James McGuffey, owner of Alamo Door & Awning, built his business on a simple guarantee: he promises customer satisfaction with his newly installed or repaired garage doors, garage-door openers, and extendable awnings, or he doesn't charge for the service. To deliver on such a pledge, he maintains a team of top-notch technicians and a stock of most of the hardware needed for any job. He even sells the hardware piecemeal to those who want to attempt repairs on their own, providing helpful advice and tips for such do-it-yourself projects on his website.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) service vehicles at Jiffy Lube.
In addition to performing oil changes, technicians perform preventative services such as air-filtration, among others, as well as state emissions inspections. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.