Three times a week, Just U Relax's owner and principal massage therapist paid a 90-minute visit to one of her favorite clients, an elderly Italian woman who could barely speak a word of English. One day after a visit, the woman's daughter called and asked the massage therapist if she could come back again right away, saying her mother was not doing well. She arrived and set to work massaging her client's body, much of which had collapsed inward from a previous stroke. But instead of seeing the usual results, such as the woman's hands relaxing for a short time before tightening back into a bound position, the massage therapist saw her client maintain her peaceful composure. Then, this elderly Italian woman who could speak little English, let alone speak at all due to the effects of her stroke and Alzheimer's disease, looked at her massage therapist and said with perfect clarity, "Thank you." The woman's daughter called later, saying her mother died that evening, and that she wanted to say thank you for giving her mother such comfort before she passed. It was that moment that made the massage therapist realize she knew she could help people.
Raised by a cardiologist, the future owner of Just U Relax and her brother made a pact to go to medical school together, but when she found herself disenchanted by clinical environments and desiring a more hands-on approach to patient care, she explored massage therapy. Today, she and her team of licensed massage therapists at Just U Relax assess posture, gait, and occupational stress to customize bodywork for each client. The staff sees to guests' comfort in a variety of ways, including giving visitors warm robes and plush slippers, using massage tables with triple-cotton-padded tops, and playing relaxing music as aromatherapy wafts between rooms. Therapists also offer clients snacks such as fruit smoothies and granola bars. Additionally, each therapist is required to undergo at least three hours of training each month to learn new massage techniques and stay sharp.