Questions and Answers
Can I use this if I’m pregnant?
For the steam treatment option, is the following massage for 90 minutes or is the total treatment time 90 minutes?
Thanks!
Best massages!!! Celeste and Kina are great!!
Lacey,
Below are their hours:
Sun 9:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 7:30pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm
Thanks,
Katy @ Groupon
Polina,
Yes, they do couples massages. You will need to buy two Groupons, 1 for yourself and one as a gift for your partner. However, you cannot book couples massages online, you will have to call the business and let them know you would like to set up a couples massage.
Shannon,
Yes, you can use this if you are pregnant. They will work with you and create a massage that works best for you.
Katherine,
For the Steam option, the total treatment is 90 minutes.
Thanks,
Katy @ Groupon
Yes it is possible to get a couples massage, you will need to call to book those so that we may arrage 2 therapist
I just purchased one of these for myself and one as a gift for my husband and they are being processed. However, it’s telling me that the expiration date is Feb. 15th. Is this right? I can’t imagine 600+ groupon massages occurring in less than 3 days. I just want to make sure that I can use it in the time allotted.
Thanks!
mine says Feb 15, 2011 which is a year from now.
Libby,
The expiration date is 1 Year from the feature date. You have plenty of time to use this massage, so there is no rush!
Thanks,
Katy @ Groupon
I just signed on to groupon for the first time and i think i have already messed up. I am trying to buy one for me and one as a gift but it went through as two as a gift to the same person. I never received an email confirmation and it is still processing. How do I change it?
I really need a very deep tissue massage, can you do this?
Thanks
How long do you have to buy these? And is there a limit to how many you can buy? I want to get one first before deciding to buy more.
Amanda,
Contact our customer service department, and they will be able to walk you through the best way to fix this. Email Groupon at support@groupon.com or call (877) 788-7858 (during normal business hours, central time)
Stacy,
As you can see on the Main Page, the “Time Left To Buy” box can show you how much longer this deal will be available on Groupon.
Under the “Fine Print” on the Main Page, it states that you can buy 1 per person, and may buy additional as gifts. If you are gifting this Groupon, you must do a separate transaction to place this Groupon in the giftees name. You can use the “Buy it for a Friend” button.
Thanks,
Katy @ Groupon
Hi Stacy,
Yes we can do a very deep massage, we specialize in Neuromuscular massage, and to answer your question the deal will run till Sunday so you have untill then purchase.
Please let me know if have any other questions, look forward to meeting you,
Celeste
Symmetry Owner and Therapist
Hi – How long does it take for your email confirmation to arrive generally?
Taryn,
If the site is extra busy, it can take up to 24 hours, but usually only a couple of hours. If you don’t see it by tomorrow morning, I would contact our Customer Service department to make sure your credit card was run properly.
You can also go to your account and click “My Stuff” and then find it in “My Groupons,” you should see it there even if you haven’t received the email yet.
Thanks,
Katy @ Groupon
I purchased two massages this morning (still havent received a confirmation email), one for me and one for my husband. I just purchased two normally, not under “buy for a friend” or as a gift because I do not need a seperate email to send to him. Was this wrong? Should I edit my order to show one as a gift?
Thanks!
Due to high volume, the confirmation may take a few. You will receive the confirmation soon…. Maybe give it a few and check back???
Thanks for clarifying the timeframe – and I apologize that I overlooked the 2011 number! :)
Carolina,
No worries about the way you purchased. As long as someone other than you (different name) uses your second Groupon, that is fine. The Groupon i.d will be tracked and they will know you purchased as gift.
Thanks,
Katy @ Groupon
This is my first Groupon order. I ordered two before I realized I could only use one for myself. I also already ordered a seperate one as a gift, so don’t want the 2nd on my standard order. I have received confirmation and it states my credit card has been charged, but I have NOT printed my coupons yet. The system just allowed me to “edit” my order to just one coupon. Will my credit card to credited $49? Thanks!
This is my first time purchasing a Groupon. I got the symmetry massage and plan to give it to my boyfriend as a gift. I have already printed the Groupon and my name is on it. Will my boyfriend be able to use it if it’s not in his name?
I see there have been almost 1,400 treatments purchased with an expiration date of one year. Obviously successful, but too successful? Can this much traffic be handled over 1 year or will it be impossible to get an appointment??? Just want to make sure before I buy. Thx.
Can you book on-line with the groupon? Or do you just present it at the time of your appointment?
Thanks!
Brad
Brad -
You can book online with the Groupon! writing “groupon” in the special requests box would be helpful for us bot not necessary. Thank you!
Kina@Symmetry
Tara -
Yes, the groupon # is different on each one. I belive they just both have your name because it was your purchase.
Kina@Symmetry
Terry D-
They have 6 therapists and a large office. So yes, there will be enough time allocated to the number of groupons sold.
Hope this helps!
And, by the way…. I have been going to them for years and they are AMAZING!
Molli
Terry -
We are very excited about this volume of response! Thank you for your concern, We are a small local business, and this is our first time being a vendor on Group On. However, we have 7 therapists available at 2 locations and while I cant speak for the future I can tell you that we do have appointments still available within the next 2 weeks.
Thank You!Kina@Symmetry
Does anyone else keep getting a page error when they try to give it as a gift?
I purchased two of these coupons, and one was supposed to go through as a gift but didnt’. Now both are in my name, but one is supposed to be in my husbands – is that going to be a problem when we got to redeem them?
yes! when i went to purchase one as a gift it looked like everything was fine until the purchase was complete with my name on it….
Leah J,
No worries you may use both, as long as 2 different people are using the coupons it is just fine.
We look forward to seeing you,
Celeste@symmetry
Hi Ladies,
For future reference, when you want to purchase as a gift, you must use the “Buy for a Friend” button separately in order to put the Groupon in the persons name. If you use the Buy button, they will only be in your name.
I know it is a pain to do two transactions, but that is the best way to gift to a friend!
Thanks,
Katy @ Groupon
Can I use the groupon for thai massage? Thx!
I just wanted to say that I was so excited I purchased this groupon. I redeemed it earlier this week. I have had problems with my back that have been bothering me for 5-6 years now. My therapist at Symmetry, Brandy, was the only person who has ever helped. I am so glad that I found her through this groupon!! I will be coming back here for sure!
For everyone else who bought this groupon: ask for Brandy. She’s amazing!
Can anyone tell me their hours?