uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
Having resolved at a young age to pursue his passion for green building, Jeff Kaplan created the Urban Land Institute's Young Leaders Program when he was just 21 years old. In late 2007, Jeff started New Living, a green building and home store whose high environmental standards earned the shop a B Corporation certification. Today, New Living sells exclusively eco-friendly products from ethical businesses, stimulating the local green economy while making green materials more affordable and accessible. Staff members passionate about responsible consumerism often help customers interested in repurposing and refinishing items. Kaplan's efforts at revitalizing Houston's small businesses and affinity for wearing capes earned him the title of Green Hero from the U.S. Green Building Council.
Handyman Connection thoroughly vets each of its skillful technicians, only hiring candidates who pass a background check, boast more than 10 years of experience, and can handle a variety of the shop's handyman services. Technicians come to houses to tackle any project, from fixing the tiniest leaky sink to building enormous stone fences that spell out a nemesis's phone number when viewed from outer space. The renovating services help transform imperfect houses into dream dwellings or fix up minor problems before placing homes on the market.
Cleaning out a gutter is a chore that's not only time-consuming: it can also be dangerous. But when The Gutter Man's experienced, fully insured technicians handle the task, they do it safely and efficiently, even performing extra work such as inspecting the condition of roofing. Homeowners can also purchase gutter-cleaning equipment, much of which the company manufactures independently, at a retail location.
When Extreme Makeover: Home Edition needed to outfit the Kubena family’s home, they turned to local closet expert David Linda. He and his company, SpaceMan, donated seven closets and a pantry, as well as a team of trained technicians to handle the installation. Giving back is nothing new for David and his company, which frequently provides materials to local Habit for Humanity projects. He brings that same helpful spirit to private jobs, striving to simplify homes by offering custom storage solutions. SpaceMan’s technicians collaborate with homeowners, molding the right closet to a home office or kitchen or saving space with an easy-to-conceal Murphy bed. All designers are certified by the Association of Closet and Storage Professionals and offer free in-home design consultations to jump-start the process. SpaceMan’s quality products and service have earned them exclusive partnerships with many of Houston’s homebuilding companies, allowing their work to be seen in multimillion-dollar homes and well-regarded beaver dens about town. All closet and storage systems are manufactured in Houston and carry a lifetime warranty that covers system repairs and replacements.