Brian Ratcliff, who has been cleaning carpets and upholstery since 1985, leads Heartland Carpet & Upholstery Care’s charge against household dirt and bacteria. Though Brian's earned his technical prowess through years of training and takes pride in his work, it's his love of people that's kept him in the field. He approaches each job with a detail-oriented passion for transparency—before deep steam-cleaning a carpet or pulling stains from upholstered furniture, he inspects and appraises each material. He then communicates any concerns with the customer, shaping realistic expectations for their results and always confessing how many Canadian pennies he's found between the sofa cushions.
Heartland Carpet & Upholstery Care eliminates evidence of spills and heavy foot traffic with a three-step process that begins with a fabric pre-treatment and spot treatment. They then scrubs deep fibers with an electric rotary brush and unearths buried contaminants with a hot-water extraction system.
Their expertise extends beyond regular fabrics—they spot clean delicate materials such as silk and leather, and they know the methods for washing antique and oriental rugs. They also extract damaging water resulting from a flood or pet cloud that has yet to be house trained.