Questions and Answers
Does this offer also include free access to the Spa?
What if i wish to stay 2 consecutive days? Can I purchase 2 groupons for my entire stay?
What is an Executive Room? When I do a search on their website for dates in December, I’m getting a $99 rate so the Executive Room must be a higher tier????
it looks like one night on October 10th would be permitted. yes?
is there a minimum length of stay? some places require 2 day min stay
What is there worth doing in Nashua!?! If you ask anyone most say it’s close to Boston! Nice if you need to be there questionalble if your looking for a getaway…
Can I get 2 groupon deals for a 2 night stay?
I’d also like to know about multiple nights.
And, on the website it states it’s a “pet friendly” hotel – would 2 dogs be allowed to come along? Additional fee?
We have combined a trip to the drive-in movie theater in Milford (which is about a half hour away) with an overnight stay in Nashua. The kids loved it! Also, there is a pretty built up commercial area with malls and restaurants on route 3 that should give you some options, as well.
When are answerers given for above comments? Many are the same questions I have.
The pet fee is a flat rate!
Each GroupOn is for a one night stay, thus purchasing 2 GroupOn tickets would be for two nights…and so on.
I just talked to Claude at the hotel and he stated that we can combine groupons for consecutive night stays.
what does the dinner for two include and what is an executive room?
We have to wait until tomorrow to use the groupon, but do we have to wait until tomorrow in order to make reservations?
We have 3 kids and the room said up to 4 people does anyone know if you can have 5 in a room because 3 are kids
Hello GROUPONERS: Here are some answers from above , btw, email me directly other ? – Steve.Lambert@radisson.com:
1. BIG GYM area is free yes, SPA treatments you have to book and pay seperate.
2. You can stay multiple nights sure, just buy how many you want and call Claude @ the hotel to book.
3. An Executive Room is our Standard room type, plenty available….
4. No minimum Length of Stay.
5. Tons to do in Nashua from Shop, Bud factory tour, great downtown –
6. We do take dogs under 30#
7. Dinner is : One appetizer, two entrees and two desserts. Read the print – tax tip and alcohol excl.
8. you can reserve your room now…
9. Yes you can bring your 3 kids…
thanks steve for all your info!
How do I book the hotel? How do I verify that the nights that I want are available?
YOu call the hotel to book after buying your Groupon code…
call and ask for Claude.
Would I be able to book a room for tomorrow night since it is so soon?
We have rooms, just call to book, ask for Patricia or Claude!
Ooooooh, the lovely and exotic Nashua! Go on, git you one!
I printed my Groupon but it says I have to wait until tomorrow to use it. Steve says we can book now. Who is correct?
How long does it take to process, I am currently get “Your order is currently being processed.”
Thanks
Jim
We prefer you call the hotel ( patiently) today if you can also, we are getting a great response and are equipped to take your reservations. PLEASE NOTE you need to bring your GROUPON booking after you buy it to the hotel with you & Tax/TIP/Alcohol is not included like any other Groupon offer…
Thanks guys!
Michael G – You can come fly at SkyVenture NH! We are New Englands only indoor skydiving facility. We are just 1/2 mile away. The Radisson is a fantastic hotel and the food is great!
Hi, I called the hotel to check dates (8/16-19); but was told I can’t make the reservation until tomorrow. How can I be sure the dates are still available after I buy the groupon?
Thanks!
hi, JUMBO STEVE here………..i work4BA(BritishAirways)in FRA-Germany and will b tvl LHR-BOS between 12-21sep2010. I will be on my 50th HighSchool Class reunion in Hyannis, Mass during this period. (WOW 50yrs!!!!!) I will attempt2make a booking during this time, but so far, my schedule is not confirmed. I hope2b able2rtn a POSITIVE FEEDBACK then.
We r hoping that the “Indian Summer” weather will b noticeable.
$$
oops….that should read: what happens if I buy the Groupon today; and I call the hotel tomorrow and those dates are not available? Can I get a refund from Groupon?
I just phoned the hotel (patiently, as suggested) as was told: reservations under the groupon cannot be booked until tomorrow; they usually do not allow 4 people in the executive room for fire code reasons (the groupon clearly say otherwise); and they have no real answers to my questions until tomorrow (such as whether the groupon can be put toward a room other than the executive). I wanted to find some things out because we have visitors next week and I thought it would be a nice treat for all of us, in 2 rooms … when I explained this, and stated I checked availability and there is only one executive room for the night I want, I was first told “well there is one king bed and a sofa bed in the executive rooms” but in the next breath “we can’t book 4 due to the fire code”. I haven’t decided, but am not sure I will commit myself to the groupon today when I won’t know until tomorrow whether the 2nd room will work out.
HI guys: you dont have to call today, you can call anytime, we just didnt want you to wait until tomorrow if you wanted to. Again: have a great Friday and no rush, call us next week if you choose! you have til the end of the year to visit ;)
hi, yes with quite a few block out weekends in the fall and have to use by december what happens if we can’t get the dates we want. there is no doubt that most people are going to want saturday nights or weekends. if weekends are sold out by the time we call will you honor another weekend or are we stuck with weekdays? some of us cant pick a day/weekend to come up just yet as we have to check our schedules with our families /friends to pick a date. thanks!
YOU CAN book up to four per room! Make sure you are calling the hotel not 1800 Radisson guys!
I did call the hotel; spoke with Bridget.
Hi, We are 3 Adults and 2 kids ( since we are total of 5 ). Do you allow in 1 executive room?
Possible to just reserve online and then bring the groupon on the date of your reservation? Would make it a LOT easier for you at the hotel.
@Carol, groupon is really good at refunding the price of the groupon if you were unable to use it because of problems with the company being able to provide you available dates. Also, the executive room seems to be their main rooms, which means out of their 336 rooms, at least 150-250 of those are going to be available with this deal. So, even if they sell 5000 of these groupons, have 150 rooms available, it would only take 33 days for all of them to be used up. Now, there’s 19 weekends left in the year. Which means there’s total of 38 weekend days you can select from. Even with the few blackout days they have, there would be more then enough days. I also doubt they are going to sell quite that many. =P
Sorry, totally confused, so can we call today to make a reservation?
How long does it take to process…It says order being processed??
Jerome – You can call today, just make sure to call the hotel and not the Radisson reservation line. (603) 888- 9970
constance – It usually takes up to 24 hours to process. You should receive an email when it’s done. However, you can go ahead and make a reservation regardless of whether or not it’s processing.
I have a 70lb dog, can he stay in my room? What is the pet fee? Is this different from the pet vacation package?
The weekends are getting booked fast! The weekend for August 21st is already booked.
Amber: No Bridget here my friend!
Victoria, send me an email about your little 70lb Benji!
What is your email address?
Steve,
How many executive rooms do you have? You said there are plenty. However none of the dates I called has any available. Online reservation does show rooms available. I hope this deal is not for weekday only.
