Questions and Answers
Does this have to be used to buy a box or can I get honey and coffee and other stuff?
Thanks!
Teresa
Teresa, the additional items are available for weekly or bi-weekly members but not a part of todays deal.
Which size box will I get with this deal?
Steven, the deal is for a Small box.
I would REALLY like to participate in this Groupon, and although the Groupon ad states that you will deliver within a 60 mile radius, your website, ga.naturesgardendelivered.com, rejects my address as being within the 60 miles. According to Google maps, I live 43 miles from your location. Will you honor what is stated on the Groupon ad?
Look’s like a delicious deal! Is this or a one time delivery, or weekly at $19?
I LOVE this company! I have been getting my produce delivered weekly for about 4 months and am always happy with my small box. Can I get this deal as a member?
I’d like to get in on this deal, but I can’t figure out where or how to choose the type of box. For example, I would like an ‘all veggie’ box.
Is this for one box or is the price for one month of service?
It is for one box. Price for a month of service depends on box size and weekly or every other week.
Susan, we’d be happy to deliver a box to you. Let us know what zip code you’re in and we will go ahead and activate it so that you can get set up on the website.
I would like to try this service as a small box and drop down to the tiny box after. Do I just sign up as a small box member and then change it after delivery? How do you know I have the Groupon?
Cynthia, the deal is for a one time delivery at the reduced cost of $19. The regular Small box price is $39 and change depending on what county you’re in. The service can be set up so that you receive weekly or every other week deliveries. We also have a Tiny box that is $28 which is designed for 1-2 people.
Current members can still redeem the groupon for a one time offer.
Lori, you choose your box type when you fill out your info on the website. After you hit ‘Sign Up’ you will find the drop down for it.
Melissa, you can change your box size to a Tiny after receiving the Small box. You can let us know you about your Groupon during the 3rd step of the sign up process in which it ask ‘how did you hear about us’. Once you receive your Groupon you will also want to let us know your Groupon Code by calling us or emailing us.
Can I use this Groupon later on in January? I will be away until the 15th.
How do you place your order for the one-time groupon? The sign-up page on the website appears to require you to select weekly or bi-monthly service.
Hi Groupies-
So glad you are excited about today’s deal! Just a little reminder that you must wait until tomorrow to start placing your orders (you will use your Groupon ID #) and you have until June 30, 2010 to use it.
Stephanie- Groupon
Carmen, you can disregard the weekly or bi-weekly drop down. Just let us know that you have a Groupon during the ‘how did you hear about us’ part of the sign up process and we will know that you are only interested in this one time offer.
So Excited to try this Groupon! You may have a new member after this!
I have the same issue as Susan G regarding the delivery area. According to Google Maps or MapQuest, I’m approximately 38 miles from your location. I would love to participate to try this program.
Hi,
The description page says that you can substitute items. Does this apply for the Groupon offer?
Thanks
Cindy, we would be happy to deliver to your area. Again just let us know what zip code you are in and we will be sure to activate it so that you can get started with the sign up process.
This is posted on yr website under pasta: Can this be delivered with my order at no extra cost?
(L) VIA ELISA – 1ea $0.00 – Passionately Perfect Tomato Sauce (16 oz)
Made from exquisite Italian plum tomatoes, extra virgin olive oil, sautéed carrots and celery, this sauce will charm you with its simplicity and beguile you with dreamy thoughts of Italy.
Dianna, great question. You can make substitutions to your box after your order has been created in the system. New orders are created on Saturday mornings before noon and we will send all of our Active members an email letting you know that you have a order in the system. We will need your Groupon Code/ID before your account will become active. You can tell us your Groupon Code by calling us, emailing us or logging into your account (username is your full email address) and clicking on the ‘Subscription Info’ link on your left screen. From that next page you will see a ‘Landmark’ box for notes or special delivery instructions. It would be fine to paste your Groupon Code/ID into this field too.
Nikita, the pasta sauce is actually $6.99 and was just an oversight. The additional items are available for weekly or bi-weekly members but not a part of todays deal.
Hi Michael. I’m currently having the same problem like Susan G above. I live 43 miles from your location also but your website rejects my address as being within the 60 miles. I’ve used Yahoo Maps to verify the mileage. My zip is 30252.
I’m very interested in trying out your service since we buy organic fruits/vegetables weekly :)
Jack, I have activated the zip code 30252 so you should be able to begin the sign up process. When you get to the part of the sign up process that ask ‘How did you hear of us?’ you can mention Groupon and also paste your Groupon Code/ID in the same field.
Can you please, please deliver to 30248? Thanks!!
I am also having trouble with my zip code – 30185, which is within the 60 miles.
Thanks!
