Signature service: Homebrew supplies
Staff Size: 2?10 people
Average Duration of Services: 30?60 minutes
Pro Tip: All the employees brew and make their own wine and mead
With a passion for beer that extends to becoming a BJCP certified beer judge and a student of beer courses at The Siebel Institute of Technology, Andy Moore joined the staff at Cap N Cork Homebrew Supply more than 10 years ago. Today, he owns and runs the business, giving him "the ability to talk about beer and wine all day long," which he cites as the part of his job he likes the most. He and his experienced employees put their customers' needs first, answering any questions they may have. These items can include the 34 types of beer kits that grace the shop, including IPAs, hefeweizens, stouts, and seasonal varieties. Also available are 150 wine kits including dry and sweet reds and whites, and a selection of different varietals of honey, including local honey, for mead-making.
A 23-year veteran of the industry, North Wind Heating and Air Conditioning owner Ed Szajna has been keeping homes and businesses in Macomb, Oakland, and St. Clair Counties temperate for 19 years. Fully licensed and insured, Ed never outsources HVAC projects to subcontractors or out-of-work Santas masquerading as chimney experts. Instead, he and his highly trained technicians take a completely hands-on, customer-service-oriented approach to every job. Because he values his clients’ time above all else, Ed always makes himself available to take calls and answer questions, and emergency services are available 24 hours a day, seven days a week.
Signature service: Pressure washing
Staff Size: 2?10 people
Average Duration of Services: 1?2 hours
Brands Used: Water
Besides making clients happy, what do you like most about your job?
Building the lasting friendships with customers while bringing their property back to its original luster.
Sometimes it's all about the little things in life. What supplemental courtesies do you include with your main services to leave clients with a smile on their face?
I don't try to up-sell every service offered by my company. I also give examples of all the services offer. Then I complete the chosen tasks better than expected, often throwing something in on top.
How is your approach different than that of other professionals in your field?
I encourage positive and professional experiences with customers, which in turn generate lasting relationships.
Is there anything else you want to add that we didn't cover?
I chose to serve my country overseas. Today, as a service-disabled veteran, I apply the same dedication when serving my customers.
The team at Adams Complete Cleaning & Restoration Co. understands that the home is a source of pride and a huge investment, and nothing can compare to the pain of having that investment tarnished. Should such a tragedy occur, Adams’ expert technicians are there to assist with services such as water mitigation, fire and smoke cleanup, mold remediation, and sewage cleanup. They also specialize in ordinary cleaning, including carpet and upholstery cleaning, wall washing, and tile and grout treatments.