Yeah I made the mistake of getting two. Wanted to book a nice getaway for my husband and myself. There are NO rooms available for the night of August 21st FYI. They would not allow me to pay for an upgrade to whatever room was available so I just shelled out $109 for a room. So now instead of $150 I’ve spent $259 and only get one free dinner. I was crying on the phone. Not too happy right now… :-(
PS: I realize I should have called ahead to see if the dates were available, but I really thought I’d be able to pay for an upgrade as well…
I want to use mine tonight. How long does it take to process?
Update: Thanks to an above comment I realized I could return my second Groupon. Still no free dinner but oh well.
To Steve/Radisson — I am still excited about our stay. A suggestion though – perhaps next time you should enlist some extra phone support. I was disconnected the first time (after being on hold) and the second woman I spoke too sounded as if she had just rolled out of bed and really didn’t want to be talking to me. I’m sure this is a challenge of a day but tell your people to cheer up! You can tell a lot from a voice on a phone.
1. I have rooms open 8/21 guys, call Claude direct at 603-579-3259 : he is our Director of reservations. We do have rooms…Once you get the OK from group on that its processed, give Claude a buzz if you want to come this weekend. MY email is steve.lambert@radisson.com
I placed my order then cancelled it because I wanted 2 nights instead of 1. I then cancelled it again because it looked like I had 3 nights and rebooked the 2 nights…..now I’m really confused!!!! How do I know my cancellation really worked!!
Hi Amber, we dont have anyone who just came in, make sure you are calling 603-888-9970 we are excited by all our calls, not sure where you dialed. Lisa O. Please email Claude for your reservation questiosn, not sure what you are reading online but its a call direct ressie only. He can be emailed at Claude.raymond@nashuaradisson.com
See you all soon!
Just got a room for 9/24. Remember, when you’re making a reservation, it’s easier to get one further out. Dates this month are already likely to be booked just from normal hotel reservations. Add on all the earlybirds that already called today and the likelyhood is that they will be booked. Just remember, you have till Dec 30th, so plenty of time.
Steve, you should tell your help they’re getting overtime. Might cheer them up a bit more. =P I feel bad about the amount of phone calls they must be taking.
Jackson, it’s available weekdays and weekends, only exceptions are those dates listed.
Lisa, are you talking about orders for the groupon deal itself or for a hotel reservation?
I’m talking about the groupon deal and how long that takes to process. I just made reservations for tonight and I’m getting a little nervous that my order will not be processed in time.
By the way… Claude was great!
Hey Andrew, See you when you come in. My team at the hotel are cheered up, I am afraid folks are getting OMAHA central res instead of us sometimes as the lobby is lit up with the seven staff members answering calls! PS. Whats overtime? :)
I am interested in purchasing this deal however I have Many questions before I do so.
1. it states in the groupon rules that i can only buy one night for myself if I buy two I must give it as a gift as i can not use it for another night on the same weekend is this correct? if I do buy two can I use two totaly seperate weeks?
2. I called the hotel in Nashua at 1-603-888-9970 and no one answere after many rings, had to call the main number and checked on avaialbility for October 23 to the 24th and not available to use with the groupon however I tried for a room during the weekday and it was available it seems that this is not good on the weekend but only the weekday is this so?
Hi Sandy: I just emailed you your answers but I believe that Groupon will let you book consecutive nights for yourself not just one and have to gift it. I sent you contact information to book direct with us also. See you in October!
Just booked two consecutive nights in October. So excited about this deal! Thanks!
See you when the leaves change Cassie!
how long do I have to wait to print the Groupon? I need to go to work and still haven’t received a confirmation.
Is it true that the free dinner for two is only good for the first night booked? OR is that good for each separate reservation made?
Each Groupon certificate you buy comes with the dinner deal. Buy 3 nights , and you get the dinner each night….see you soon!
When I tried to print my Groupon, it told me not to call today because it won’t work. Steve R., is that true? Also, can I book online and then use the Groupon when I get ther?
Mara: if your reservation is for a future date you can call or email now, Please do not book online as there may be confusion or incorrect availability as this deal is so Juicy and Hot we prefer you call the Castle directly…6038889970
See you when you visit!
Steve
is there a place i can view the dinner menu? is there a fish or vegetarian option???
Got some great service from Patana!!! Thank you — didn’t get the king guest, but whatever — when you treat me nice, you can feed me excrement and I won’t complain. By the way, groupees thanks for being proactive on this thing so I knew what numbers to call and how to navigate (Steve and Groupon, thanks for monitoring the string of discussion — I know from past deals discussion strings, I’ve been relieved that I didn’t invest in the product. Kudos.)
Just booked my night in Oct. Very excited. Do I need to make a reservation for the restaurant as well?
Hey Susan: we love seafood and vegetarian and can do some creative items to order! Hey Myrna, I will make sure Patana sees these kudos…we love our Groupon and Twitter friends when they come in and put a face to a SN!
How late is the restaurant open until. Myself and a group of people were looking to get rooms for after a wedding reception and were curious how late the restaurant stayed open until.
Are there only certain menu choices that you can have or is it ANY entree on the menu and if your choice goes over the 73.00 can you pay the difference in cash?
just made my reservation for sept. by far the best deal i have seen on this website so far…and sami i asked about the restaurant and no reservations are needed
Hi Steve!! Bet you never imagined this response!!! Would we be able to upgrade to the concierge floor? Also, do oyu offer discout passes to Canobie?
Hello June, Justin and Stacie: Restaurant and Pub have the same menus and they are open until 10…Email me re: requests for upgrade etc. and I will also see if my team can secure a Canobie Lake Discount…we send a ton of visitors over and dont forget SkyVenture indoor Sky Diving next to us…They have deals for our guests :O)!
We have a stack of discounts for Canobie Lake coupons…
Thanks Justin!
Just called and spoke to Claude, he is the best! Very pleasant and although I was not able to get a King size for the August 21st, I was able to get the double. Nonetheless, I got the dates that I really wanted.
Hi Steve, I just went to print my groupon and a window popped up telling me I can’t use it until tomorrow b/c you guys are so busy. Is this true or should I call Claude?
Heather call Claude. He will make the reservation for you. He’s great!
Heather call Claude direct at 603-579-3259
I just made my reservation with Claude, he was very kind,courteous and efficient, able to answer all of my questions easily. I picked a few dates and I was able to get my second choice. As long as you’re a little flexible you will be able to find a date that will work for you. For a saving of $168.00 how can anyone complain!
