FAQ
Find some Q&As below about Groupon
- Questions about a daily Groupon deal?
- Questions about a Groupon Now!™ deal?
- Questions about a GrouponLive or Ticketed Event deal?
- Questions about a Groupon Goods deal?
- General questions about Groupon?
What happens if my Groupon's promotional value expires?
All is not lost! If your Groupon's promotional value expires, you can always redeem it for the amount paid. For more information about expiration dates and voucher values, read our Terms of Sale
Do I have to sign up a group of people I know to get the deal?
Nope - our millions of members make up a big enough group. You'll probably want to invite people anyway, though — Groupons are fun to use with friends, grandparents, and men who wear monocles.
I like today's deal - how do I get it?
Just click "BUY" before the offer ends at midnight. If the minimum number of people sign up, we'll charge your card and send you a link to print your Groupon. If not enough people join, no one gets it (and you won't be charged), so invite your friends to make sure you get the deal!
What happens if the Groupon doesn't reach its required minimum number of purchasers?
If not enough people sign up, then the deal is canceled, and you won't be charged. Better luck next time! So if you really want the Groupon, be sure to either beg or threaten your friends.
The fine print says "Limit 1 per person" and "May buy multiples as gifts." Can I buy myself some Groupons as gifts to myself and use more than one?
No. If the fine print says this, you can only redeem one. If you buy more than one then you have to give them away as gifts to other people.
Do I need to use my Groupon the same day I buy it?
No. In fact, most Groupons cannot begin to be used until the day after your purchase. If you are ever able to use it on the same day, it will be specified in the deal's Fine Print. Groupon Now!™ Groupons are specifically for same day use.
I bought a Groupon - how do I use it?
Once you're charged, you'll receive an email with a link to sign in and print your Groupon. The Groupon has redemption instructions and a map right on it!
Can I buy a Groupon as a gift for someone else?
Yes. We communicate with all the businesses that we work with that Groupons can be gifted, and unless the Fine Print specifically states otherwise, gift away! To have us send them the gift, select the gift option at checkout.
Wait, my name is on the Groupon. Are you sure I can use this as a gift?
Yes!
Can I combine my Groupon with other offers or specials?
No... not unless the Groupon specifically states otherwise.
How much sales and use tax should be charged when a Groupon is redeemed?
States and cities often have complicated sales and use tax laws that may be confusing to you. Factors such as where you live, where you redeem your Groupon and for what goods or services you redeem it may affect how the Groupon is treated for purposes of taxation. It is every merchant’s responsibility to collect and remit tax as required by applicable law.
Am I charged as soon as I join a Groupon?
You are only charged if the deal reaches the required tipping point and the deal is on. If you join a Groupon after the deal has tipped (making the deal on), your credit card will be charged immediately upon purchase.
Can I return a Groupon?
Read about the Groupon Promise here.
What if I change my mind and no longer want my Groupon?
Good news! You can cancel or edit your own purchase up until midnight on the day you bought it! If you can no longer edit your own purchase, simply contact us here. Refund requests are handled on a case-by-case basis.
What if the business for my Groupon closes down?
If anything happens that makes it impossible for you to redeem your Groupon, we'll make sure you get your money back.
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What is Groupon Now!™?
Groupon Now!™ is a way for you to get great deals from merchants that you must redeem right away. Most deals are available in limited quantities and available only for a short period of time. Looking for something to do right now? Don’t wait! Buy a Groupon Now!™ deal today. Learn more about Groupon Now!™ here.
When can I use a Groupon Now!™ Groupon?
The redemption period will always be listed in the Fine Print section of the deal page. When you buy a Groupon Now!™ Groupon, you should expect to use it that day.
What happens if I don't use my Groupon Now!™ voucher in time?
No harm, no foul. If you don't use your Groupon Now! voucher before the promotional value expires, we will refund the purchase value to the purchaser in the original form of payment.
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What is GrouponLive?
GrouponLive delivers deals on the hottest tickets around town. We feature sports, concerts, theatre, and other events where applause is appreciated. Check out your Daily Deal email or the All Deals tab to find GrouponLive deals.
What is a G-Pass™?
G-Pass™ tickets from Groupon grant you direct admission to some of your favorite live entertainment events. For shows using G-Pass tickets, just print your G-Pass, by-pass the box office, proceed directly to your gate and take your seat - no need to redeem a Groupon voucher for a ticket at the box office before the show!
