Questions and Answers
I purchased a Groupon for Watercourse Foods a couple of hours ago but have not received an email confirmation.
Probably my favorite resturant. It just feels good walking thru the door.
I checked my “my groupons” and I see my purchase there, so never mind. You must be very busy with all of the groupons bought for Watercourse today. It is the best place!
Hi – is there any expiration for this Groupon? For those who frequent Watercourse regularly it makes sense to buy more than one (it really is a great deal), but it’s not clear whether there’s a limited amount of time to use it.
Funny – we just ate there last night!
Hey Yana,
Check “The Fine Print” section in the middle of the page:
- Expires in 1 year
- Limit 5 per person. Limit 1 per table. Must redeem in single visit. Not valid with other offers. Valid for food only, not alcohol. No cash back. Dine-in only. Valid for dinner only. Tax & gratuity not included.
Can I ask what “must redeem in a single visit” explicitly means? As in, if I buy 4 groupons for a total of $60, does that mean I get one coupon for that amount and need to use it all in one visit? Or does it mean I get 4 individual coupons for $15 each and can use them seperately, and therefore I need to use the full balance of $15 in a single visit?
Loriene,
I am Megan with Groupon. Must redeem in a single visit means that with one voucher worth $35 must be used in one visit. No change will be given so use it or lose it basically. If you buy more than one you may ONLY use ONE per visit. You are paying $15 for $35 worth of food at WaterCourse.
Hope this helps
Megan
Groupon Staff
How long do they usually take to go through? It says a couple minutes, I’ve been waiting and still haven’t received my e-mail.
I bought mine this morning and still have not recieved even my confirmation, let alone the actual coupon. Is this normal?
Hey guys,
Processing is taking longer than usual today due to our appearance on the “Today” show. Please be patient and it will go through. If you continue to have issues please e mail support@groupon.com
Megan
Still waiting I am going to the restaurant today what if this does not process before I leave for Denver?
Takes too long
I didn’t help the process by changing my initial order to gifts. It did take a long time, but mine is all sorted out now and I thank you very much for addressing my updates via email support. I’m looking forward to visiting Watercourse soon.
Anita, please contact customer support at support@groupon.com
Groupies,
Very sorry, but we have been a little more delayed in charging credit cards than usual, which means that you are still unable to print your Groupon. As soon as we are able to charge your credit card, you will get an email with a link to print your Groupon. Look for the email later today.
So sorry for the inconvenience. If you need further assistance please contact customer support at support@groupon.com
Megan
Groupon Denver Staff
I’m planning on leaving in 10 minutes, and I can’t print it after purchasing it yesterday. This is quite disappointing!
Michael,
Again we and I personally apologize for the inconvenience. We are doing everything we can to speed up the process. We have staff at the office all weekend working super hard and for extended hours to resolve this issue.
Like I said we had triple the amount of calls and visits to our site yesterday due to your Today Show appearance which has caused the site to slow down everything. I can assure that you will get it but it may not be in the next 10 minutes.
I apologize for the inconvenience but we are doing everything in our power to get you your Groupons soon.
Megan
Groupon Staff
I also still in the “processing” stage. I shouldn’t worry, right? It will be the best birthday present for our daughter…If it all works out!
Susan,
Everyone is experiencing this issue who has purchased this Groupon. So have no fear your Groupon will arrive to your inbox.
Megan
Groupon Staff
I also bought a Watercourse coupon, at 9am this morning and still no reply. I also contacted the support line, and received an automated reply. Can I expect a response still today, or will it be tomorrow. Too bad this had to happen, after your spot on the Today show. Hopefully things will run smoother soon.
Thanks
Susan Sheets,
Again like I said above, we sincerely apologize for the inconvenience. Customer Service is at the office as we speak responding as quickly as possible to all of your requests and concerns. Please note that we are now in close to 30 cities live with over a million subscribers who are all having the same issue. I wish i had a better answer or a way to snap my fingers to fix this but I can assure you that we are working on the issue as we speak.
I personally will be in contact with customer service and following your posts on the discussion board and will give you updates as i get them.
As of now please sit tight and this will be resolved
Thank you so much for your patience
Megan
Groupon Staff
I have a question about giving a groupon as a gift. If I purchase and then print myself what does the print out look like? Does it say $35 for $15 or just it just say it’s a $35 gift certificate?
