Questions and Answers
Can you please try to bring back the ‘Spa Now’ deal? It was worth it.
Can the Groupon be applied to spa packages?
Hello Houston,
Hello C. Karos, I do apologize but this deal is only for new customers and yes you can use this towards their spa packages.
Ashley – Groupon
This is Brea – the owner ~
C Karos – sorry – we are looking for new clients…you should come more often than 6 years.
Erin Hernandez – try us – you will love us!
Facebook User – Yes – you can apply the $100 Groupon to packages.
Tell your friends – this an incredible deal – Sanctuary Spa is the first day spa in Houston – since 1984…we are the “real deal”. A real spa with knowledge and tons of experience. We are “something to look forward to”. Great idea for Christmas – a very impressive gift to give.
Your server must not be able to handle the bandwidth. I can’t seem to get in to buy the groupon discount? Will keep trying. Can you be called to get the deal.
Groupon had an entire segment on The Today Show this morning, I’m sure that is why the servers are bogged down….should get better later in the day.
Karen
Couples Massage regular fee + $12 each-how much is the regular fee? Thanks
Hello Lamar,
Please hang in there with us, we were featured on the Today Show so we having a huge amount of traffic.
Ashley – Groupon
The server speed reminds me of the computer dark ages with “dial up”…. Ashley says hang in there. Maybe we can “whistle Dixie” while we wait!
Maria – what “regular fee + $12 each” means pick the massage you want and that is the regular fee of that particular massage. Example: 1 Hour is $95 (regular fee) plus $12 for couples set up fee. If you choose 45 minute at regular fee of $78 plus $12 – that is the regular fee meaning. Hope that explains it.
I want to buy 2 – one for me and one for my friend…if I put “2” in the total to purchase can my friend still use one if it has my name on it???
You can buy a gift – Look just under the “BUY” button – you can buy it for a friend.
Hello Joy,
Brea is right! You can buy the additional one with your Friends name on it under “buy as a gift” but you can also purchase multiple under the “Buy” button and your friend can bring it in for redemption.
Hope this helps – Ashley
careful – in trying to complete my purchase the order timed out twice but in reality went thru. Check your groupon history to make sure the amount purchased is right. It was easy to cancel the extra orders.
Wow Brea – you drive a hard bargin. Sounds like “c karos” should have lost client status if it has been 6 years since visiting (too bad ur not willing to try and make her a client today). Hang in there “c karos” and maybe the next spa to make an offer will be more interested in earning your business.
Can you let me know if my order went through? I placed it around 9:30 this morning. It still shows processing and I haven’t received an email confirmation. Thanks! The order is a gift.
I agree with Houston Guy! My goodness… does sanctuary actually think every Groupon buyer will be a returning customer? There is no way. The whole point of Groupon (on the business standpoint) is to get customers that normally would not spend money at the establishment without the special deal. The hope is that they will return and pay full price. After six years, you should be considered a new client and they should be happy you want to spend money. Maybe there is a reason c karos has not been back!
Ouch! Scolding a former client for not coming in for six years. Not cool. And a customer once on the books but not having come in six years should be courted just as you are courting new people. Shame on you.
Is this Groupon going to have the same issues as others? What I have found (massage, haircut) is that getting an appointment after these are sold is a nightmare! Put it this way; 390 groupons sold for $100 services – where $100 gets you about an hour procedure. So 400 (1 hour) long procedures = 400 hours and the spa is open 73 hours a week. SO, if the spa only serviced Groupon holders it would take about 5.5 weeks to fulfill ONLY Groupon holders whom are new customers. Take into account that they still need their regular customers and logic will tell you, you are looking at 7-8 weeks worth of appointments pre-sold. Make sense?
So you (the groupon customers) drive a hard bargain too. I set this promotion to make people happy and now look whats going on. I was not scolding C Karos. I only meant that every six years is not taking good care of yourself and was not meant to be a scolding. Too much was read into that comment. As for looking for new clients – every business has a right to do so. I offer specials to our regular clients on an ongoing basis and take good care of those that support us regularly. I just sent Christmas gifts to over 250 clients (substantial giftcards).
So in trying to do something wonderful here at Christmas time, some of you are turning it around and making me (us) out to be the bad guy. Damned if you do and damned if you don’t…they say. What’s a girl to do?
Where’s the appreciation. I am grateful for those that have supported us in the past and look forward to receiving new clients. Sanctuary has been in business as a spa proper since 1984 – not many can say that here in Houston or elsewhere.
I set the promotion to encourage new business. Once you become a regular client, we have inhouse promotions to take care of you.
I absolutely love Andrulla at this spa. Too bad they’re not letting current customers buy in to this. Not in my budget right now to spend $100, but I’d gladly give them $50 to give as a gift to my hubby. Kinda rubs me the wrong way…….. Brea you should consider your current customers!
Hello Houston,
Howard, we understand there can be some time lag between getting in for a large number of Groupons sold, however we do try and set up that 6 month redemption for you! There is plenty of time ahead to use this Groupon for the perfect occasion! Hope this helps!
Also, I do apologize Tiny and keep checking the Groupons. If you know this is the spot, I’m sure your husband will love and appreciate you for it!
ENJOY THE SNOW HOUSTON!!!!
Cheers from dreary Chicago
Ashley
Tina**** so sorry about calling you Tiny :)
So if given as a gift, I’m assuming the person can only use one at a time?
