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Help Center > Scheduling

Merchant has no availability or hasn't returned my calls

Sometimes it can be difficult to reach a business or schedule an appointment shortly after their deal is featured. Please have patience when trying to reserve a spot immediately after purchasing.

If you’ve waited a week or so and are still having trouble, double-check the redemption instructions on your Groupon voucher to make sure you’re using the best contact info. If that doesn’t work, please contact us using the button to the right. We're glad to reach out to the business to try and fix this for you.

Trouble locating or using the redemption code

Your redemption code can be found in the center of your Groupon voucher. To view or print it, head to your My Groupons page and click "View Voucher."

Always double-check the redemption instructions on your voucher to ensure that you're using the correct code and that you don't miss a step in the process. If you’re still having trouble, we recommend contacting the merchant directly. If they're unable to assist, please don't hesitate to let us know.

Merchant is closed

Please contact us using the button to the right -- we will always honor your refund requests if a business closes permanently.