At Cell Phones and More, clients browse phones and accessories from carriers such as Verizon, AT&T, T-Mobile, Boost, Cricket, and Virgin Mobile. Onsite technicians can reignite the healthy glow of a damaged smartphone screen or rekindle connections between computers and the Internet. Staffers can unlock phones, allowing devices to switch carriers without losing functionality or running away from home in search of their old signals. The shop also buys gently used cell phones and dishes out servings of prepaid minutes.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus ? something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
At the ripe age of 8 years old, Steven Teague began fiddling with his uncle’s Hewlett-Packard computer, sparking a deep interest in computers that eventually led the tech-savvy kid to found his own help center, Crucial Computers LLC. Today, Teague offers computer troubleshooting, repairs, and installations for a variety of systems; he even goes so far as to provide same-day and afterhours services in cases of emergency. From configuring wireless networks to to setting up newly purchased computer systems, Steve can not only handle it all, but also teach it. The shop offers hands-on computer-building classes, with each session capped at 10 students for attentive instruction.
Simplified Systems' computer-repair technicians rush to clients' homes or small businesses to fix malfunctioning computers, set up wireless networks, and safeguard machines against viruses. In addition to their technical services, staffers consult clients about purchasing decisions, helping customers decide which new computer or software is right for their needs.
Techie Wayne's interest in problem solving started a long time ago. His experience includes 20 years as a troubleshooter in the plastics industry, and he has been tinkering computers since 2001. Today, he spends his days homeschooling his son and his nights fixing computers. His company's services cover everything from screen replacement and virus removal to tune-ups and data recovery. He works on laptops and can even build custom computers from scratch. Taking pride in his straightforward approach, he charges by the job instead of hourly and only charges $10 for his time should the client decide not to go through with repairs.