Phone Repair in Federal Heights

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uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.

On the worst thing you can do after cracking your smartphone’s glass screen

“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.

On the repair process

"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.

On growing his business

uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.

On unusual repair jobs

Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.

On the importance of a one-day turnaround time

Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.

1136 Spruce St
Boulder,
CO
US

Signature service: Concierge IT for Desktops and Laptops
Established: 2014
Reservations/Appointments: Required
Staff Size: 2–10 people
Average Duration of Services: 2–4 hours
Brands Used: Apple/Mac, PC, Windows, Microsoft, Android, Square payments
Pro Tip: FixingIT takes care of your Desktops, Laptops, Mobile Devices, and limited hardware issues.

1085 Broadway St #20
Boulder,
CO
US

Jimmy Atkinson has more than six years of computer training under his belt, which is impressive for a man of 20. This uncommon Colorado State University student operates from just west of campus, setting technological problems straight with experience gathered from a lifetime with computers. Virus-ridden systems, sluggish laptops, and shattered cell phones all find relief under Jimmy's care. He also maintains a stock of hardware, including custom-length ethernet cables, wireless routers, and album mounts for clients' classic floppy discs.

1205 West Elizabeth Street
Fort Collins,
CO
US