I’m surprising my husband with an overnight getaway from the kids and the dog! As much as I love them this deal was too good not to purchase for some alone time with my hubby!We couldnt agree with you more: Claude is a Groupon Rocker!
hi again….JUMBO $TEVE here
tk$ 2 SteveLambert yr cmt(s) section i immed called the htl fon#u published. (instead of the 1-800 #)
talked2Jen(Jenny)4awhile&found out all the dates i planned,
(1st-2d-3d choice) i got the 1st & the best4me. So instead of drivin immed down2HYA, i just pop ovr2NH, hv a good meal&nite stop,givin me a good rest after my flt FRA-LHR-BOS.
We r lookin fwd2this vacation & im gonna make sure that when i fly in2 USA, im gonna stock up on these “GOODIE$”
rgds
$$
This is Claude! We appreciate all the production and look forward to you all coming to our castle!
We appreciate your patience during this process!
with over 2000 bought, what’s the odds a room will be availabe by dec
Actually, the odds are pretty good since the hotel has over 300 rooms and there are four and a half months until the groupon expires and only a few blackout dates.
We made our reservations not that long ago and had no problem at all.
Jennifer- who did you speak with to make your reservation? I just tried calling but got no where but transferred back to the automated directory.
I called after 5pm so I understand if I was unable to get Claude but who else can I speak with to make a reservation because I want to make sure the date I’m looking at is available.I called 603-888-9970 and received fabulous service. Booked the weekend night I wanted without a problem, They couldn’t have been nicer.
I am not sure because I did purchaced for two coupons and I can’t print them. If I do reservation How do I know that everything is all right?
I’ve been waiting over four hours to get my coupon. Does this seem right? Is anyone else having this problem? I’m not sure if I should try and go back and buy another coupon at this point. Thanks to anyone who can offer some advice!
Just made a reservation for tomorrow with great success-
I called 603-888-9970
I pressed option 1 to make a new reservation
I was put through to a call center.
I asked to be put through to the front desk.
I then waited only 1 minute on hold
I then spoke with Katie, a very pleasant and helpful person.
They do not ask for a Groupon coupon # you just need to bring it with you when you go.
It took a little while for them to process my credit card they are probably very busy. It should tell you if it is still processing. Just called and made my reservations for a weekend in Sept. It was very easy and they were very nice. Only place I could find an updated menu for Granite Bistro was on restaurant.com. If you google Granite Bistro the old Sheraton menu comes up.
Just called 5 minutes ago and had no problem. The woman on the phone was very accommodating. I was able to get a room with a king bed the last weekend in October.
Katie is great and Claude, Patricia and others are going to be @ the helm in AM. GUYS – aim towards November and December too. If you want New Years eve – send me an email and Ill let a few in!
Hi, I’m livin’ in Germany and I only have a german Mastercard.
I bought the groupon radisson deal with my card choosing a random country. I hope it will work! I would love to be in that hotel!
It is great how informative and helpful everyone is on this discussion panel, and clearly Claude and others at Radisson are willing to make these reservations, and this is a great deal. Also cool that Steve answers all the questions, even when it gets redundant. But no one is answering the questions about response time from Groupon. My purchase “is being processed”… and has been since about noon today (it is now 8:30 p.m.). This is my first Groupon purchase – can anyone confirm that you get something from Groupon that you can actually print and take to Radisson?
Thanks so much! This skeptical buyer will refer lots of friends if this really works out!
Amy – I bought this groupon and received email that “purchase confirmed.” Once you open that email there is a link to print the groupon.
Bought todays Groupon as an Anniversary gift for my son & wife around 5:00PM. Was told I would receive an OK to print the Gift Card when the charge was confirmed. It is now almost 10:00PM. When am I going to hear back?Mona Labrecque
Thanks Stella – good to know that this is what happens… I was hoping someone would confirm that a printable copy ever is presented…. but I still have not gotten such an email.
how many people have to buy a groupon so that it is acceptable?
Its safe to say we have November and December weekends open and midweek fall days….if you want New Years then email me and I will hook you up!
Steve
To everyone who keeps asking when they will get their groupon/when it will not be “in process”: Your deal does not go through until it actually closes—so look at the “time left” on the Groupon main page…your payment will be processed the next day.
And to the hotel staff: Thank you so much—I called and talk to two people, both of whom were very helpful and very friendly. I appreciate the service, and am looking forward to my visit!
why does the phone message say to call after 6am centrilll time ?? i live in mass and dont want to call out of state to book my room
Steve, that’s just the time zone they chose! 6am central time is 8am eastern time. So if you’re in Mass then you can call after 8am!
Good morning Grouponers! We are sold out weekends in October as of this am, but I have a huge announcement – I am extending your usage availability you maynow use it for a year from today…..more nights to choose from…Steve
so I should not be concerned if I haven’t received anything to print yet?
steve is it true the groupon can be used up until december 2011, exp still says dec 2010?
oops just reread looks like it is extended until aug 14 of 2011?
YES its all true, I have extended them due to the overwhelming demand….this way you can pick a date etc. and get to our Castle when its good for you!
yaaaa.. I wanted to buy as a gift and give for christmas . thanks. have a good day.
USE them by December 2011!!!! Thats more than a year extended! email your individual ??? to me.
GIFT IT AWAY, no problem.
I bought my groupon about 12 hours ago and I still see that it’s ‘being processed’. I’m a first time buyer, how long does this usually take?
The expiration date is Dec 2010, if I give this for a gift will the Radisson allow reservations past this date…up to a year? Should my guests have a code or something that reflects this?
I made a reservation yesterday for tonight and have still not received a confirmation via email.
Can someone please send it to me? -
Melissa Maddock
beddingtreasures@yahoo.com
Hi Marie: the extenstion until 12/2011 is our perogative , we are accepting reservations for GROUPON all the way until that date, you may save this or email patricia.martin@nashuaradisson.com if you want to get a personal email back stating its good til then> Melissa: I will ask Claude to send you confirmation to the email you left.
See you soon!
Good news, Just spoke to Groupon and they are changing the details on our offer so it reads, GOOD UNTIL 12/30/2011 clearing it up for all…If you reserved now and want to move your stay into next year, just call Claude or Patricia and ask to move your res…
Melissa I actually spoke to your husband! You are all set for coming in tonight!
I want to buy 4 of these as gifts but haven’t decided as of yet exactly who I will give them to. Can I buy 4 in my name and transfer them later.
We will want to transfer ownership to they all can be used at the same time
Yes, that is fine -as long as they have the groupon ticket when they check in and you confirm them as gifts!
It says these are good until Dec, 2011, right? So we have 16 months to use these right?
Hello Anna: and yes we have plenty of availability from NOV into all of 2011. Book dates as far out as you want and we will see you then!
Hi guys: Just a note – you have accommodations for up to 4 guests however the dinner is two entrees, bring others if you wish and they will just pay seperate…Munga!
I cant access my groupon to make reservations for wed…please help
Meaghan: send me an email and Ill have someone book it @ the hotel, make sure you received your groupon code to provide us!
Hi Steve! i just called and made my reservation, however it wasent with claude will it still be valid?
thanks
Yes Meaghan!
