spaces. I had this pass and we had 2 adults 3 kids and we got into MOSH no problem. I think my mom went once with us but I think she should have paid but I showed them my pass and they let us thru..unfortunatly we never used the pass anywhere else.

Mandi S.

Steven – Thank you!

Trent F.

Can I use this Groupon today if I buy it today (since it’s already tipped)? I was planning on heading down to the MOSH today and would hate to waste an opportunity! Thanks!

Kelly J.

I have a total of 6 in my family (4 kids) and usually buy the deluxe family because of this. Is there a discount on that one?

Christopher H.

Happy Friday!

Trent- Technically your are not allowed to use your Groupon until the campaign is complete, however, I would encourage you to call ahead to check with the museum.

Kelly- Todays Groupon is only valid for the Family Plus option.

If anyone else has any questions about todays Groupon feel free to post them here. Have a great day!

-Chris
Groupon Indy

Morgan M.
Merchant

Adele B. – please visit www.astc.org to see the 200 other participating museums. Your parents may be covered by your Family Plus membership if they live at your address and are considered part of your household.

Kelly J. – If you would like to upgrade your membership when you bring your groupon purchase documentation to MOSH that is an option.

-Morgan B., Museum of Science & History

Trent F.

Hi Morgan! I was going to call today…but since you are on here…can you answer the question of whether I can buy this right now…and bring it in today instead of waiting 2+ days? My wife and kids are heading down later today. I appreciate your help on this! Thanks!

Morgan M.
Merchant

Trent F. – I am sorry to tell you that the rule is that no deals can be used until the campaign has ended.

Morgan, MOSH

Trent F.

Shel…it’s saying that you have to activate the membership by 11/1/10, but that you get an entire year’s membership from the day you actually activate it. So, for example, if you activate it on 8-30-10 then you will get until 8-30-11, but you have to activate before 11-1-10.

Christopher H.

Shel- Trent explained it perfectly. Just need to activate the one year prior to Nov 1, 2010.

-Chris
Groupon

When it says you can bring a guest with you free of charge, will that be incorporated in the 4 or is that in addition to the 4 family members?

•$30 for a family plus membership (a $75 value), which includes admission and benefits for a family of four, plus free admission for one additional guest on each visit

Is parking included? For example if you buy an Orlando Science Center membership parking is included. Would this membership also allow for the same benefits?

resumeperfect1

There is no parking fee…

Orchid: There isn’t a charge for parking at the MOSH. ;)

Can I activate the membership by email……we are visiting family there and won’t be in town until November 3rd.

Christopher H.

Shannon- You can call the museum to activate your membership.

-Chris
Groupon

sarah m.

I’m pretty excited about this one…my membership ends this month, so the timing was perfect. This is a great activity if it is super hot, rainy or super cold outside (ie: now or this winter).

Tiffany M.

I cannot get my order to process. Any ideas what I might be doing wrong? I tried 2 different cards. It keeps telling me that there is some sort of error and to check the message underneath but there is no message ? I want one… :(

Christopher H.

Tiffany- Please send an email to support@groupon.com and they will be able to get the bottom of it for you.

-Chris
Groupon

I have two adults and 5 kids. Is there anyway to get a bigger deal? If not, is the pass, name specific, or can I bring different people every time? Basically, can I bring different kids each time I come?

Christopher H.

Corinne- Todays Groupon is for the Family Plus membership only, but I would recommend calling to see what types of accommodations they maybe able to make.

-Chris
Groupon

Hi,
Can you explain the family plus package? When you activate that membership do you then list four people and ONLY those four, including yourself, can get in free during the year? Or can you swap out family members or even friends each time? Does it matter WHO the other other people on your membership are?
Thanks!

When can you begin using your membership? I keep reading that you cannot use it till the campaign is complete. How do you know when the campaign is complete? I am a bit confused about this….Thanks….

Sonya B.

I purchased the family pass for MOSH as a gift. I selected that I would print out the info myself and the info stated that an email would be sent to the email provided. It is still showing that the status is processing and no email has been sent to my account. This has been over an hour ago. I am worried that something is not right!

Lillian D.

I, like Kelly J., need the family of 6 membership. Morgan from MOSH stated the membership could be upgraded at the museum. Is the cost of upgrading to the Family Deluxe based on the real value (75.00) of the membership or the price I paid ($30.00).
Lillian P.

Faye B.

I am having the same problem as Sonya B. I hope I get the email soon.
Faye B.

Don’t fret, it just takes a bit so hang in there, I think it was an hourish or so then I got the email that my voucher was ready to print.

If you would like to upgrade your membership when you bring your groupon purchase documentation to MOSH that is an option.

William M.

What does “activation” mean? Do I have to visit the museum or can I activate it some other way? We don’t live near the museum, but my son’s family lives nearby.

