uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
The technicians at Texas Cellular have all worked for major cellphone manufacturers including Apple, Samsung, and HTC. Collectively, they've amassed tons of knowledge about cellphone models over the course of two decades in the industry. Calling on this expertise, they're able to repair cracked screens, fix charging issues, and eliminate any low-pitched groans emanating from the key pad. Texas Cellular also maintains a large inventory of phones and accessories, and is a direct distributor of such brands as Verizon, T-Mobile, and GoSmart.
So many factors come into play when computers, phones, and tablets misbehave. It could be a hardware problem. It could be a software problem. Or, it could be a hardware, software, and shower-of-boulders problem. But whatever the circumstances that led to the malfunction, Payless Computers & Cell Phone Repair's team can speedily resurrect that ailing technology with thorough electronic autopsies and analog customer service. Specializing in nearly every make and model of device, the technicians use their equipment and savvy to restore phones' cracked touchscreens to their original un-cracked sheen and get sluggish computer microprocessors back into racing form.
Electronics physicians at Dr. Cell Phone revive technological investments with original replacement parts and a three-day turnaround time. Cell-phone and computer specialists repair cracked screens, casing damage, and malfunctioning keys and address other common mobile-device maladies such as out-of-style ringtones. In addition to treating every single model of brands such as BlackBerry, Nokia, and Motorola, phone techs seamlessly repair screens and LCD components for iPhones 3G, 3GS, 4, or 4S and cracked iPads. Each customer—whether they drop by for a walk-in appointment or send their phone through the mail—receives a repair-order number to check in on their electronic pets, as well as a 30-day warranty on all parts, scratch 'n' sniff upgrades, and labor. In addition to handheld devices, The Dr. Laptop branch fixes up personal computers.
When a screen cracks, a tablet gets wet, or a laptop turns back into a pumpkin, the technicians of Gadget MD swoop in to save the day. Backing all their work with a six-month guarantee, and often available for same-day service, the team is adept at returning doohickeys to their functioning, good-looking selves. Apple fans are especially enamored of the Gadget crew, who effortlessly renovate all manner of Mac devices.