TigerDirect.com's vast virtual warehouse distributes computer parts, software, and gadgetry around the world, backed by their brick-and-mortar stores around the nation. Home to PC and computing experts, the stores dole out repair and advice in equal sums, answering questions about virus issues such as pop-ups or nasty computer-sneezing fits. Founded on the principles of putting the consumer first, TigerDirect offers same-day shipping and business-to-business sales, and they boast a spyware-tight website security guarantee that will cover customer liability up to $50.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
At Orlando Bartending Academy, professional bartenders school future crops of drink slingers in a realistic bar atmosphere. The instructor-owned-and-operated facility's main draw is its 40-hour mixology course, which grants students bartending certification. It also covers alcohol awareness training and a flair seminar that teaches fledgling bartenders how to entertain customers without resorting to the popular bar trick of sawing guests in half. Small class sizes enable instructors to provide one-on-one attention, and job-placement assistance ensures students always have a place to apply their skills.
The professionals also educate home bartenders during couples' martini classes, teaching guests to make a lineup of popular martinis for delighting future dinner-party guests.
A recent transplant to Altamonte Springs, dedicated pianist Joyce Lundeen has spent the last 30 years teaching students of all ages to coax melodies from the ivory keys. Initially unsatisfied with the instructional books on the market, she has published more than 50 of her own, which are used by piano teachers across the United States. In addition to learning to read and play music, students can hone improvisational skills and learn music theory.
The Jewish Community Center of Greater Orlando was founded to give those who share the Jewish tradition a communal setting in which to exercise, play, and learn with one another. Between them, the two locations boast full fitness facilities, tennis courts, and an outdoor pool. Group exercise classes and a gymnasium aid adults in acquiring fitter bodies, and sports leagues provide a venue for grownups to compete and ceremoniously dump sports drinks on each other. The center also puts on its own full-blown theatrical productions.
The center’s staff tailors certain events to the needs of senior citizens, helping them with exercise regimes such as yoga. Staff members also assist the Senior Nite club in organizing trips to new restaurants or the theater and help pintsize guests by helming a preschool, kids' camps, and extracurricular programs. Staffers can even pick up youngsters from school and ferry them to one of the facilities for afterschool development programs, which, like backyard mazes, are designed by the child’s parents to challenge young ones.