Before they even cross the threshold of a client's house, the first job for new employees of It's a Cleaning Company is in the owner's own home, where, with three kids, safety is the utmost priority. The staff cleans homes with the same amount of care that goes into hiring new employees. They do a walkthrough with the homeowners before the first cleaning session, which gives them a good idea of how the homeowners want their place cleaned. Then, after the first session, they seek feedback, which can include, "I don't like how that cleaning solution smells" to "Please write my name in lipstick on the mirror when you leave," so they can tweak upcoming visits. Besides their most popular service, regular maintenance cleaning, they also perform spring cleaning, move-in/move-out cleaning, and commercial cleaning.