The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service Oil Change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car?it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube's savants perform air-filtration, electricity, and windshield services, among others. The technicians' quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, only complete a service after it has been approved, and refuse to replace windshields with saran wrap.
With more than 175 locations nationwide and more than 35 years in the business, Car-X Auto Service has earned a prime spot in the parking garage of quality car care and customer service. Started in 1971 by a team of seasoned muffler-shop owners, the service centers have blossomed from their beginnings as specialty exhaust shops to providers of nearly any repair or maintenance service imaginable, from installing performance-enhancing accessories to treating cars to therapeutic trust falls. In addition to promoting safety and long, healthy engine life with brake services and speedy oil changes, Car-X Auto Service reaches out to the surrounding community with regular philanthropic activities, such as recycling drives and participation in the American Heart Association’s Heart Walk.
Bill Graham founded the first Graham Tire location in Sioux Falls, South Dakota, in 1951, a time before dashboards blinked with digital readouts or engines buzzed with microchip brains. As cars have progressed, Graham Tire has kept pace. Still overseen by the Graham family, the current 22 locations employ ASE-certified mechanics who mend and maintain cars, trucks, SUVs, and farm equipment. Computerized engine analysis reveals rides’ performance levels and any problems, allowing the technicians to efficiently diagnose trouble without resorting to good mechanic, bad mechanic interrogations.
The ASE-certified technicians at O'Brien's Auto Repair—a Napa AutoCare Center⎯facilitate maximum mileage with vital maintenance services in its Des Moines and Urbandale locations. Mechanics initiate 41-point inspections, scoping out key components to ensure all systems are running safely and smoothly, and perform preventive and regular maintenance such as brake-pad replacement and radiator flushes. Fresh oils such as 5W-30 and 5W-20 replace their worn-out predecessors during oil changes, as techs screw on new filters to stand in for old, crusty filters or clogged cheesecloths. Cozy, sunny waiting areas invite drivers to relax with cups of coffee as their cars cavort with mechanics.