uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus ? something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Make no mistake: the Tiny Jewel Box shop is exactly as advertised. This deceptively-spacious jewelry retailer, watch repairer and general home decorator builds out into a much larger facility than first realized. Although each floor has a small footprint, like a jewelry box with fold-out compartments, the multi-story shop stores more than you might think. On the first floor, one can easily be bedazzled by the diamonds and high-end jewelry adorning the showcases. Then, take the elevator up to the other floors to find goodies like glassware, frames, paperweights and home accessories, many sporting price tags under $50. Also for sale here: luggage, cufflinks, pens and, of course, jewel boxes. The Tiny Jewel Box is DC’s only authorized Rolex repair shop, and the store also has an in-house custom jewelry designer.
Whether you need to a tune-up or repair for your PC or web design and search engine optimization for a personal website, the certified techs at Computer Care Repair are on-hand to help. They can accomplish some services remotely, such as remote preventative maintenance that covers analysis of RAM, defragging, virus and malware scans, backup registry, and more. For issues that can’t be solved remotely, they offer in-home repairs as well as 24-hour emergency service.
WiGoClinic – Cell Phone Repair Shop performs a wide assortment of smartphone fixes, including fitting damaged devices with solid new covers, which breathe new life into once unusable technologies. Trained technicians cradle cracked smartphones to soothe them into drowsy Airplane Mode, then gently unhinge shattered covers to clear delicate surfaces for a new protective window. Devices emerge from the phone hospital after roughly an hour with fresh screens that bestow the same functionality as the original factory cover. WiGoClinic also performs water-damage diagnostics, and boasts a high success rate in repairing drowned devices. iPhone repairs typically take less than an hour, and most operations can be performed while customers sit comfortably in WiGoClinic's waiting space, complete with kids' play area.
Whether in their office or out on location, the technicians at Tekademics schedule appointments—including same-day—to service and repair clients' computers. Their expertise includes repairs, virus removal, tuneups, and data backup and recovery.