Extended Stay America Suites Austin Downtown Town Lake

Austin, Texas United States of America

Extended Stay America Suites Austin Downtown Town Lake
3
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Evan D
1 year ago
Very Sweet and Helpful Staff; Not the Safest Area Summary: This location is not nestled in the safest area of Austin, but despite this the staff members are top-notch. Pros: Staff were very kind. They were consistent, helpful, kind, warm, dog-friendly and accommodating. They sit and talk and are highly personable. They are patient with difficult visitors and very competent at their job. Facilities were clean, water pressure was excellent, hot water was available, multiple amenities including dishes, soap, silverware, and towels were just an ask away. Cons: The key-card door locks need an immediate and complete overhaul. It is highly unsafe to be unable to enter the building after-hours if one is being followed or otherwise in a compromising situation. All doors tested, including own room door, took around 30s-1min to enter on average after failed attempts with multiple cards. During a local incident on 02/09/24 police were only mere seconds away likely due to close proximity to government buildings. Zero break-ins to any vehicles; however more cameras would be needed on the exterior of the building.

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
Located in Austin (South Congress), Extended Stay America Suites Austin Downtown Town Lake is within a 10-minute walk of South Congress Avenue and Lady Bird Lake. This hotel is 0.7 mi (1.1 km) from Moody Theater and 1.1 mi (1.8 km) from Sixth Street.

Rooms
Make yourself at home in one of the 130 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls.

Amenities
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.

Business, Other Amenities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
littlegeneral_11
|1 review
Bad experience The staff went out of the way to be helpful but they can’t make up for a run down facility. Our first room smelled so bad we didn’t even enter it. The second room was clean but worn. The sofa bed for the third person had a thin mattress I mean thin. I don’t know if this room was not set up for 3 or if this is the sofa that all the rooms had. Even the child had trouble sleeping on it. There was an odor throughout the building. The entire facility looked like it needed to be redone. Have stayed at extended stays before and this was the worse. Would not stay here again.
NesofOklahoma
|1 review
Don’t do it We deeply regret staying here. It was not a safe area or a good location. The staff was friendly but it wasn’t enough. When asked about the continental breakfast, we were told the shipment didn’t arrive but the sign advertising it remained up. That was the least of the offenses. I have smelled less weed outside of a dispensary. The whole place reeked of weed and old fast food. We all got a letter to remind us that there is no cleaning staff and we need to take our trash to the trash rooms. No wonder there were roaches in the room. And a pile of vomit in the staircase for DAYS. The outside door lock frequently decided not to work. The place was in obvious disrepair. Like someone started renovating five years ago and then forgot.
Evan D
|1 review
Very Sweet and Helpful Staff; Not the Safest Area Summary: This location is not nestled in the safest area of Austin, but despite this the staff members are top-notch. Pros: Staff were very kind. They were consistent, helpful, kind, warm, dog-friendly and accommodating. They sit and talk and are highly personable. They are patient with difficult visitors and very competent at their job. Facilities were clean, water pressure was excellent, hot water was available, multiple amenities including dishes, soap, silverware, and towels were just an ask away. Cons: The key-card door locks need an immediate and complete overhaul. It is highly unsafe to be unable to enter the building after-hours if one is being followed or otherwise in a compromising situation. All doors tested, including own room door, took around 30s-1min to enter on average after failed attempts with multiple cards. During a local incident on 02/09/24 police were only mere seconds away likely due to close proximity to government buildings. Zero break-ins to any vehicles; however more cameras would be needed on the exterior of the building.
Justin H
|1 review
Shout out to the dryer sheet fairy! The staff here, Tasha(aka dryer sheet fairy) especially, is absolutely incredible. Friendly, kind, and welcoming from the minute I checked in. Blown away by the way i’ve been treated, and i just checked in! Thank you so much for your hospitality!
Liz M
|1 review
Excellent staff All the staff were great! Very helpful and kind. The location is excellent. Nothing fancy but it is a great budget place to stay. The rooms come with a mini kitchen. If you want pots and utensils you just need to ask the staff. The rooms are not cleaned every day but if you need anything all you have to do is ask.

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