Questions and Answers
i saw that as well… so is this place like a gourmet frozen dinner shop?
Do I have to buy all 3 meals at once?
Can I buy up to $54, i.e. including sides? or is it only 3 regular meals?
without the website, how r we supposed to see the menu for pick up? i tried to check the menu for September as i will be in town for a wedding, but the calendar would not allow me to click that far, is it because the menu has not been made?
I really want to buy this groupon, but I am wondering about why the website won’t be live after July 31st as well. Is the place going out of business? Also, I am confused about the “three regular meals”… can I just spend up to $54 of product/food? or pay the difference if I get more… we have a family of 5. I wish someone from Super Suppers would reply…
I’d love to know more about why website will be gone July 31 – so much easier to see/choose food the way it is now… I’d love the try the 3 regular meals for $24, but will wait to hear more.
Hi all,
This is Linda from Super Suppers. I assure you we are not going out of business on July 31st. We’re in the process of changing our name and migrating to a new website. We’ll let you all know the new address which will have the menu available as soon as we’re done with all the testing.
The groupon is valid for entrees only and must be used in one visit. The menu for September for will be available in mid August because we are currently planning the September menu. However, there are many customer favorites that are always available so if you look at the current month’s menu and see something you like, you can always order it in September. If it’s not on the menu, we will custom make it for you at no charge.
Most of our families that need to feed 5 will just buy 2 regular size entrees. Our portion sizes are the correct portion sizes so if you have any big eaters in your crew, they may eat more than one serving.
Hope this answers all your questions.
FYI, the Parmesan Chicken with Creamy Sage Sauce has been the #1 seller every month since we opened and the Pecan Mozzarella Chicken with Basil Pesto is to die for!
Linda
We are in the process of putting up a website that will allow you to order EVERYTHING we carry, not just food. We carry gifts and gourmet foods as well. We are adding a 30 item salad bar after August 30. Great things are coming and we need a website that will grow with us. The new website is www.thesouthbaygourmet.com.
Yes, you need to get all three meals at once. The regular size has 3-4 servings (3 fillets or chicken breasts and a casserole/soup feeds 4).
Sounds amazing! Thanks so much for clarifying… I will definately take advantage of the groupon and try out Super Suppers… I have not heard of you before, but I am soooo glad that I know about you now… especially since we are always buying/delivering “Mama Meals” for families who are bringing home newborns from the hospital… your place is perfect for that! Cheers!
so – just to clarify, this will purchase three main courses?
Do you have meal plans for preggos?
Katrina – yes three regular size entrees (regular size has 3-4 servings). Our meals are great for expecting and new moms. Ready to cook, easy directions and you can keep them in the freezer for after the baby arrives. No special meal plan, but plenty to choose from.
Are the meals already made or do we have to assemble them ourselves? Also, do we have to make an appointment to pick them up, and if so, how much notice do you need?
Thanks Joanne!
Linda K – The meals are ready to cook. You do not need to assemble them. If you go to our website, click “calendar” and you can see the pick up dates, clicking a date will take you to the menu.
I noticed that another location offered tastings, just wondering if the Hawthorne location ever does that-
We did offer tastings at one point, but we don’t currently.
In the copy it says “This Groupon is valid for pick-up and cook-in at the Super Suppers in Hawthorne” but in the Fine Print section it says “Valid for pick-up only.” So which is it? Can this be used fro cook-in?
The offer is for pick up only. Sorry for the confusion.
Also, if this is good for cook-in, can two people cook together if they are preparing the same dish?
Are the meals hot and ready to serve when we pick up or we have to reheat them at home? Or we have options to choose weither pick up as cold or hot?
Roy N. – If you would like to come and prepare meals, you may do that instead. Meals for pick up are a better deal for you. We have the July menu up through this Saturday and will have the August menu ready to prepare as of Tuesday, August 3rd. Two people can prepare meals at the same time. Just to clarify, you prep the meals here and cook them at home.
Can any of the dishes offered be tweaked, specifically, can the twice-baked potatoes be made without the bacon?
Vicki C. – The meals are frozen and you cook them at home. You will be serving home cooked meals. We do all the prep, you get the credit.
Thanks Linda!
Kevin K – Yes, we can do that!
Thanks, Joanne. This is great for my daughter – she thinks microwaving popcorn is cooking…
Do we have to place the order online? Can I just walk into the store with the groupon and pick my entrees from the grab and go selections?
Margaret M. – Feel free to walk in. As long as you have your Groupon with you, we will honor it.
Joanne
If I might suggest: you want to make it as easy as possible to find your location. Perhaps if you were to add on your directions page “North of the Costco plaza, next door to Kinko’s and one quarter mile east of the 405 Rosecrans exit” people would say “Hey, I know right where that is!” (Fine tune directions as necessary as I haven’t been over that way in awhile.)
You might also have picked up a number of advanced holiday purchases if the time limit was six months instead of three. But perhaps you anticipate another Groupon after you finish your new website.
Good luck.
Nicole
Nicole B. – check the directions on the new website – interactive map! One of the many reasons we are changing.
I live right around the corner, walk to Kinkos next door regularly…have always been interested in trying you guys out. For a single mother of two it sounds perfect…now with Groupon I’ll be able to do a test run with finicky pre-teens! Looking forward to it! The idea of NOT having to cook…that’s almost as good as a deal on a massage :)
I like the idea of not cooking! I ordered mine :)
Dos this deal expires?
The Fine Print
Expires Oct 29, 2010
Has the Hawthorne location gone out of business? It is no longer listed in the drop down menu for locations, only the Northern California locations are listed. Now what?
5 Sep 10:30 AM – Just called the Hawthorne phone number – the message states it is now called South Bay Gourmet, formerly Super Suppers. I left a message and asked if they would honor the Groupon. I am awaiting a reply BUT I can’t find a Website for them so I don’t know how they would handle the orders or how we can review their menu.
5 Sep 12:30 PM Mystery solved. Just rec’d a return call and South Bay Gourmet will honor the Super Suppers Groupon. Their website is: http://www.thesouthbaygourmet.com/
with 40 items to choose from. Don’t forget to bring in your Groupon certificate!
4 Oct 10 9:30 PM – Uh oh, the website has been disabled. What now?
EVERYONE WHO HASN’T REDEEMED THIS YET: 8 Oct – The website has been disabled and the phone has been disconnected. Request a refund from Groupon right away!!!
Hi Everyone,
Unfortunately, Super Suppers in Los Angeles closed for business. While most of you have already redeemed your Super Suppers Groupon, we know that some haven’t, and we want to get you your money back as soon as possible.
If you haven’t used your Groupon, email us at support@groupon.com. We can with issue a full refund back to the card that made this purchase or a Groupon credit equal to the amount you paid.
We here at Groupon were big fans of Super Suppers, so we’re especially sad to see them go. Our deepest apologies if the closing caused you any frustration.
Caitlin
Groupon Customer Support
Why won’t their website be up after July 31?