The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil Change package, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians—all of which have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE)—service vehicles at Jiffy Lube. In addition to performing oil changes, technicians offer preventative services such as air-filtration and electrical-system maintenance, among others. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
New Ford models such as the Focus, Explorer, and Mustang gleam inside Tindol Ford Subaru’s showroom, complementing a selection that also includes used vehicles from Ford, Honda, BMW, and Cadillac. The customer-service-focused staffers help to pair up prospective buyers with cars that suit their lifestyles, explaining financing options rather than insisting everyone pay with sacks of Tonka trucks.
Meanwhile, certified technicians tend to road-worn cars in the onsite auto shop. They inspect and tune up autos, change oil, and swap dilapidated parts for factory-certified replacements. The techs can also tackle more rigorous tasks, repairing autos after major collisions or converting trucks into monster trucks by injecting them with an experimental serum.