Also I have gotten some questions about Radissons having all Sleep Number beds. We do not have them in everyroom and you are welcome to test one when you come through but please note that we have great bedding and beds and not everyroom has the SN Bed.
You’ll have a restful night irregardless!
See you soon.
hi steve,
one more question do you have availablity on new years eve or feb 21-23? is there any ski mountains close by?
Hello Meaghan: I will have some Groupon rooms open for New Years, email me seperately, Nashoba is not far from here and I believe Jimminy Peak ( Sp?) is close. We have had some people stay who skiid (Sp? again) and stayed yes!
Valentines 2011 – Sure Groupon Stay then too…
How far in advance can I book a room with my Groupon?
Steve B
I am interested in canobie discounts also How do you get the discounts and where?
Leslie: send me an email once you get your Cert# and you can book up until 12/30/11 – hope thats far enough in advance because you’re ahead of the game !!!
Maria: Patricia ran out last night and got a bunch of discount coupons for Canobie Lake Park…email us and we will put aside 4 you….
OK – 2 hours left to tie up buying these, I would say some 8000 people made a great deal really great!
I purchased 2 groupons last night and am still being processed..am I doing something wrong? This is my first time and I made a reservation this morning and told the fellow it was a groupon deal, but I have no code yet. I’m confused.Help!!
Has anyone else had trouble paying for this deal with their debit/visa logo credit card?
I purchased 3 certificates and would like to give them as gifts, is there something special I need to do? or can I just give them out as is and let the recipients book their night?
can i buy more than 1 for myself
Hi I am having trouble paying for this with my debit card/mastercard …It still says Processing after a full day!!!
I hope the hotel and food is great, i am planning to take my wife there for our wedding anniversary. This is my first time using www.groupon.com.
I just checked MY Groupons to see if I was still being processed…I purchased last evening and now it says date purchased August 14….what’s that all about?
I made a reservation this morning for June 24th and 25th, and got a confirmation number, but now I see that these are dates that the groupon is not valid for. Does this effect my reservation?
Walter yes you can!
ALL: I do not know how the debit payments work but Groupon has email guest service / call so follow up, theyll respond to help you.
DENI: email me your date of arrival so we can without intruding, make sure your anniversary is great ( and many more ).
Steve,
I will call you directly, thank you for your time to respond to my inquiry.
This deal is great! I’m also planning for our anniversary – just booked it. Can’t wait!
The deal is closed now … yet still “your order is being processed”. Maybe they had so many orders it will be a while to process them all. I ordered almost 48 hours ago and it is still being processed. Anyone out there get a confirmation to print out yet? Anyone from Groupon have feedback on this? I am a first time buyer.
I purchased a few nights at the Radisson on the first day of the deal and I still have not received a confirmation e-mail, can you tell me what the proceedure is. I see from the discussion some people who purchased this deal after I have have already received their confirmation.
My bf booked for last night since it was our anniversary and unfortunately were very disappointed with our stay. I had initially planned on buying several nights but now I’m glad I didn’t. I spoke to a man at the front desk and am awaiting a call from Steve L. in the near future.
I don’t want to burst anyone’s bubble. Maybe you’ll have better luck than us.
Hi Everyone,
We have great news- due to the success of this deal, Radisson Castle has decided to extend the expiration date by one year. The new expiration date is December 30, 2011.
Unfortunately, this does result in a few additional blackout days for 2011. You will not be able to use your Groupon during the following dates:
February - 6-8, 15-16- 4-5, 10-11, 17-19, 23-24
March
April - 7, 16-17, 28-30- 18-21
May
June— 16-19, 23-25, 31
August— 1, 18-20
September— 1-3, 16-17, 22-24, 28-30
October— 14-15, 27-29
November— 2-6
If you have any questions, send an e-mail to support@groupon.com.
Enjoy your Groupon!
Regards,
Lindsay
Customer Support
Groupon
Hi Lindsay,
That’s great news, but can anyone please address the issue of the problem with the confirmations for those who have been waiting since Friday for their orders to be processed.? I have sent a message to support@groupon.com but feel a bit like I am in limbo on this. I am a first time grouper, 62 yrs. old and was feeling kind of “hip” for a little while. I don’t feel so “hip” at the moment.
Lisa S. Can you be more specific? Just curious what was up and what was wrong.
Sure susan,
The room itself was fine, although they were out of king rooms so we got 2 doubles. Not ideal but this was pretty last minute so no biggie.
We had dinner at the Granite Bistro which was severely understaffed and not prepared to handle the volume of customers. Everyone around us were very restless from all the waiting. I really didn’t enjoy the food. A thick layer of brown mustard on salmon? It didn’t mention mustard at all on the menu. We never got the rolls we asked for, or refills on our waters. We took our desserts back to the room and had been given the wrong ones. We were near the front of the restaurant and kept smelling cigarette smoke which ruined our appetites.
Aside from the food. Our room (6th floor) was adjoined to the one next to us. The people in that room were very loud and we could hear everything they were saying. This was at midnight. We called the front desk to complain and they sent someone up right away to speak with them, which was great. Then moments later the people in that room tried opening our adjoining door and succeeded! You can imagine how stunned we were that they would even try to do that and that the doors were not better secured.
We called the front desk again to tell them what just happened and the person who told them to quiet down came back and spoke with them again. Those people seemed to leave for a while but we were awoken again by 4am when they were going in and out of their door letting it slam each time. Not to mention they were actually not being loud anymore but we could still hear everything they were saying (and doing) which unfortunately for us was being able to hear in detail them being “intimate”. Not fun!
We honestly felt like we were in the same room as them. No privacy. We had the worst night’s sleep.
We are just disappointed. We jumped on the chance at this great deal and were able to take advantage of it for our anniversary and I wish we had just stayed home.
I spoke with a front desk agent this morning as we were leaving and explained the situation. He was very nice but was not able to help us but said he would have the GM Steve give me a call. I hope to hear from him.
I can’t speak for anyone else. This was just our experience. I hope everyone else has better luck!!
I had a feeling that the Restaurant was going to be an issue.
Were you able to order from the entire menu and just pay the difference if it was over 73.00?
Or were you only able to choose from a limited menu?
I have been prossesing for two days??Any idea how long this takes?
Wow Lisa,
That sure doesn’t sound like fun. Do they allow smoking in the restaurant and lobby? Yuck.
People can be so rude, sorry you had a bad night.
Just wondering, was it clean?
Maybe they will improve things as time goes by, I hope.
Don’t know when I’ll use mine but I hope I have a better experience.
OMG, that sounds awful. I also purchased a deal for my anniversary and am having a slight panic attack. I have not booked yet and am rethinking. My husband and I haven’t gone away alone in years and I wanted this to be special. Can any one let me know if this was just a fluke or is this the norm?
