The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil-change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube’s savants perform air-filtration, electricity, and windshield services, among others. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with Saran wrap.
Each of Brake King's five locations staff ASE-certified techs who coddle engines with clean oil and bring frazzled wheels and frames into perfect alignment. During each 20- to 30-minute oil change, engines exchange swampy old muck for up to 5 quarts of clean synthetic crude, along with a new filter, guaranteed to keep out clogs caused by incoming dirt, debris, and corn dogs. Technicians then rotate the tires to equalize tread wear and tear, before poking and prodding their way through a precise safety inspection.
Northampton native John Richi practices the same hands-on approach when working with his customers that he has honed since opening Pro Lube Auto Center in 1990. He draws from more than 20 years of experience and intensive training in diagnostics from a number of car companies, including Chrysler, Ford, and General Motors, and shares his expertise with a team of certified technicians. Together, they perform tune-ups and oil changes in addition to part replacement and transmission work, all in an effort to keep vehicles safe and in working order. As part of a nationwide network, the shop allows out-of-state work under the business’s 12-month, 12,000-mile warranty should breakdowns occur while driving through the mountains of Pennsylvania or the saloon of an Arizona ghost town.
Bradley Auto Wash expertly coaxes grime away from cars, turning dirty transporters into shiny motorized chariots. During the Platinum wash, a set of electronic eyes sizes up autos, measuring length, height, and level of filth with robotic precision and calculating the proper amount of soap, wax, and tranquilizer needed to subdue and clean cars. A soft-cloth system then safely cleans vehicular exteriors before stationary fans blow water away at 3,600 RPM. A triple-foam polish ensures that cars glisten like a greased-up bodybuilder, and an undercarriage wash and rust inhibitor blast away winter's clingy salt and head off corrosion. To help cars repel mud, rain, and malevolent fog sprites, Bradley Auto Wash applies a clear-coat protector before giving wheels their own pampering—including a hubcap polish, tire shine, and whitewall cleaning—leaving cars perfectly groomed and ready to impress neighbors and strike shame into the hearts of carjackers.
Soiled cars enter Soft Touch Auto Wash & Detail Center and emerge cleansed of unsightly grime after a thorough once-over by the center's technicians. During each hand wash, staffers employ elbow grease and torrents of soap and water to wash away gunk from the exterior. They then comb through interiors with a vacuum in search of debris before wiping smudges and film from inner windows and dashboards. Every wash also includes a towel dry that leaves cars glowing, rewarding them for every time they didn't run away from home when parked overnight in the driveway.