How will tickets be distributed and how will my seat be assigned?
It depends. Read the offer’s Fine Print and other applicable terms carefully before you buy tickets. For select events, you'll receive a G-Pass ticket, which will include your seating information, unless the event is General Admission, and is your ticket. We strongly recommend you print your G-Pass to use it for entry to the event. If the deal page does not specify that G-Pass ticketing is used, you must exchange your voucher for a ticket. Tickets are usually distributed on a first-come, first-served basis at ticket pick up. Seating may be assigned on a first-purchased, first-served basis.
Can I get a refund?
Only if you act quickly! Unlike most vouchers that you purchase through Groupon, tickets purchased through Groupon are only refundable on the day of purchase. Please review our Extraordinary Events Policy for details on refund exceptions. Learn more about GrouponLive and Ticketed Events here.
May I change the name of the person who can use the ticket?
If you need to change the name on a Groupon voucher, you can contact our customer service team at (877) 788-7858 or contact us here until one day prior to the event. Please note that requests to change the name on a ticket will not be honored if they are submitted less than 24 hours before the event.
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What is Groupon Goods?
Groupon Goods features really good deals on great products. To get airspace on Groupon Goods, a product has to be cool enough to share and innovative enough to inspire. It also must be made of reliably bonded molecules and stardust.
Honestly, if we think a product is remarkable and we can offer a good deal on it, we'll do so. For more information about Groupon Goods, check out the full FAQ here.
If I have questions about an item, who's the best person to ask?
For questions about products, you're probably best off going straight to the manufacturer - we stand behind every product we offer, but that doesn't mean we know how all of their parts fit together. You'll get the most knowledgeable answer from the supplier.
As always we'll be offering our sterling customer support, highlighted by real people who get back to you with answers forthwith - usually within 24 hours. If you have questions about the terms of the deal, the nature of Groupon, or how dolphins sleep without drowning, please contact us.
Can I return an item?
You may return items (excluding health and beauty products) within 14 days of receiving them by mailing them back to the supplier sealed in their original packaging. We'll refund you shortly thereafter. Health and/or beauty products are nonrefundable.
Customers are responsible for the cost of return shipping.
How does Groupon determine the product's offer value?
The Offer Value may be based on a survey of other online sellers, the merchant’s own former price, or it may be a value suggested by the merchant. It is not necessarily representative of current prices of other online sellers or the prevailing retail price in every area.
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What is Groupon?
Each day, Groupon features unbeatable deals on the best stuff to do, see, eat, and buy in your city. By promising businesses a minimum number of customers, we secure discounts you won't find anywhere else. We call it "collective buying power"! We also feature Groupon Now!™, which offers deals to be used immediately after purchase.
Is Groupon safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.
Do you ever remove comments from the discussion board?
Generally, no. We only remove comments when someone is making personal attacks or engaging in other conventional forms of trolling.
How can I get my business on Groupon?
Check out GrouponWorks for more information.
I just sent a referral to my friend - now what?
If your friend makes their first Groupon purchase within 72 hours from the time they click on the referral link you send them, we'll send you an email to tell you that we've put $10 in Groupon Bucks in your account.
What if the person I refer subscribes to the site - any love for that?
Of course! If someone you refer subscribes within 72 hours, you'll receive $10 in Groupon Bucks whenever they make their first purchase.
Can I refer as many people as I want?
Yes, you can refer as many people as you want. However, you may only earn up to a maximum of $100 in Groupon Bucks over the lifetime of your participation across all referrals (“Lifetime Program Limit”).
I received referral links from three people - do they all get rewarded?
No, only the last link you click on before making your first purchase will generate a reward for the person who sent it to you. Which friend do you like best?
One of your write-ups stated that "hummingbirds come from cocoons"... I'm not sure that's correct.
Thank you for your suggestion, but it is correct.
Where did you get the name "Groupon?"
Groupon is a city in Switzerland where Goodyear tires are sold at heavily discounted rates.
When will Groupon be in my city?
Hopefully soon - we're growing fast. If you'd like to help us launch Groupon in your city, feel free to contact us.
Who are you guys?
Groupon evolved out of The Point, a platform for organizing not only group discounts, but all forms of collective action. You can learn more about Groupon, and learn more about The Point.
Where is Groupon based?
Groupon is headquartered in Chicago. We also have employees in cities across the U.S.