Guys: I have already spoken to Lisa and am surprised this essay appeared, let me jump in here: 1. Smoking is not allowed in any lobby or public areas. 2. If you prefer not to have dinner in our restaurant then you may feel free to email me to use your stay for lunch or breakfast or a second night and skip the restaurant.
Mary: No panic attacks, we are the biggest hotel in New Hampshire and do have other groups in the hotel @ some weekends, this was a Moose Convention weekend so therefore in the future, email and we can tell you what else is going on before you book. For example next weekend is weddings. Tonite we have 40 group on guests in and that means 80 on the package…No Moose in sight.
Thanks all, see you in the future:
Jennifer.Kavanagh@nashuaradisson.com is our front desk manager
and
Claude.raymond@nashuaradisson.com is our Reservations manager.
Last night we had 125 Groupon guests in and from our table visits and asks, they all had a great stay!
Again: if you want a custom trade for a second night or breakfast or lunch with your package: email and ask.
Steve
David: we impose a $250 smoking fee on all smokers who ignore the no smoking rule. I believe the person above saw folks outside smoking at the function entrance.
June, the menu is not limited with this package.
Actually Steve, you have not returned my call yet so I’m not sure if you’re confusing me with someone else. But i look forward to speaking with you soon.
Above you can see that i merely mentioned my disappointment with my stay. I did not go into detail until asked specifically to do so.
Also, I didn’t see any smoking going on inside the hotel. However, the smoke from outside seems to waft inside and make it into the dining room (or at least the front of it where we were seated).
I kinda assumed, but I should probably ask. I’m guessing the restaurant is able to handle food allergies? I’m likely going to go with something a little more plan, such as the salmon or steak, but just wanted to make sure it’d be cooked safely to prevent cross contamination.
Also, just wanted to say thanks to you Steve for answering all the questions. You and everyone else at Radisson seem to be trying everything you can to ensure the best visit possible. I just wish I had known you were going to extend the date for another year, as I would have definitely purchased a few more groupons. =P
I must say this Restaurant and Hotel is one of the best hotels I’ve stayed in. Five minutes from Downtown Nashua and a great Groupon Deal. Great rate and very, very clean. The rooms are extremely comfortable. Any hotel that uses “white” bed covers that would show off any dirt or stain is clearly demonstrating that they take cleanliness seriously and I challenge any other hotel to do the same….instead of dark, floral print bed spreads that are so dark you don’t know what’s on them. This hotel features a castle feel. The food here is outstanding. The staff will bend over backwards for you. We too were on our anniversary and wanting a great, unbelievable price in this economy!
They do use very comfortable Down Lite comforters that are just right. However, should you be allergic to Down you need only tell them that and they will change to an alternate to Down that will be ready for you upon your arrival. Great food and best nights sleep I’ve had in a long time. We did not hear neighbors btw.
This is my number1 pick for sure and I will return there as long as they have available rooms on my chosen arrival dates. Priced perfectly and six more groupon’s to gift out :)!
Not riding my motorcycle to jump in -
Sorry Lisa, our first nights had a guest named Lisa who stayed who I did talk to last night and I assumed it was you. If you left me a message in addition to that Lisa, then please email me as I have none waiting – steve.lambert@radisson.com and I will speak with you about your visit.
Hello Andrew: let us know your allergies and we will definitely work around it, most of our groups have one or two with Wheat, Pine nut and dietary restrictions. The restaurant and Banquet chef are one in the same and he is experienced in coming up with other alternatives. I will work with you on the expiration of you GC and hopefully will have another GROUPON right after XMAS since this was such a hit.
Steve,
Left you a voicemail and an email, both with my cell phone number. Hope to hear from you soon.-Lisa S.
I will call you tomorrow Lisa and hope to see you on another groupon soon, thanks for leaving the message tonite.
I cant say enough about how much we loved this hotel. First, weneeded to change our resverations instead of with Groupon and were able to with out a problem or change in cost. We have used Groupon for vactions to book elsewhere and they were not consistent. At this castle there are 2 dining areas that are available for all guests. Loved the food, the drinks, the Spa, and especially the people! The staff was so wonderful and nice. The grounds are beautiful and clean and so was my room on 6 of course. A tip: gratuity is on the price of the meal and the waiter has to tell you what it would be…its worth it – clearly this hotel wants to be a hit with this although it was busy anyway!
Does any one knows if it owuld be possible to exchange dinner for 2 for lunch for 4 (2 adults and 2 kids)?
Yes Yelena, we would gladly do that for you, email me directly.
I purchased the coupon this Saturaday and Have not received coupon as of yet, however I did get an email stating the extension of the expiration date of this coupon so i am wondering since I haven’t received it yet will that extension be on the coupon? Also I may be interested in purchasing one more as I just learned I could use more than one for a second night so if there is any way possible to get another please advise.
Thanks, Sandy
Hi Steve,
My groupon codes finally came in and I have a reservation for Weds and Thurs night. I am coming with my kids and plan on going to canobie lake park..What are the chances of getting 3 coupons or discounts?
Mary, they are good – send Claude an email at claude.raymond@nashauradisson.com so we dont forget!
PS> just checked out a 40th anniversary party from last night who loved it and were 1st time Grouponers…theyll be on here later…
Can anyone tell me why I was charged $9 more per groupon than was advertised on this deal. I bought 2 nights at $75 and got charged $168.02. Just wondering?
M/M Carrillo – Thanks for staying – your kids dressed as Princess and Pirates made our day!
Excited about this. Great deal. See you soon.
Just found something new: we can award Grouponers w/ a thank you badge and I am starting too, if you see Claude, Jen, Patricia or others around say hello and we will jump on and award for Prizes!
Hi Everyone,
Sorry, but the first time I posted this it seems to have crossed out a few of these days. I’m not sure why, but I wanted to repost just in case that was confusing:
We have great news- due to the success of this deal, Radisson Castle has decided to extend the expiration date by one year. The new expiration date is December 30, 2011.
Unfortunately, this does result in a few additional blackout days for 2011. You will not be able to use your Groupon during the following dates:
February 6-8, 15-16
March 4-5, 10-11, 17-19, 23-24
April 7, 16-17, 28-30
May 18-21
June 16-19, 23-25, 31
August 1, 18-20
September 1-3, 16-17, 22-24, 28-30
October 14-15, 27-29
November 2-6
If you have any questions, send an e-mail to support@groupon.com.
Enjoy your Groupon!
Regards,
Lindsay
Customer Support
Groupon
how long does the groupon take to process? I purchased it on Friday and it still says it is processing. I want to use it next week. also why cant i get a customer service rep on the phone? I called, waited on hold for 10 minutes and then it said to leave a message. I also filled out a form to find out how long it takes to process and no reply yet.
Hello, If you wish to reserve a Friday night in September and October ( Except Columbus ) then send Claude.Raymond@nashuaradisson.com an email or call. We can still accommodate some Fridays in the fall folks!!!
