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Help Center > Getaways

What is Groupon Getaways?
Groupon has teamed up with Expedia to create Groupon Getaways by featuring select travel experiences at great values. We look into each destination--whether it's a five-star resort or a cozy bed and breakfast--and provide local insights to make every travel experience one of a kind. Backed by the Groupon Promise, Groupon Getaways will inspire you to explore the world—one deal at a time.
Do I want a Groupon Getaways Booking or a Groupon Getaways voucher? What’s the difference?

There are two different ways to enter into your Groupon Getaways experience; the method you choose depends on your personal preference and the options available for that deal. By purchasing a Getaways Booking, you are not only purchasing your room at the special Groupon rate – you are scheduling the date of your stay all in one transaction.

If an offer is appealing to you but you haven’t solidified your travel dates, buying a Groupon Getaways voucher might be the option for you. The Groupon Getaways voucher entitles to you to the Groupon rate while allowing you to book your stay at a later time through the hotel directly.

Is airfare included?
Unless specified otherwise in the offer, airfare is not included with Groupon Getaways Bookings or Groupon Getaways vouchers.
What are the restrictions for this deal?
We make every effort to have all pertinent information available on our website at the time of your purchase. Please be sure to review the Fine Print & Details tab beneath the main image for the deal where you will find the expiration date, book by date, maximum occupancy, pet policy, possible blackout dates, available room upgrades, and much more. If you still have questions after reviewing this section, please check the deal's Q&A board or Contact Us with any further inquiries.
Are taxes included? How much are they?

Typically, taxes are not included in the amount paid for a Groupon Getaways voucher. Check the Fine Print & Details to see if any additional taxes or fees are owed upon booking or at check-in. If taxes are not included, you will find more information regarding the amount of the charges on that page.

Getaways Bookings, on the other hand, include all applicable taxes unless otherwise stated.

May I buy more than one Groupon Getaways voucher?
It depends! The Fine Print varies for each Groupon Getaways offer, so check it for any restrictions. For some Groupon Getaways offers, you can combine more than one Groupon Getaways voucher for a longer stay.
I’m having trouble scheduling a stay with my Groupon Getaways voucher.
Each Groupon Getaways offer carries a booking guarantee. If you aren’t able to book the dates you want after purchasing a Groupon Getaways voucher, please call us for a refund before the promotional value expires. If the promotional value of your Groupon Getaways voucher expires before you use it, the voucher is still worth what you paid for it as a credit with the merchant toward the advertised experience.
What happens if I need to cancel my trip after I have booked it?

Check the Fine Print and Details of the Groupon Getaways offer for the cancellation policy before purchasing the Groupon Getaways voucher or the Groupon Getaways Booking.

With Groupon Getaways vouchers, you should call the merchant and Groupon Customer Support to cancel your reservation if the policy allows for cancellations. You may be charged a cancellation fee if applicable.

You can cancel any Getaways Booking through Groupon by signing into your account under My Groupons or by contacting Groupon Customer Support. After the cancellation deadline, you must contact the merchant, who will handle cancellations on a case-by-case basis. You may be charged a cancellation fee if you do not meet the cancellation deadline.

How do I confirm my Getaways Booking?
If you made a reservation through Groupon Getaways, you’re all set. You don’t need a Groupon voucher and will receive confirmation in your e-mail. Your confirmation will also be available in your Groupon account under My Groupons. (You do not need to contact the merchant unless you are making a special request; special requests must be made directly with the merchant before your check-in date.)
Do I need to have the same credit card with me at check-in that I used to purchase my Getaways Booking?
No. The merchant will require a valid photo ID and any valid credit card for check-in, but not necessarily the credit card used for purchase.
I had an experience that didn’t go so well.
Please try contacting the merchant to see if they can help you directly. If that doesn’t work, please Contact Us and we’ll do our best to help make it right.

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