When it was founded in 1959, Ziebart?s business model hinged on a single service: its innovative rust-prevention procedure. However, the chain has diversified its auto treatments throughout the last five decades. Though the team of certified technicians continues to safeguard vehicles against corrosion, they also protect paint jobs with Z-Shield and Diamond Gloss coatings and render interior fabrics stain-resistant with their house Ultra Fabric Protector formula. They clean and disinfect ride interiors, and hand-wash and machine polish exteriors to a sparkling shine. Beyond up-keeping vehicles, they stock an arsenal of car electronics that run the gamut from remote car starters to in-dash navigation systems, which can help drivers find their way back home without relying on a trail of breadcrumbs.
Encircling Indianapolis with its attentive brand of customer service, Indianapolis Car Care keeps customers mobile with a wide variety of automotive repair capabilities. The team starts with the tires, dealing with leading manufacturers when folks need replacements. But their expertise also lies in helping people prolong that inevitability with tire rotation, computer balancing, and ancient rubber-protecting hexes. Owners can also bring in their sickly cars for procedures ranging from oil changes and tune ups to transmission repairs.
Sam Meineke opened his three-bay muffler shop in 1972 with a single product line, and through time, he and his successors have expanded the business into a complete automotive car-care center. Today, nearly 900 franchise owners operate their locations around the globe, still standing on the firm foundation of Sam's ideal of nursing vehicles back to health at fair prices. Meineke Car Care Center's mechanics perform an array of services, keeping rides running in showroom condition with tune-ups, 23-point inspections, tire rotations, and deep-tissue windshield massages.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil Change, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car: it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) service vehicles at Jiffy Lube.
In addition to performing oil changes, technicians perform preventative services such as air-filtration and electrical system maintenance, among others. Jiffy Lube's quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
In 1973, after returning from Vietnam, Joe Tilford started work at Goodyear Tire & Rubber Co. In 1980, he made the jump to entrepreneurship and opened his own shop. In 2013, he'll unveil his seventh location—an achievement far surpassing his early dreams. "I always thought it would be one or two, maybe," he says. His recipe for success includes trained and ASE-certified technicians, diagnostic equipment, and serving as an authorized dealer for brands such as AC Delco. Today, his team replaces parts, changes oil, and checks engines while its clients take advantage of perks such as shuttle service and a 24-hour key drop.
Auto-Lab of Avon’s ASE-certified technicians demonstrate confidence in their services by including a 12-month, 12,000-mile warranty with every repair. As part of a decades-old franchise with locations in five states, they have access to the latest computerized diagnostic equipment, allowing them to identify problems early and accurately and giving them a powerful lobbying ally for when smartphones are elected to Congress. However, Auto-Lab of Avon’s goal is to avoid the need for repairs in the first place through meticulous regular maintenance and inspections. To this end, their auto-care clubs provide customers with free or discounted maintenance services, such as oil changes, tire rotations, and tire repair, as well as discounts on parts and labor.