Electronics physicians at Dr. Cell Phone revive technological investments with original replacement parts and a three-day turnaround time. Cell-phone and computer specialists repair cracked screens, casing damage, and malfunctioning keys and address other common mobile-device maladies such as out-of-style ringtones. In addition to treating every single model of brands such as BlackBerry, Nokia, and Motorola, phone techs seamlessly repair screens and LCD components for iPhones 3G, 3GS, 4, or 4S and cracked iPads. Each customer—whether they drop by for a walk-in appointment or send their phone through the mail—receives a repair-order number to check in on their electronic pets, as well as a 30-day warranty on all parts, scratch 'n' sniff upgrades, and labor. In addition to handheld devices, The Dr. Laptop branch fixes up personal computers.
Removing frustrating bloatware is just one of many jobs Low Cost Geeks handle during computer setup and repair services. They also install software and anti-spyware, kill off viruses, and upgrade RAM and hard drives by teaching them how to love. For computers that took all of their secrets to the afterlife with them, the info-savvy techs can dig into the circuitry to retrieve lost files, photos, and other treasures with their data-recovery services. Aside from overhauling all manner of computers, the team lends their expertise to smartphones by repairing damaged screens and software or outfitting users with chargers and cases.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
Bearing the titles of Master of Photography and Photographic Craftsman from Professional Photographers of America, David and Ally McKay embody the keen vision and aesthetic prowess that separated good photographers from great ones. They share these skills during classes at McKay Photography Academy, where they train eyes, fingers, and imaginations to work in tandem as a snapshooting dream machine. Their classes help aspiring photographers progress from neophytes to seasoned pros; the Beginning Digital Photography course teaches students to harness the intricacies of their instruments, and the Pro Academy offers inside tips on how to successfully snap wedding portraits, pose recent grads, or tease out candid emotions. When not busy instructing the next generation of shutterbugs, David and Ally also devise photo safaris, which send small teams of photographers to capture shots of famed landmarks including San Francisco's Golden Gate Bridge; the Lincoln Memorial of Washington, DC; or Yosemite's 60-foot statue of Yogi Bear.
Handicap Accessible: Yes
Staff Size: 2–10 people
Parking: Parking lot
Most popular offering: Cellphone, tablet, and laptop repair
Pro Tip: Please arrive on time to make the process easier. We are right on dairy ashford across from UHAUL.
What makes your business stand out?
We offer quick and professional repair on the most important item a person may own to conduct their business: cellphones, tablets, and computers. We even offer data recovery to retrieve the information from damaged hard drives that most people may have thought they lost forever.
What inspired you to start or run this business?
I have been repairing minor and major electronics for years. By the end of 2013, it was time to expand and open a more efficient location to better serve our costumers.
What is the best reaction you’ve ever gotten from a customer?
Almost every customer will jump with joy when you hand them back a phone that looks new after it has been shattered for a few days, weeks, or even months. We hear "Oh my god, it looks new again" from most of our clients.
What’s your favorite part about your job?
Fixing as many devices as efficiently as I can to get all my customers back in business in no time.
There’s no sound worse than the splash of a smartphone hitting water, or the crack as its front face shatters on a sidewalk. Luckily, there’s the repair team at Fullbars Cell Phone Repair in the Energy Corridor, which can bring submerged and otherwise damaged phones back to life – assuming, of course, you bring it in right away. Beyond cracked screens and water issues, the straightforward repair shop can take care of broken buttons, damaged charging docks and pretty much anything else that can go wrong with a cell phone. The store is located in a blink-and-miss-it strip mall on Eldridge Parkway, so keep an eye out for the bright green Cell Phone Repair sign near Briar Forest Drive. With operations in several states, this is still a family-run business, and the knowledgeable, patient staff is more than happy to walk you through the necessary steps to repair your phone.