Corey, we’d be glad to deliver a box to locust Grove as a part of the Groupon one time offer however if you want to continue as a member we would need to arrange to set up a Co-op with a minimum box order.
i cant seem to edit billing and shipping i do not want in any way to have my order ever sent to my billing address its a total inconvience if that happensneed sipping to my home address!!!!!!!!!!!!!!!!!!!!
Amy, I have activated the zip code 30185 so you should be able to begin the sign up process. When you get to the part of the sign up process that ask ‘How did you hear of us?’ you can mention Groupon and also paste your Groupon Code/ID in the same field.
Billing and Shipping address data can be edited on our website. When you login to your account (username is your full email address) just click on ‘Personal Info’ found on your left screen to edit your billing address and click on ‘Subscription Info’ to update your Delivery address. You can call us too and we’d be glad to help 770-441-9976
Hey. Where’s the source of your produce? Are you using local GA farms?
I just purchased the Groupon on the Groupon site.
Do I also have to sign up on the NG site to inform you what I want? What about payment information?
Marisa, we source our produce from many different growers/producers on any given week depending on availability. Some of the produce comes from Georgia, for example we often buy lettuce form BJs farm up in Athens and Berrys from Miles Berry Farm in Baxley, Ga. Many of our greens come from southern Georgia as well as growers in the Carolinas. Most of our citrus comes from Florida as it is more native to that region. However, we also offer items such as bananas, mangoes, kiwis, avocadoes, etc which we typically buy from a distributor. We are always happy to let you know where your produce is specifically sourced but again it changes on any given week.
How do I pick the produce I want?
Chad, you will need to sign up on our website so that we can schedule your delivery. It will not be necessary to provide payment info unless you plan to continue as a regular member. We will however need your Groupon Code/ID which can be found on your actual Groupon that will be sent to you via email.
Diane, we publish the new menus each week on Saturday morning and we will send all of our active members a email letting you know that you have a order in the system. You can sign up on our website and we will then schedule your delivery. We will also need your Groupon Code/ID which can be found on your actual Groupon that will be sent to you via email.
Once you have a order in the system you can make changes to your box if you need to. The email that we send out on Saturday morning explains how to make changes to your box. You can also call our office at any point and we’d be glad to help. 770-441-9976
So many questions! Thanks for your attentive responses Michael K.! I can’t wait to try it out :)
Hey Michael,
So I got too excited and ordered my box today even though the Groupon says I have to do it tomorrow. Is that ok? I used my code and everything when signing up. :)
hey does anyone know how the referral system works? I am trying to refer my mom to this deal.
Bonnie, good talking with you. Please let us know if you have any other questions between now and next week.
Hi Kevin- If you go to the top of the page and click on “Refer Friends, Get $10” you will get a unique referral link which you can email to your mom. If she uses your link to purchase today’s deal then you should get the credit within 48 hours.
Hope this helps!
Stephanie- Groupon
Hello, your website site says that I am out of your delivery area :( but I’m only 52.2 miles out and it says that you guys should be delivering to a 60 mile radius. Is there anyway I can still order?
Cassandra, what zip code are you in? We’d be happy to deliver you a box as a part of the one time Groupon offer but would need to look into setting up a Co-op in your area if you decide that you would like to continue receiving boxes.
Can you please add zip code 30265? We are less than 60 miles too. Thanks and I look foward to giving this a try.
My zip code is 30121
…and yes I would definitely be interested in a monthly order. We just moved and are alot farther from the organic grocer we bought our groceries from. This would truly be an answer to prayer.
Cassandra, I have activated your zip code so you should be able to begin the sign up process. When you get to the part of the sign up process that ask ‘How did you hear of us?’ you can mention Groupon and also paste your Groupon Code/ID in the same field.
Andrea, I have activated your zip code 30265 so you should be able to begin the sign up process. When you get to the part of the sign up process that ask ‘How did you hear of us?’ you can mention Groupon and also paste your Groupon Code/ID in the same field.
We’d be happy to deliver you a box as a part of the one time Groupon offer but would need to look into setting up a Co-op in your area if you decide that you would like to continue receiving boxes.
Michael K,
I am at 30680.
Thanks. Susan
Susan, I have activated your zip code 30680 so you should be able to begin the sign up process. When you get to the part of the sign up process that ask ‘How did you hear of us?’ you can mention Groupon and also paste your Groupon Code/ID in the same field. Let us know if you have any questions about anything and we’d be glad to help.
Hello..I am trying to get simple instructions on how to redeem this groupon. I have tried and have found it difficult and confusing.
Hi Sheryl- Sorry to hear you’re having a difficult time! I am going to do my best to walk you through it, otherwise you can call Nature’s Garden directly (770) 441-9976 and they will be happy to walk you through it.
