The Phone Doctors have heard many reasons for phones being damaged—from customers dropping them on the ground to customers using them as a projectile after a mountain lion showed up on their front porch. In light of these and the many other stories the Phone Doctors' repair team hears, its techs continually train to keep pace with the rapidity of mobile-device releases and the steady stream of repair orders they receive daily from customers across the United States.
Experienced with virtually every manufacturer and carrier, the technicians perform repairs that range from touchscreen replacement to water-damage recovery. In addition to in-house repairs, they also furnish gadget owners with do-it-yourself kits that include specialized tools such as pentalobe screwdrivers and needles and thread. Further resources include online repair guides and patented magnetic ScrewMats, earning Phone Doctors praise on TreeHugger for "empowering people to do their own repairs."
In addition to its six retail locations, which accept both drop-off and mail-in orders, Phone Doctors spans to about 20 affiliate repair centers across the United States, each staffed by technicians trained by the Phone Doctors' team.