uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
The technicians at iHospital resuscitate broken and damaged devices that would otherwise be ripe for the scrapheap. Drawing from their comprehensive knowledge of Apple products, the team mends broken screens, restores hard drives, and performs CPR on waterlogged circuitry for iPhones, iPads and Macbook laptops. But the team doesn't always expect clients to come in; just like a real hospital, the team has an ambulance. This allows them to travel to customers' homes and perform their expert repairs on-site.
As an A+ certified tech, Jeff Marsh keeps both Mac and Windows computers healthy. He's also the owner of his shop—All Star Tech Support, LLC—which means he tends to both circuit boards and the humans who love them. When he isn't repairing damaged hardware or removing harmful viruses, he teaches aspiring geeks how to do the same. He also keeps his shop open until 6 p.m. on weeknights to give customers time to swing by after work.
After months and years of use, it’s not uncommon for computers to become slow to boot and reluctant to perform the tasks it once did. Fortunately, the technicians at Solutions Click are adept at clearing out digital dust bunnies and optimizing PCs to restore them to working order. The computer experts also aid in the safe setup of new networks and routers and head up live lessons in such software as Windows 8, C++, and Freecell.
The committed technicians at uBreakiFix restore fragile pocket appliances and entertainment consoles with an arsenal of original manufacturers' OEM parts and 15-minute service times. The repair team reunites customers with fresh new screens for HTC Evo 4G, iPhone 4, or iPhone 3G smartphones along with 90-day warranties. While waiting for trusty telephones, customers can enjoy lounging in a comfortable waiting area with TV screens and friendly staff members who serve caviar and wear tuxedo T-shirts. In addition to screen replacement, the circuit surgeons can provide water-damage diagnostics for iPads, game consoles, and Apple computers that have been waterlogged after haphazardly trying to surf the web.