1. Use this link to access the “sign-up” page: http://ga.naturesgardendelivered.com/sign-up-zip-check.php
2. Enter in your zip code (where you want your box delivered).
3. Select mixed, fruit or veggie’s from drop down menu.
4. Change box size to small.
5. Disregard the frequency box (Nature’s Garden will know you are a one-time Groupon customer).
6. Select when you would like to start.
7. Enter in a name for your subscription (ex: Stephanie’s box).
8. Hit next.
9. Enter in your address information and check that you agree with their terms and conditions.
10. Hit next.
11. Fill out your personal details (make sure to make a note of the email address you use and your password in case you want to log-in again later).
12. In the “how did you hear of us box” enter in Groupon and your Groupon ID number (from the Groupon you purchased).
13. Hit next.
14. For payment information, check the box that says “same as delivery address” and then enter in your name for “name on card” (you can leave all of the other fields blank).
15. Hit next.
16. Then you will be prompted to click submit and you will be able to customize your box in the preferences section.
If you want to hop in there and make any changes (ex: if you decide to continue the service, make changes to your box) then just use your email address and password to log-in on their site.
Nature’s Garden will contact you to schedule your delivery (via email or telephone). They are working hard to get everyone’s orders scheduled promptly, but please be patient.
If you are still having trouble, give them a call (770) 441-9976 and they will be happy to help you create an account.
Stephanie- Groupon
Your website is horrendous! I’ve wasted 15 minutes trying to order and still don’t know how it works. I am a pretty savvy user of internet. Tried to call the number but no answer. I don’t know if the savings is worth the time wasted. Wonder how the service is!!!!
Hi Hae-Oak- I apologize that you are having problems placing your order. If you followed my step by step instructions above then you should be all set and Nature’s Garden will contact you to confirm your order. If you were unable to sign-up using the above instructions then I would strongly suggest that you reach back out to Nature’s Garden. They are super helpful and I know they have been working hard to help out other Groupies!
Sorry about your troubles and wasted time!
Stephanie- Groupon
I did not read the instructions until after I tried to put in the order I already registered and put all the info, apparently not correctly since the instruction did not come with the groupon. Should have given instructions with the Groupon info.
I called the company three times and left one message. Since I am already done with the process of signing up and show as inactive account, do you know what needs to be done to get the box delivered? I can’t restart because I already have my email and password set up.
Hae-Oak- I am not sure what else needs to be done since I don’t know what information you have already completed. Shoot me an email stephanie@groupon.com with your contact information and Groupon ID number and I’ll put you in direct contact with Michael of Nature’s Garden Delivered.
Stephanie- Groupon
I am having the worst time redeeming this. I’ve called several times and can’t get an answer. My order is in their system, but not active. Worse, it’s showing 2 subscriptions, and when I try to remove one I get a mySQL database error. I emailed them and hopefully they’ll respond. I assume once I get the service I’ll be happy, but this wasn’t an easy redemption process.
I’ve had nothing but the most amazing service from this company. Signing up was a breeze, without any step-by-step instructions needed, and they even altered their delivery route yesterday so that I could get my box by 5pm (I’m having it delivered to work). Both times I’ve called I’ve gotten a super-helpful person on the phone right away. I’m definitely going to subscribe!
Yeah – I’m sure I’ll love it once it gets going, but right now I get the following error when I try to ask my subscription -
“You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘s Fruit Box’’ at line 1”
Received my box of mixed fruit and veggies today, as scheduled, and everything looks wonderful! This was a great deal and I am definitely thinking about subscribing to their service.
Great instructions to navigate the Nature’s Garden website and sign-up, Stephanie. Thank you. I just wasn’t sure how to handle the credit card info since it wasn’t necessary. It never occurred to me to simply leave it blank! I’m looking forward to this little box of goodies and hopefully will become a member of Nature’s Garden soon!
I found the signup to be a breeze so not sure why others are having such difficulty. I received my order confirmation email the Saturday after I placed my order and was able to substitute three items I did not care for. My box arrived 3 days later and I came home to fresh fruit and veggies – how wonderful. It’s a great service and wonderful produce – am definitely subscribing full time.
Great instructions Stephanie. Ordering was very smooth and I can’t wait for the order to come in. It’s was awesome to be able to change your preferences too!
Hi Groupies!
So glad that my step-by-step instructions helped you all out and you are enjoying your produce from Nature’s Garden! Hopefully, we were able to help you find a great service that you can use all the time :)
Stephanie- Groupon
Love love love this deal. Received my mixed box today, as promised. Everything in it was just BEAUTIFUL. They even staggered the ripeness of the bananas so some are ready to eat today and tomorrow and the remainders will ripen shortly there after. Can’t wait to sign up for regular delivery with Nature’s Garden!
Got my fruit box this week and it’s great, exactly as promised. I love this deal!
I just received my all veggies box. Beautiful and very nice quility. I’m sold!
Robert, we have a warehouse that we use to pack produce but don’t actually have a storefront and aren’t really setup to accommodate much foot traffic. At this point we are just offering home or office delivery.