uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Thanks in part to Miracle on 34th Street, the classic Christmas film, and its annual Thanksgiving Day Parade, Macy's has been immortalized in the minds of generations of Americans. It's hard to imagine that Macy's was once a small storefront operation founded by a businessman whose previous stores had failed. But success was just around the corner.
Eleven dollars and six cents. That was the total of first-day sales when Macy's opened its doors in 1858. Of course, at that time, it wasn't a retail superpower?it was a small dry-goods store on the corner of 14th Street and 6th Avenue in New York City. Before founding that little shop, Rowland Hussey Macy had suffered several failed retail ventures. This time, things would turn out differently.
By 1877, R.H. Macy & Co. had become a full-fledged department store, spreading its way into the ground spaces of 11 adjacent buildings. Just about 25 years later, the store had outgrown even those expanded confines, so the company moved to its iconic Herald Square location on Broadway and 34th Street. There, Macy's began to attract shoppers from the rest of the country and the world. This location also saw the store become a major part of American holidays, especially in 1924, when immigrant employees wrangled the city's packs of stray floats and organized the first annual Macy's Parade.
Today, Macy's boasts 850 locations across 45 states and US territories. A far cry from that initial dry-goods shop, the modern-day stores carry everything from clothing and shoes to furniture and electronics. Though it is now headquartered in Cincinnati, the company's flagship store in Herald Square still attracts throngs of customers from all corners of the globe. The same can be said for the Macy's website, which is one of the most visited retail destinations on the Internet.
It’s a wonder the staffers at Protein Bar have time to do anything but smile for the camera amid the maelstrom of media attention the eatery has received in recent years. The man at the center of the storm is founder Matt Matros, dubbed one of Crain’s Chicago Business’s most successful 40 Under 40 in 2012. Matros spend his youth struggling with his weight, and lost his father to a heart attack before his 22nd birthday. The shock sparked a renewed hunger for life in the young executive, who went on to shed 50 pounds through exercise and healthy eating. Along the way, Matt noticed a gaping hole in the world of fast food—where were the healthy options? He decided to throw his corporate career to the wind and pour his entire life savings into opening the first Protein Bar, a welcoming haven for the health-conscious eater. Matros’ business soon flourished into eight Chicago locations, with three more in D.C. His aim was to cut out the junk that pervades fast-food chains—refined sugars, hydrogenated oils, empty calories, and unsettling cartoon characters—and replace it with lean protein, heart-healthy fiber, and satisfying flavor. The menu accomplishes just that. At breakfast, bowls are filled with oatmeal deemed some of the finest in the city by CBS Chicago. As the hours wear on, a special mix of six types of veggies builds each salad into a powerhouse of vitamins, minerals, and antioxidants. Bar-ritos swap out calorie-heavy rice for quinoa and flour tortillas for hearty whole-wheat wraps. Signature blended drinks omit sugary additives for protein mixes and fruit, each named for a Chicago neighborhood, and bowls of warm, organic quinoa come topped with protein and fresh produce.
To call The Body Shop a mere skin and body care store is to miss half of what makes it special. Late founder Dame Anita Roddick was a pioneer for ethical business practices; upon opening her first store in Brighton, England, in 1976, she developed company values such as "Defend Human Rights" and "Protect The Planet." She somehow balanced principles and profit, partnering in global campaigns with UNICEF, Greenpeace, Amnesty International, and the United Nations, all while ultimately expanding her brand into 2,500 locations in over 60 international markets. After her death in 2007, then-British Prime Minister Gordon Brown said, ?She campaigned for green issues for many years before it became fashionable to do so and inspired millions to the cause by bringing sustainable products to a mass market. . . . She was an inspiration.?
Indeed, the Body Shop exhibits an eco-friendliness and social consciousness that's hard to come by in a company of its size. Its products have been fair-trade since 1987, and its Against Animal Testing movement led to an EU-wide ban of animal testing of cosmetics. The products are made from ingredients harvested from around the world: shea butter from Ghana goes into body scrubs and butters, and Indian artisans craft wooden massagers and tote bags that are screenprinted by hand. But all that isn't to say the company's production practices overshadow its final products. Skincare treatments such as the brand?s iconic body butters, facial products, and gift collections often appear in Allure, Marie Claire, Lucky, Seventeen and other national publications.
Robert Birnecker and Sonat Birnecker-Hart are devoted to the art of distilling. For Robert, it’s a family tradition: he still treasures memories of his grandparents’ award-winning Austrian distillery, where he often helped out as a child. A graduate of Oxford and the University of London, Robert's wife, Sonat, gave up a tenured academic position to pursue the couple’s dream of making their own spirits from scratch. Today, Robert and Sonat’s award-winning Koval Distillery is the first to open in Chicago’s city limits since Prohibition. There, they blend classic, mainstream techniques with contemporary, indie methods, ensuring quality by using only certified organic and kosher ingredients grown in the Midwest.
Using a Kothe potstill custom-made and hand-built in Germany, the husband-and-wife team produces small-batch spirits, including five original white whiskeys made from rye, oat, wheat, millet, and spelt mash. They also distill Lion’s Pride aged whiskeys, plus a selection of liqueurs and brandies, such as bierbrand made with Dynamo Copper Lager from neighbor Metropolitan Brewing. These spirits have won multiple local and national awards, from Whisky Magazine’s 100 Greatest Distilleries to Visit to the Chicago Reader’s Best Local Distillery.
Wanting to further the careers of other artists he knew, Jake Nickell set up a competition-based T-shirt-design company in his small apartment to give those artists a chance to make their art and get paid while doing it. Today, the small design startup has expanded into Threadless, a virtual boutique showcasing artsy apparel and accessories from designers all over the globe. Each week, guest artists and illustrators submit designs depicting pop-culture references, animals, folk art, and vibrant abstract works, leaving it up to the online community to vote on which entries will populate the shop’s menagerie of merch ranging from T-shirts and hoodies to bags, laptop cases, and umbrellas.
In addition to printing their work, Threadless honours artists with awards for designers in various categories, as well as a Made By program highlighting artists who've developed a following in the community or discovered the whereabouts of Van Gogh's middle-school diaries. Store staffers also award scholarships to hardworking designers and present Design Challenges to focus submitting artists on a central theme or aesthetic style. At Threadless Atrium, they collaborate with charities and other outside organizations to gather eclectic art submissions that currently benefit the American Cancer Society and Disney Villains.