Hellooooo, still waiting for this Groupon. Bought it on Friday!!
Hi
Just booked 2 nights. The second night is a groupon night. I am a little upset they said I would have to switch rooms, a little inconvenient. Also, I saw they said if you didn’t want to use the dinner deal you could get a second night? I was wondering how that worked.
Folks, after you buy your certificate, write your questions to
claude.raymond@nashuaradisson.com or me and not this board. We are not going to be able to get on this much longer and one up questions about your own reservation are better answered with a one up email!
Cheerio – see you soon!
I AM LOOKING TO PURCHASE ONE OF THESE DEALS. I CAN’T BELIEVE I MISSED OUT ON IT. IF YOU PURCHASED TOO MANY AND ARE LOOKING TO GET YOUR $75 BACK ON ONE, PLEASE CONTACT ME. MY HUSBAND AND I NEVER GET AWAY AND WOULD LOVE TO TAKE ADVANTAGE OF THIS GREAT DEAL THAT I MISSED OUT ON!
SELL ME YOUR GROUPON DEAL FOR THE NASHUA RADISSON. CONTACT ME @
RAMLEN@MSN.COM
THANK YOU!!!
Sell me your groupon too! I love that castle and went for 20 years with my husband. Its a friendly respite within a drive, if you bought it and would consider making money selling it to me, then I am interested.
Follow our twitter guys: We correspond frequently!
“RadissonNashua”
Just met TWO SISTERS ANTIQUES of MEDFORD MA, here on GROUPON. They suggested we have a GROUPON Weekend, we agree! Lets scheme a weekend in January or December even and have all GROUPONS IN!
We stayed last night. Room was nice but some truck kept backing up last night and it kept waking us up. We were on the 7th floor.
Dinner….where do I start. Maybe a one star restaurant. The table was rocky so we were moved to a new table. The manager filled our water glasses and there were big dirt pieces floating around so she brought us new water. 15 minutes to have someone come to our table. Food was warm, the server had to run down to the bar to get drinks which made for a long wait time. Desert had come from a box, ice cream looked like it had been left out and the refrozen, we had 3 scoops of soupy ice cream. I come from the hospitality industry and this was more than unacceptable.
Hi Steve or MaryAnne, Mgr. of Granite Bistro
Seems that the consensus here is the Granite Bistro is not at all up-to-par. What is the possibility that this issue will be taken care of in the very near future? Looks like this restaurant needs much improvement, but I can’t understand why this hasn’t happened sooner, since you have conferences staying there. I hope I will not be disappointed, because when I get a bad meal or hotel room, anywhere, the world knows about it.
Hey guys: we have had nearly 250 Group on dinners and read the above, I am sorry Maryanne did not get a chance to see you and as for the world knowing you have a stay at a ‘motel’ we trust they also know when it is great ! Make sure you look us up when you arrive, Maryann.vautour@nashuaradisson.com is Maryanne’s email for reservations guys and 603.888.9970 is her phone.
Laura, give her an email/shout as I am sure we will make it right and want to get info on your dinner!
Hey Steve
Didn’t quite understand that “motel” message, but based on the restaurant reviews, I’m sure you can see why I hope that there is much improvement; especially of the “dirt” floating in the water glasses. I would not have asked for the water to be replaced, I would have left the restaurant. That is too big of an issue to even place a food order. And when I have a great meal, I also tell everyone!
Maryann.vautour@nashuaradisson.com is poised for our guests, make sure if it is a special occasion or you wish to call ahead, you email her and give her a big hello!
See you soon!
Let me chime in – My wife and I celebrated our 50th anniversary last night, midweek because I am unemployed and avoid the crowds! this groupon deal is a lifesaver…we had dinner and it was delicious. I had the salmon and my wife had the flatiron steak. Our waitress Sharon was wonderful, and there is nothing for me to pick apart. I know taste is up to eachs own but we loved it so much we are coming back over thanksgiving. Please dont change a thing about this package and thank you very much for outstanding restaurant experience that we saw everyone enjoying. albeit, only about 50 people in there, not 150. A busy night may be different. Kudos to the manager who knew we were on our anniversary and had us blushing!
We bought a bunch of these “to die for” deals. I have already stayed sat. & Sun with my boyfriend and was so pleased. My sister and I checked in Tues and wed and we were welcomed like we were old friends. The team that runs the hotel are great!!! The food and service was fabulous! We had friends visit us at the hotel and so far have had the steak, the chicken, the pizza the ice cream, the chicken wings, bruschetta (to die for). No complaints. Well one complaint is that we don’t want to leave. So in fact we added another night, last minute. Thank you for the great deal and fantastic hospitality. The staff made us feel like we were the most important guests they ever had. We will be back soon can’t wait.
I had never visited the Bistro Grille , mainly because it never used to open on Sundays, and when it did, it was always difficult to secure a table. It is the perfect venue for family gatherings, and for a castle hotel has a contemporary menu. If I never went to Nashua, I would not be more impressed with their Hereford Rib roast. The Restaurant front is still as unassuming as ever, and the staff smiles, like most Nashua folks are hard working and endearing group! Being Canadian: – Tumblers seemed smaller than I remembered, though the wine glasses are still as generous as I remembered them. Slurp. One of their major features of course, is their Salmon – like a box of chocolates, you know what to expect, but there are always surprises. Someone had mentioned the dollop of Mustard however we found it to be a great mix. If not: I always believe in asking for the chef to come discourse his creation, not jump online from afar and ask two days later. About their steaks, Always ask for medium as well done starts on the edges in and could be dry! Dont say I didnt warn you! Service is still something I admire at this hotel. They have been the same people since a decade I swear: A bunch of cool people who bend over backwards for ya! Serving with an air of maturity, a major laid back attitude * NOT LAZY* , just so. So our waiter was Nicole, dare I say a New Hampshirite true and true! she welcomed us and read out the specials. And yes, I saved room for the Caramel Cheesecake which I had at my sister’s wedding in the very same venue….needless to say I want to be on a mailing list and revisit in 2011…
My last night in New England and my friend booked me into a GROUPON surprise! I was very impressed. The tables were set up nice and the room, for being a castle out very modern and looked fabulous.
The service was great and the food was just divine. I recommend the Veggy plate, even if it wasnt a great deal it wasnt expensive for a Boston Bedroom community. Maryanne made sure we had a great cocktail. The restaurant is located near the ballroom with amazing views.
There is an indoor and outdoor pool which guests in the hotel can use.
We went on a Tuesday and was rather quiet but my friend had been before on a Saturday night and apparently it gets GROUPONED OUT out quite frequently.
We enjoyed some amazing Potato & Bleu Cheese invention. Prosciutto Cod was great! Desserts we indulged in a chocolate molten cakes which was worth the 20 minute wait ( not complaining ).
