uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Freshly back from vacation, a customer walks expectantly into the room. A golden retriever bounds clumsily up, its tongue flapping a rosy greeting and mouth stretched far back into a smile. When the dog?s owner takes up the leash, thanks the staff for caring for her energetic pup, and turns to leave, she feels a tug on the leash. Her dog has planted his feet firmly, trying to back into a sitting position?clearly, he wants them both to stay put.
According to proprietor Lisa Schettino, this is an everyday occurrence at Camp Canine. After a difficult experience finding pet care for her own dog, Lisa set out to create an environment that would not only keep critters safe, but make them want to stay. Now, each Camp Canine location has a resort-style atmosphere sprawled over 9,000?15,000 square feet.
Stressed four-legged friends wiggle with glee during massages, shedding stress from squeaky toys giving them the silent treatment. Against a bass rumble of purring, punctuated by canine yips, green-tea and chamomile facials drive dirt from wrinkled faces and soften wiry fur. As they wait for their next spa appointment, dogs can roam freely in a fenced-in play lot. After tearing through a maze of tunnels and obstacles, they splash into the pool and emerge to toss their cool, wet fur, bejeweling the air with spray. An air-conditioned indoor play area shelters pets from extreme heat and teenagers listening to vacuums at high volume.
Owners too can rest at ease during their pets? vacation, knowing their animals lounge in private rooms with plush bedding and staff on-site 24 hours a day. They check up on their furry friends via scheduled Skype sessions and various webcams set up throughout the facilities. The Boca Raton and Fort Lauderdale locations also pick up and drop off pets that haven?t yet learned how to operate a manual transmission.
Founded on the belief that dogs, like people, deserve a bit of pampering, Dee's Sanctuary Grooming and Spa aims to spoil canines with doting affection and care. A standard visit begins with a relaxing hydro-massage bathing ritual, relaxing muscles stressed from long walks and playdates with dematerializing Cheshire cats. Following all grooming rituals—which can include basics such as nail trims and combing or more involved skin and coat treatments—dogs are escorted to their own serene zen den outfitted with soft bedding, toys, water, and a comforting view of the entire spa interior.
Diane Dolphin, a 12-year veteran groomer and graduate of the elite Nash Academy, tends to haute couture grooming duties. Like all other dog stylists at Dee’s Sanctuary, she is happy to offer free consultations concerning potential fur makeovers and the latest in bandanna-tying fashions. The combination grooming spa and day-care center also sells toys, grooming supplies, and Good Dog bakery treats.
A chalkboard behind the dining room’s bar lists La Stella’s refined Italian dishes, creating a dining experience the Sun Sentinel called "sophisticated, but not pretentious." After honing her culinary talents in Providence, Rhode Island, owner and head chef Jamie Barlow relocated to Boca Raton, bringing along her passion for Italian cuisine. To secure traditional Mediterranean flavors, she relies on imported mozzarella and Italian tuna as well as house-made sausages. The freshness of her cuisine stems from the quality produce and marbled proteins she covertly hauls off the podium at the county fair's blue-ribbon ceremonies.
Clean, black lines on the walls contrast with the white dining room, which uses floor-to-ceiling windows to keep the space welcoming and airy throughout the day. At night, track lighting helps to keep the room as well-lit as a tanning bed full of hand mirrors, and swooping strings of bulbs illuminate the covered seating outside.
With rolling hills and lush, green woods in the background, expert instructors lead students out into the great blue Pacific for custom surfing lessons. During lessons, wave tamers certified in CPR, first aid, ocean safety, and mermaid diplomacy bestow burgeoning surfers with all necessary skills and ocean awareness, which helps surfers to keep their bearings and tackle whitecaps safely. Surf techniques and etiquette can be tailored to ease rookies into their comfort zones or amped up to challenge and heighten the skills of more experienced boarders.
Tamalpais Surf Club also rents boards and wetsuits for surfers looking to paddle out on their own, and their lending inventory includes vintage boards from renowned shapers. To throw more adventure into the mix, the team organizes yoga-surf retreats and surf camps in exotic locales such as Costa Rica and Hawaii, where groups can immerse themselves in the country's culture, cuisine, and bilingual waves.
The staff members at Sylvan Learning's numerous centers understand that each child learns differently. Therefore, they don’t try to implement a uniform tutoring system; instead, they design custom lesson programs based on the results of a skills assessment using diagnostic tools and one-on-one interviews.
Tutors work with students from pre-kindergarten through grade 12, illuminating topics ranging from basic reading and writing to remembering complex algebraic formulas without having them tattooed on your chest. Many of Sylvan’s instructors work in local schools, so they are intimately familiar with common curricula and understand how to gear lessons toward optimal results. Camps and after-school and summer classes can ready high-schoolers for the rigors of the ACT or the SAT, or they can help students to wow college-admissions officers with their superior essay-writing skills.