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Gravity is the mortal enemy of technology. A phone slips from the fingers. A laptop gets knocked off a table. A tablet is tossed carelessly during a game of impromptu frisbee. In those seconds, everything freezes, until the telltale sound of cracking glass fills the room. Terrifying?at least for anyone who isn't an employee of iCrackRepair.com. The certified repair technicians deal with broken electronics on a daily basis, and they work on all types of smartphones, tablets, laptops, and desktop computers.
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uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Toygaroo, which got its start on ABC's Shark Tank, loans out its large selection of more than 500 playthings from brands such as Fisher-Price, Baby Einstein, and VTech to youngsters of all ages. With a Joey package (a $34.99 value / month), children select four toys each month, which Toygaroo then delivers to their doors via FedEx or freelance stork. Tots aged 1–3 can press musical-note-shaped buttons on the body of a Mickey Mouse guitar to kick out riffs and rock-'n'-roll sound effects, while toddlers six months and older can construct tottering colorful bowl-towers from Fisher-Price Stack & Roll Cups. Toygaroo charges no late fees, so customers can hold onto toys for as long as they want, but when they’re ready to part with an item, they’ll rewrap it in its original packaging, slap on an included return-shipping label, and call an off-duty Santa Claus to come pick it up.