Certified maintenance consultant Brian Laidlaw has been caring for foreign, domestic, and classic cars for more than 25 years. Stationed in the Hampden-Woodbury area for most of that time, Brian takes pride in offering only what a small, local business can: one-on-one attention, and loads of information. To keep rapport with his customers at its highest level, Brian and his staff snap before and after pictures on all of their automotive repairs. They also provide free towing and road service, which is far more effective than coaxing cars to the shop with trails of cookies. While customers wait for repairs to be completed, they have all the accoutrements of a coffee house at their disposal, including a grinder, brew stations, and a variety of different coffees and teas.