uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
"If it's technology, we can work on it," claim the experienced electronics pros at Generation 3 PC & Laptop Repair. And since 2012, the company has proved its mettle with metal as it's expanded from servicing residential clientele to being to go-to IT team for commercial businesses.?
With seemingly no limits to their range of expertise, this IT team tackles issues on almost everything that beeps, computes, Facebooks, and has a hard drive for a heart. They perform services such as hardware repair, systems diagnostics and optimizations, and virus removals to ensure devices are processing at premium speeds. Their expertise extends to smart phones and video game consoles, too.
The beauty professionals at TTT Hair and Nail Salon can add length and fullness to hair with real hair extensions from Asia. They also transform natural hair by cutting away scraggly split ends and adding color. The stylists help draw attention to eyes by waxing away rogue eyebrow hairs and enhancing lashes with eyelash extensions.
Two years ago, DNA Computers opened it's doors for the first time.
Since then we have grown to include a full service printing division and we have recently upgraded our showroom and storefront. What has not changed is our commitment to providing the highest possible level of service and value to our customers.
Smartphones make life a whole lot easier, but become a real pain when they're broken. That's where Ifixandrepair steps in. The technicians can repair Apple, Samsung, LG, HTC, and Motorola phones, as well as tablets and computers. Shattered screens, sticky keyboards, and speakers that only play "Mambo No. 5" can all be fixed, and customers can drop off or mail in their gadgets. Ifixandrepair even puts the I in its name by selling DIY repair kits so customers can fix issues themselves.
As helpful as smartphones, tablets and computers are, they can be very touchy - and the technicians of iFixandRepair can set straight almost any kind of flare-up. Not only do they perform mail-in and drop-off repairs of shattered screens, water damage, speaker and battery issues, they also are a full service computer repair store. In fact, they can repair Apple, Samsung, LG, HTC, Motorola and laptops. They can even provide the parts for DIY repairs so customers can fix issues themselves.