I would recommend this restaurant to anybody wanting a special experience in New Hampshire without breaking your wallet or getting gussied up!
It really topped off my stay to have all white pillow top bedding!
Great service, great food, fabulous view, modern decor, great drinks – can’t ask for much more.
We did email Maryanne and tell her it was spontaneous and if possible, a quiet table…now we are off to Pheasant Lane mall with our GAP GROUPON! ( NO WE DID NOT CRASH THE SITE ;:)!
Just got back today from an overnight stay with my sister and our daughters. We had a great girls weekend!!! The Granite Bistro was a little disappointing – my sister ordered the flatiron steak which she did not like. But the molten cake was incredible. When we checked in we asked if we could switch our dinner to a breakfast (it would have been cheaper for them) but they said no. I wish I knew we could have contacted someone before we went and had it switched. Well, we have more groupons to use there so hopefully we can switch it next time.
Please email claude.raymond@radisson.com if you would like to exchange your dinner for another night at our Castle!
can any one that purchased a groupon trade dinners for an extra night?
you can! email me and I can adjust your reservation for you – claude.raymond@radisson.com
I just booked my husbands birthday dinner surprise with our groupon for 9/25!! I’m emailing Maryann to let her know…..Is there a menu online for the GB? Really exicted, what a STEAL!!
Thx!
I think I emailed you a copy yesterday Rosalynd!
I emailed Maryanne about my bad experience at the restaurant and I have not heard from her…hummmm
And THAT experience was the worst I’ve ever heard! That’s why I’m considering the 2 nites in lieu of the dinner!
I booked 2 nights for my anniversary in October. Thanks Claude for the quick response. Steve- I really appreciate the fact that I could get the 2 nights in lieu of dinner. I can’t wait!!!
hmmm tried to book the executive room as promised in the groupon coupon and was told that I could only be in the unrenovated part of the hotel without sleep number bed and everything else that was promised. Very disapointed in the service and the misleading of the advertisment. Nice hotel but not so nice staff and servic
Well, then someone at Groupon needs to be notified and I would DEMAND a refund!
I guess the first day they went on sale, the Hotel was polite, even though the food was horrible. Now that everyone bought the vouchers, they don’t care and they won’t give service. Contact STEVE who has an e-mail within this discussion and tell him your issues. I’m sure he isn’t monitoring this site any longer since over 3,000 groupons were sold. Remember ANY negative comments are bad news for the Hotel!
My husband and I celebrated our 2 year anniversay, with our groupon, on Friday night at the Radisson. We went to the 8 PM dinner seating, and there were only a handful of other guests in the restaurant. The menu is limited, but that enables the food to be brought to you very, very quickly! I saw that someone from Canada said the tumblers are small. They are right, but does that really matter? We were so stuffed with hot wings, turkey club and spaghetti and meatballs that we had to bring dessert back to our room. The chocolate cake is great!
The room was spacious, with a couch and coffee table… much larger than a comparable Hamton Inn room. Our TV was very dark. We were unable to see it. The front desk sent someone up within minutes to correct the problem. We did have a towel that was dirty when we got it, but that stuff happens. You just don’t use it.
Bottom line is that this groupon is a great deal.
Some people just can not be made happy. I know that staff goes out of their way for everyone. If there was a problem, why not approach the staff and say something. I wish I had the temperment, the patience, the need to please, that this staff has. They have done everything, anything they could to please all their guests. I am a loyal fan of this hotel. Steve, Maryann, Claude, Patricia they are unbelievable and I have seen them in action. What a sin for someone to have the ability to make derogatory remarks without any basis. They care about what people think, they cared day one and care today.
We just used our groupon for the Radisson this weekend and were not disappointed. The food was great, we were full at the end of dinner. Portions were a bit small, but we were still full. The room was great, Claude is the best, got us a king size bed after I told him my hubby and I had not been away for a long time. The room was clean, the bathrooms clean. We really enjoyed our time away and we do it again in a minute. The pool was also great , we used the jazucci and sauna too.
This was a great deal, but the food we ordered was far below any decent standard. I’ve never had worse bruschetta. It wasn’t even served on the proper bread! If I had known the food was going to be that bad, I would have taken the offer to exchange the dinner for the 2nd night. The hotel is nice and the employees were super. Two nights there and dining out at a decent place is your best bet. Because of this offer, we discovered SKY VENTURES, an indoor sky diving facility. FANTASTIC!! I can’t wait for Groupon to offer a discount on that!
Looking forward to redeeming this Groupon. Perhaps in April once the Milford Drive-In reopens. Haven’t been to a drive-in movie theater in probably 20 years!
After this weekend’s experience, I will not be returning to the Nashua Radisson or buying any other hotel related Groupons.
After arriving, we were told that we were being downgraded to a double room. This was fairly disappointing to my girlfriend and I, who were looking forward to this enjoyable weekend get-a-way. I was pretty steamed about it all, but there wasn’t much I could do right?
After getting to the room, I insert my key, get a green light, hear the lock disengage, and proceed to try to enter the room. I can’t. The door is stuck. We wait 10 minutes outside our room for an associate to come and help us get in. Of course, when the gentleman uses our key to get in, he does so with no difficulty multiple times. At this rate, I don’t have time to deal with the door because we have dinner reservations in 10 minutes.
Contrary to the other reviews, we had no problem with the actual food at dinner. Our main problem was with the loud wedding next door, but I guess eating dinner with “The Electric Slide” in the background isn’t too terrible. During dinner, we saw another couple using their Groupon meal voucher, and ask if they got downgraded as well… They had. After dinner we head back to the room to enjoy the rest of our evening.
The door won’t open, again. I go down to the front desk to ask for some assistance. They made me a new key (which didn’t do anything) and they said they would send up an engineer. The guy came up another 5-7 minutes later and had to use a master key to open the deadbolt. In a thick accent he told me that I needed to lift the door up as I turned the knob. Totally not cool. So, I call the manager to try to get a new room and some consideration for the inconvenience. He’s on break. We waited around 35 minutes (not doing anything, mind you, since we didn’t want to mess up the room) until he called us back and switched us to the third floor. That room was fine, and he comped us two full breakfasts ($35). Check out wasn’t a problem.
Some things I knew before I bought this Groupon:
1. The hotel will change your reservation willy-nilly, even if you call multiple times to confirm.
2. Tax, gratuity, and alcohol cannot be covered by the meal voucher.
3. Do not stay in Room 660.
I just don’t understand why they would treat us Groupon customers differently, when we could be potential return customers. Fat chance of that now.
JUST WANT TO LET EVERYONE KNOW THE WENT OUT OF BUSINESS AS OF JANUARY 31, I BOUGHT TWO ONE FOR ME AND I GAVE ONE AS A GIFT FOR CHRISTMAS! NOW I AM OUT AND FEEL EVEN WORSE THAT I GAVE IT AS A GIFT!!!!