Thanks,
Bill – rlstate.com

William M.

Woops … my question was already answered by Christopher!

Sonya B.

still showing processing under MY GIFTS and no email sent!??
I sent an email to the support group as well, no response so far. Are their certain hours they work?? I am giving this as a gift TODAY, so I would like to have this taken care of asap. Thank you!

Faye B.

I am still showing it is being processed and no email!

Christopher H.

Hey Everyone,

All of your purchases will be valid, but sometimes processing takes a little time due to high volume. If you continue to have issues with processing after the weekend please email support@groupon.com and they will be able to help.

- Chris
Groupon

Catie

Hey Mosh people! Where are you and your answers? ;)

Mine has been processing for over 24 hours. Is this normal? I was also curious as to who I can bring with me. Is there a certain number of adults who can come and does it have to be the same people every time? Also, I have a one year old son. Does he count towards the five or is he free because of his age?

Kristin M.- If you get the family plus membership it’s good for 4 people, so your son wouldn’t be counted towards that number of 5. We only count children 3 yrs old an up towards the number of people.

Caitlin, MOSH

Louise J.

I purchased the Family Membership on Friday and asked for it by email. I have not received anything yet. Would you please let me know what I need to do.

Louise

What a wonderful deal!!! I bought mine right away and cant wait to take my family.

Thank you Caitlin. One more question for ya though :) Does it have to be the same family members each time or can I bring random people?

Bryn D.

I talked to MOSH yesterday and they said we could upgrade from the $30 family of 4 plus 1 person to the family of 6 membership package when you bring in the groupon coupon for $10.
Hope that helps.

Kristin M- Your welcome, and you can bring different people each time as long as it’s only 5 people.

Caitlin, MOSH

Awesome. Thanks again Caitlin!

Amanda J.

Groupon FAQ

What is a Family Plus Membership?
Q
Can you explain the family plus package? When you activate that membership do you then list four people and ONLY those four, including yourself, can get in free during the year? Or can you swap out family members or even friends each time?
A- No. Only the Primary will be listed and the membership includes: 2 adults 2 kids and 1 free guest that can be an adult or child. The adults and children can be switched out for different guests as long as they are considered an adult or child under 18.

Parking?
Q
Is parking included? For example if you buy an Orlando Science Center membership parking is included. Would this membership also allow for the same benefits?
A-Yes. Parking in the MOSH lot behind our building is free.

When can I activate my membership?
Q
What does “activation” mean? Do I have to visit the museum or can I activate it some other way? We don’t live near the museum.
or
Q- When can you begin using your membership? I keep reading that you cannot use it till the campaign is complete. How do you know when the campaign is complete?
A- The end of the campaign is when the timer runs our for guests to buy on Groupon. So you may redeem your membership on monday with your printed copy at the front desk or by mailing your printed copy of your coupon to MOSH.

Where is my Email?
Q
I purchased the family pass for MOSH as a gift. I selected that I would print out the info myself and the info stated that an email would be sent to the email provided. It is still showing that the status is processing and no email has been sent to my account.
A- Please send an email to support@groupon.com and they will be able to get the bottom of it for you.

Can we Upgrade?
Q
May we upgrade our family plus membership? And for how much?
A- Yes. Family Plus memberships may be upgraded to a Deluxe family package (2 adults, 4 kids, 2 guests) for just an additional $10 that can be paid when redeeming your Groupon at the front desk at MOSH.

Planetarium passes?
Q
How does the Planetarium work?
A- The planetarium is free of charge until August 23rd. The planetarium will be closed for 2 months and re-open October 23rd. Five free passes will be mailed with your card to preview the planetarium when it re-opens. Show passes will be half off the regular planetarium price of $5 after October 23rd.

I can mail my Groupon?
Q
I’m told I can’t redeem my group over the phone but I live out of the city, what can I do?
A- Groupons can be mailed. All that is required is the printed copy of you groupon from your email, the address you with to have your cards mailed to and have the primary name selected that will show on your cards.

More than one primary?
Q
Can I have more than one name listed on my membership cards?
A- Due to our membership system we can only accept one last name on the membership.
Multiple first names are aloud. Example: Tim & Kathy Smith (Not Tim Smith and Kathy Jones)

Can other people use my membership?
A
See “What is a Family Plus Membership” answer

Hope this answers most everyones comments and more.

Amanda, MOSH
For more question call (904) 396-6674 ext 210 and a representative will assist you.
If phone lines are busy please try calling again at a later time.

Christopher J.

After I purchased the Groupon, the order confirmation stated an expiration date of November 2010. Is this correct or is this a true 1 year membership?

Amanda J.

The expiration date of the deal is November 1,2010. You must come into MOSH to redeem your groupon by November 1,2010. The date you do redeem your groupon will be the date it expires the following year.

Caitlin, MOSH

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