More than thirty years ago, Darrel Neilson entered the auto industry as a muffler and exhaust specialist. Now, he and his master techs are full-fledged car doctors who offer services that repair everything from air conditioners and radiators to brakes and alternators across seven locations. They also document all of their findings in their computer system to diagnose automotive ailments with ease.
Four full-time certified mechanics tend to domestic and foreign vehicles at All Tune and Lube, a full-service auto maintenance and repair center. These mechanics can investigate engine troubles with computer diagnostics, ward off road trip delays with preventative maintenance, or repair air-conditioning units that have transformed speedy coupes into imperceptibly slow-moving icebergs. All of the mechanics’ handiwork comes backed by a warranty valid for 12,000 miles or 12 months.
With participating locations nationwide, Auto Care Special lets customers reach out to their local garages for a grab bag of free and discounted maintenance services. Cards may be redeemed for multiple vehicles over the course of one year for services such as oil changes, safety inspections, and engine-light diagnoses. Those who move or create alter-egos over the course of the year can scan the locations page for participating garages in their new cities of residence to receive a complimentary maintenance bundle.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change package, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians—all of which have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE)—service vehicles at Jiffy Lube. In addition to performing oil changes, technicians offer preventative services such as air-filtration and electrical-system maintenance, among others. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.