Really? This article says it may just be temporary… although the tone of the article adds some uncertainty.
http://www.nashuatelegraph.com/news/907348-196/landmark-castle-hotel-in-nashua-may-be.html
Do we get our money back if the place is gone for good?
I also bought one for me and one for a friend. What do we do now? Does anyone from groupon read these comments, and if they do are they going to do anything about it?
No wonder they wer enot answering the phone. Groupon, please let us know our options ASAP. Will Radisson honor these at another hotel?
I also still have my groupon for this, very upset. Has anyone heard anything? My husband says NO MORE GROUPONS! That’s too bad because it isn’t their fault but they have yet to respond. Any chance of this just being a temporary thing???
just called the 1-800 number and they said they are open for business but did close temporarily due to a water main break.
Just got back from two days at this hotel. You should all know that their restaurant is closed for renovations and they are calling their lounge/bar the restaurant. Saturday night the service was horrible, we waited 20 minutes to get seated arriving at 6pm then waited another 20 minutes for anyone of the staff to talk to us. We finally ordered and after getting our first round or drinks we had to get our own water and cutlery as I was missing mine. The food was good however with two small kids we could hardly enjoy it after nearly an hours wait to eat. Sunday the hotel was far less busy and we ate again in the bar area and this time they were understaffed but the bartender did a great job of helping us. The food can on time, we didn’t have to wait and when I did have to get her attention she responded quickly. If you plan to bring a pet they will let you bring your dog but they then require that you don’t leave them in the room alone – how are you supposed to eat dinner? Very disappointed that they didn’t mention this to us before we arrived. The pool, steam shower and sauna were all nice.
I just tried booking the Groupon deal and the hotel said they were not honoring the certificates. I called Groupon and they gave the option of a credit or refund. Great customer serivce by the way!! They are trying to work out something with the new owners of the hotel and so far they have been unresponsive. I am going to wait a couple of months to see if something can be worked out with the hotel so that they will owner the deal. If they can’t then i can get a refund at any time. Although this is too bad, Groupon has great customer service and was very helpful and gave several options for a refund-
I just tried booking the Groupon deal and the hotel said they were not honoring the certificates. I called Groupon and they gave the option of a credit or refund. Great customer serivce by the way!! They are trying to work out something with the new owners of the hotel and so far they have been unresponsive. I am going to wait a couple of months to see if something can be worked out with the hotel so that they will owner the deal. If they can’t then i can get a refund at any time. Although this is too bad, Groupon has great customer service and was very helpful and gave several options for a refund-
I actually purchased three from another Groupon Member. I hope I don’t encounter any problems trying to get reimbursed. This is so very disappointing. And to know that I bought them after they were not honoring. grumble grumble
I just sent them an email and within 15 min I had my Groupon for this canceled. Great customer support, no questions asked, just a refund. Lets just hope I see it on the credit card! Too bad I never got to use it, oh well, least we didn’t get burnt!
We are thankful for this public forum in which we are able to communicate to all of our valued Groupon customers that the Radisson Hotel Nashua is under new management, and is indeed open for business and accepting your Groupons. Please call the general reservations line at 1-800-395-7046 to book your room. We sincerely apologize for any customers that may have been told during the transition phase that they could not redeem a Groupon. We invite you to make a reservation now so we can show you the top-notch hospitality and comfort of our beautiful hotel, designed as a medieval castle. We are looking forward to serving you.
Sincerely,The Radisson Hotel Nashua
Reservations: 1-800-395-7046
Crescent Hotels & Resorts
www.chrco.com
First off, I want to say how happy I am with Groupon’ response to the issues I encountered below. Here was my experience. Please note, that the Granite Bistro was closed several months ago.
Thanks for your help in this matter. I just wanted to notify you right away because I really feel that you people got mislead by this hotel and I assume that you will be getting more complaints from people who purchased this offer.
I thought you may want a little more info regarding my experience for your records.
I had called the Granite Bistro restaurant several times this week to make a reservation. Since we were going on a Friday night and dinner was included I wanted to make sure I could be seated. So Tues I called the main number and chose option 4 for the Bistro. They tell you if you would like to make a reservation to leave your name, number, day you want etc. and they would call back to confirm your reservation. Two days later I never received a confirmation so I called back. Same recording came on so I spoke with the front desk and they said that their wouldn’t be a problem.
Upon arrival we were checked in quickly. Well like I mentioned, they have closed the main restaurat and are telling people that the bar area that has four tables is the Bistro. When I tell them that in no way looks like the picture or the description, the staff seemed pretty annoyed at me and confess that the restaurant actually closed several months ago. Then I questioned why it is still in the phone system and why it is still on their website. Anyway, they say they are honoring dinner in the bar. So they tell us they do not allow groupon people to order off the regular menu but hand us a sheet of yellow paper with three apps/three entrees/three dessert choices on it. I took both menus if you wanted them for examples. Needless to say it was a poor dinner.
We were given a newly renovated room. It was nice. However my 8 year old daughter walks in and picks up a used condom wrapper off the floor. Try to explain that one. Besides that, it did appear clean. The bed was comfortable etc
If you have purchased this offer but have not yet used it, you may want to reconsider.
Makes me want to contact Groupon and ask for a refund on my unused coupon
To Mary E, the customer service I received from Groupon was exceptional. I just think the hotel was not honest with Groupon. If you need to be in the area for something specific like a wedding etc. it wouldn’t be bad. If you were looking for a night away I would not keep it. Like I said the fancy restaurant is gone, the pool is very small and also belongs to an athletic club so 3/4 of it was roped off for lap swimmers and if you have kids it really made their area small. I happened to get a rennovated room which was nice but that was the only positive aspect of the stay. Good luck
Thanks Wendy. I just emailed Groupon today and they gave me a credit, great company to deal with.
A month ago I tried to make our reservation and was told they were no longer accepting the Goupon Copupon.
I have notified Groupon and hope to receive compensation.
thank you. BE AWARE!
A month ago I tried to make our reservation and was told they were no longer accepting the Goupon Copupon.
I have notified Groupon and hope to receive compensation.
thank you. BE AWARE!
I spent 2 nights this past weekend with my girlfriend using 2 groupons and had a great experience. No problem making the reservations, room was nice, food was great, the spa was really fun. Yes there can be kids around, but how can you expect there not to be. And we had an old tv in our room, but we didn’t go there to sit in the room and watch tv. We used other Groupons to go to Skyventure and the Budweiser plant. There is so much to do in the Nashua area. I was very worried about going based on all the reviews, but we couldn’t have had a better time!
That baffles me because I was unable to make a reservation. The
young woman told me they were no longer accepting the Grouopon coupon.
I am happy that you had sucha good time.
I have requested a refund from Groupon and they have agreed TY
And free parking, too! (http://www.radisson.com/hotels/nhnashua/services)