The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil change package, which promotes the longevity of each vehicle. These technicians learn their care-care talents during stints in Jiffy Lube University, the company's exhaustive training program. During their training, technicians engage with computer-based learning, apply knowledge during on-the-job-training, and pass frequent skills tests to master the art of engine maintenance. Upon graduation, technicians also take the Jiffy Lube Pledge, vowing to service their customers' cars with the same care they would normally reserve for their own vehicles. This extensive curriculum and commitment to customer service is part of what earned the program accolades as an Automotive Service Excellence (ASE) Certified Training Provider.
In addition to performing oil changes, Jiffy Lube’s experts perform air conditioning, air filtration, cooling system, electrical, windshield services, and many more. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services and only complete those services after it has been approved by the owner.
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Express Auto Spa's skilled staffers rejuvenate grime-ridden rides with automated wash tunnels and Armor-All products. After the pulsing jets dislodge grit and caked-on stoplight glare, the technicians gently towel-dry vehicles by hand. Their detailing services require even more attention to detail as they shampoo floor mats, hand-wax exteriors, and remove tar and road scuzz. Those in need of regular cleanings due to entering their vehicles into mud-wrestling competitions can enlist in the VIP Wash Club, which entitles members to unlimited washes each month.