As a little girl, Vanessa Ortega was often found snoozing underneath her family's mobile home alongside her german shepherd, Giant. An intense sleepwalker, on many nights she would leave her bedroom, open the front door, and make her way down the front steps with the faithful Giant. Her bond with canines continued into adulthood, during which she's owned up to four dogs at a time. After trying different overnight-boarding facilities, Ortega noticed that her pups displayed anxiety, timidity, and other signs of trauma, so she decided to open her own pet-care business to give dogs high-quality attention.
During daily visits, Ortega and her staff care for pets in their owners' homes, taking them out for walks, filling their food and water bowls, and playing games such as catch and Stratego. Staffers spend the night at the animal's home during overnight visits, which can be a comfort to anxious pets, or take more sociable pets to their own home for a sleepover. Without fail, regular customers are assigned the same caretaker and substitute caretaker for each visit, both of whom they meet during a consultation before the first visit. They can rest assured knowing that Ortega interviews and background-checks all employees thoroughly to ensure that they love pets and are not going to dress them up like the characters of Little Women. Staff also provide masters concierge services, which include running errands and performing light chores, such as grocery shopping, house sitting, and home organization.