This is the first time I’ve purchased groupons. I want to give one of my groupons as a gift. I didn’t understand that when I printed them out. I see my name is listed as the recipient. Will my friend have a problem using the coupon when I’m not with her?
Maybe this is helpful to some of you:
1. This was my first time using groupon.com and I signed up for this offer yesterday morning.
2. It took a little over 24 hours for me to receive the email confirmation (just now…). From there, I easily clicked on the link, went to the site, and printed my “Groupons.”
3. Since I’d never heard of this website and then there was a delay, I was concerned and discussed the offer with the manager of Watercourse. She confirmed that the offer is legitimate.
Such a good deal! I’m excited. (My friend told me that many Groupon deals are for things that most of us don’t use regularly – hotels, spas, etc. – but this one is great!)
Cheers.
Baker
FYI watercourse will turn away your
business with this coupon if you show up
any time before 5pm as that’s what
they deem dinner time even though their
menu says lunch/dinner 11am to close.
TURN YOU AWAY in this economy!!!!!
Very stupid move
The Founder and Owners of Watercourse are some of the best people you would ever meet. I have known them since we were kids and I can tell you that in 30+ years, Dan Landes is an inspiration to everyone who knows him for staying true to what he believes in – not just eh business but his fantastic family. This is the first time I have used Groupon and could not have been happier to see Dan and Michelle’s business as the feature. We are fortunate to have them in Denver and their superior restaurant.
Still waiting for my purchase to be processed! Purchased 3 days ago.
If this is the way this site works, I’m not sure I’m interested in any future deals.
I ordered two and got email confirmation for 1?!?!?
And the wait goes on!
According to groupon:
“We treat our customers the way that we like to be treated, and do everything we can to offer a “too good to be true” experience from the moment you buy your Groupon to the day you use it."
Well, if it sounds too good to be true, it probably is, and this is no exception!
Hello Groupon! This is the 21st century calling! Over 3 days to process an online order that only requires an automated credit card charge and a simple e-mail?
Who runs this crappy site? Whoever they are should be fired! I’m sure there are thousands of out of work web masters available, any one of whom could do a better job!
I received my Watercourse coupon in 24 hrs from when I ordered it. I ordered it on the second day.
Hi Alan,
I am very sorry to hear that you have not received your Groupon. Have you signed into your account to view your Groupons? We did experience a bit of a delay over the weekend due to a high volume of purchases. However, I see that your Groupon is available in your account to view and print. You should have received an email that your Groupon was ready to print.
Please know that you can always just sign in to your account at http://groupon.com with your email address and the password that you created if you have not done this already. Your Groupons are under “My Stuff” and “My Groupons”. Just click “print” to view and print the pdf of your Groupon once in your account.
Please feel free to contact us any time directly by emailing support@groupon.com if you feel there are any issues with your purchases. We are happy to resolve any problems you may be having.
Very sorry for your trouble. We do take all of your concerns and issues seriously.
Sincerely,
Kelly
support@groupon.com
I attempted to purchase 5 of them and only received 1, is there a reason behind that?
Peter,
I’m not sure what happened there. Please send an e mail to support@groupon.com someone in customer service should be able to look into your situation.
Megan
Groupon Staff
I had purchased this as a gift for a friend, but I don’t think she received the email and it appears under my groupons. Is there a way to send this groupon to another email address/change it to a gift? Thanks.
Rachel,
I don’t have access to go into your account. Your best bet is to contact Customer Support at support@groupon.com and they should be able to assist you in one way or another.
Thanks
Megan
Groupon Staff
I second Esther that Watercourse should be more specific in the Groupon if “dinner only” means after 5pm, since neither their menu nor their website defines dinner as such. I figured it meant we had to order off the dinner menu, which is available “11am to close.” However, since we arrived close to 5pm with a large party, our server kindly allowed us to use the Groupon. We had a great meal!
We used to go to WaterCourse at their old location, but never got around to trying the new location. This Groupon was the kick in the booty that we needed! We have been back twice since using our groupon.
This is one of the very best restaurants in Denver! We travel from Colorado Springs, just to have a meal at this ecclectic, delicious, unforgettable eatery.