Hello Chris,
You are correct. Make sure the person you are gifting to, is a new customer, and they can only have one Groupon to use on their first visit. Hope this helps!
Ashley – Groupon
I bought three of the deals for the spa treatments. As a new customer does it mean that I am only going to be able to use one of the $100 for $50 for myself? If so could I use the 3 vouchers for a spa package?
thanks Groupon for having the discussions.. it really helps the consumer make an informed decision before purchasing. I agree with many of the other respondants in saying that Brea was totally out of line in ans unprofessional. This is not the type of establishment I want to do business with.
I still don’t know whether my order was processed. Haven’t received a confirmation or a reply from my earlier post.
Andrea
This is Brea and I don’t know about your order. Everything goes through Groupon. Hopefully Ashley will be back on line and can help you with it. I’ll send her an email and see what happens.
I purchased one for my mom for Christmas, but I don’t know if she’s ever been there before. I don’t want to ruin the surprise. What happens if I don’t find out until Christmas? Is there anything I can do then?
I haven’t received an email confirmation yet either. is that normal? Also, I purchased 2, one for a gift for my mom and one for me. We are both new customers. I purchased them both as gifts though as this is my first time using Groupon and I wasn’t familiar with the process. Will we have any problem using them if they are both in her name? Thanks!
Brea, take the griping as a compliment they WANT TO COME BACK!!! lolol.. don’t get discouraged! It is the recession! lolol.. Everyone wants a discount even current customers.. but people need to realize GROUPON was set up for businesses to get NEW CLIENTS .. Ahh.. Good luck! again take it all as a compliment you are doing something right over there! If i had 50.00 to spare right now you would have a NEW client for LIFE!!!!
I’m with Alexia Tran on this one.
Recently purchased 3 as xmas gifts for mom and 2 sisters (as it seemed like the perfect present). If they had been there before, it would be a real shame if this gift goes for naught.
Yes, I could ask them if they have been there — BUT, I am afraid that it might take away some of the surprise value.
I requested a coupon purchase on Dec 4, and on my account i continue to see a message that my order is being processed. What is the delay all about? in today’s computer environment, transactions are completed in nano-seconds, not days. Can someone get back to me.
Hi All,
I am a new groupie and appreciate this communication. I am looking at buying the facial for my daughter, who will be home from college for the holidays. Howard makes a good point about appointments….will she be able to come in during her break? I am wondering and would like more communication from the Spa on this before I purchase….
Hi Angie
It may be a hard one to answer. Since time is critical for your daughter, I would suggest making your appointment now and then purchasing your Groupon.
As for those of you who have purchased for moms and sisters as gifts – please don’t be concerned – we won’t turn you away or make anyone feel bad.
And finally – Thanks for your support Jah’s Creation.
Hi,
I am about to become a new customer, I purchased 2 GC;s one for myself and a gift for my mom. I purchased my GC yesterday, and it still shows as processesing. Can you let me know when it will be processed?
Hello, I purchased one gift certificate for my friend yesterday at 1:00pm and it still shows as processesing. Can you let me know when it will be processed? Thank you for your assistance. Luba
Thank you for your response. I guess my concern is, I am new to this. I “purchased” (so I thought) the 2 GC yesterday and scheduled an appt today for 1pm for myself and one tomorrow at noon for my mom.. I dont want to cancel our appts. But I am worrie it wont be proccessed in time.
Thanks
Carolina
I’m also having trouble receiving a confirmation on this purchase. Continues to say that my order is being processed. This is my first time to use this and I’m a bit concerned. Does anyone have any suggestions?
Thanks
Ruth
Luba, Carolina and Ruth,
This is the first time I have ever done this as well and I don’t know what to tell you. Angie is my rep and I believe she is off this weekend. Please remember you have six months to use this so there should not be a concern. I am sure Groupon will get it worked out for you. All the payments, etc go through Groupon – not the Sanctuary.
Keep in mind we do have a cancellation policy. Last minute cancellations are charged 50% of the service you have booked. Last minute is considered the day of your appointment.
Excuse me – Ashley Miller is my rep – I don’t know where I got the name Angie. Hopefully it will work itself out or she can help with it when she returns.
It’s my understanding that you do not get your groupon until the day after the deal is done… thats how it has always been with the other groupons I have bought. So to those who were expecting to get their to use this weekend you are probably out of luck.
I am throwing my hat in with Brea after reading through these comments …. Thanks for making this deal possible! It is your business, and there was no requirement for you to offer so much half-price business – new or not. In my case you are providing a great “stocking stuffer” for my wife, and something I know she will enjoy. Happy Holidays and Thanks!
Thanks Richard – your comments are very much appreciated and we look forward to meeting your wife! Perhaps you should come too!
Hello Houston,
You should all receive your notice and confirmation saying your order went through and can print out your Groupon. If you have not please let me know and you can email me at ashley@groupon.com and I will be happy to help!
Thanks,
Ashley – Groupon
I’m curious how the appointment scheduling is going
Hello,
I have a quick question. I purchased 3 groupons for this deal with the intention of giving them as gifts. However, in my hurrying stage of trying to grab this deal before it’s gone, I accidentally purchased them under my name instead. Is it possible for
I accidentally purchased 3. I have friends I’d like to give them to as gifts but my name is on all 3. How do I rectify this situation?
Thanks
The coupons says for new clients only. I have been here only once about 6 years ago. can I still use this?